Citi has established a strong presence in Bangladesh. It now has three branches, two service outlets and employs more than 160 people. Citi's clients in Bangladesh comprise both public and private sector institutions.

Citi has a well-developed Financial Institutions business supporting the cross-border transactions of nationalized and private sector banks in the country. Citi Transaction Services supports Bangladesh corporates, financial customers and public sector clients with its award-winning cash management, trade services, agency & trust, and direct custody & clearing solutions. Citi is also the leading bookrunner of capital-market solutions for our clients in Bangladesh. Citi's Corporate and Commercial Bank services local corporates and multinationals across several industries, providing vital linkage and an integrated perspective throughout the Bangladesh supply chain and business operation.

Citi has led the way in Bangladesh with its innovative landmark solutions. With the introduction of several 'first-ever' deals in Bangladesh, Citi has helped to further develop Bangladesh's financial market. Citi's landmark achievements include:

  • Citibank, N.A. Bangladesh was selected as the Sole Independent Advisor to the Government of Bangladesh for sovereign rating advisory.
  • Citi Bangladesh arranged the world's first AAA-rated micro-credit securitization transaction for US$180 MM for BRAC, the largest NGO in the world.
  • Citibank Bangladesh successfully arranged the country's largest-ever local currency amortizing senior secured bond offering of BDT 7,070 million (or US$102 million).
  • Citi was the exclusive financial advisor, sole private placement agent, sole initial public offering (IPO) issue manager, lead IPO underwriter, main banker to the issue and escrow agent for the largest IPO and pre-IPO placement in Bangladesh for US$141 million for Grameenphone Ltd.
  • Citibank, N.A. Bangladesh has successfully arranged the country's first-ever syndicated agricultural term financing facility of BDT 1,500 million (or US$21.7 million).
  • Citi was the sole placement agent for the country's first unsecured, non-convertible, subordinated Tier-II Bond issue of BDT 2,500 million by Prime Bank Ltd.
  • Citi Securities and Fund Services, a division of Citi Transaction Services, was mandated by Bangladesh Bank, the central bank of Bangladesh, to provide global custody services.
  • Citi Bangladesh was named as the "Best Corporate/Institutional Bank & Digital Bank" for the tenth consecutive year by Global Finance.
  • As the pioneer of Internet banking in Bangladesh, Citibank, N.A. introduced automated e-alert system to ensure secured financial information flow to its clients in Bangladesh. With the launch of e-mail based Customer Statement Delivery System, Citi added an important service to support the clients' needs, providing superior customer service to ensure delivery of account statements and transaction advices to the designated e-mail addresses of clients on time. This new system also helps to contribute to the "Green Citi" movement by eliminating paper-based advices, protecting and preserving our environment for the next generation.

Customer Complaint Cell Contact Details

Tahim Kamal
Manager, Client Experience and CitiService
Citibank N.A.
8 Gulshan Avenue
Gulshan
Dhaka 1212
Phone: +880 9612991331
DID: +880 9612991331
Hotline: +8802 8855140
Email: bangladesh.citiservice@citi.com

Cautionary Circular
For More Information:
Address:
Citibank, N.A
8 Gulshan Avenue, Gulshan-1
Dhaka - 1212
Bangladesh
Phone: +88 096 6699 1000 / +88 02 8833567
Fax: +88 02 986 0917