Citi has been present in Bangladesh since 1987 with three branches, two banking offices and more than 150 employees.

Citi in Bangladesh operates across the Institutional Clients Group (ICG) supporting global multinational companies, large Bangladesh corporates, financial customers and public sector clients with award-winning cash management, trade services, agency and trust, and direct custody and clearing solutions, as well as FX and lending.

Citi has a well-developed Financial Institutions business supporting the cross-border transactions of nationalized and private sector banks in the country. Citi also plays a vital role as the leading bookrunner of capital-market solutions for our clients in Bangladesh.

Citi's Corporate Bank serves local corporates and multinationals across several industries, providing vital linkage and an integrated perspective throughout the Bangladesh supply chain and business operations.

Institutional Clients Group

The ICG in Bangladesh covers Corporate & Investment Banking, Treasury and Trade Solutions and Markets and Securities Services.

Over the past four decades Citi has been working to support the development of the Bangladesh capital markets.

Citi's Landmark Achievements in Bangladesh

  • Citi was selected as the Sole Independent Advisor to the Government of Bangladesh for sovereign ratings advisory.
  • Citi led the first-ever global bond for Banglalink Digital Communications Ltd.
  • Citi led an international syndicated loan for Bangladesh Petroleum Corporation, a petroleum corporation owned by Bangladesh's Ministry of Energy
  • Citi Bangladesh arranged the world's first Triple-A-rated micro-credit securitization transaction for US$180 million for BRAC, the largest NGO in the world.
  • Citi successfully arranged the country's largest-ever local currency amortizing senior secured bond offering of BDT 7.07 billion (US$102 million).
  • Citi arranged the largest IPO in Bangladesh for US$141 million for Grameenphone Ltd.
  • Citi arranged the country's first-ever syndicated agricultural term financing facility of BDT 1.5 billion (US$21.7 million).
  • Citi was the sole placement agent for the country's first unsecured, non-convertible, subordinated Tier-II Bond issue of BDT 2.5 billion by Prime Bank Ltd.
  • Citi Bangladesh is the leader in cash management innovation in the country.
    • First bank to launch online transaction banking solution in the country in 2003—CitiDirect
    • First bank to launch Direct Debit Program in 2012
    • First bank to organize Electronic Payment Roadshows across the country in 2014 in collaboration with Central Bank
    • Citi Bangladesh is the only bank with E-Collect/Virtual Account solutions
    • Only bank capable of providing real time MIS against incoming Electronic Fund Transfers

Awards

  • "Best Corporate/Institutional Digital Bank" in Bangladesh by Global Finance for 10 years in a row

Customer Complaint Cell Contact Details

Tahim Kamal
Manager, Client Experience and CitiService
Citibank N.A.
8 Gulshan Avenue
Gulshan
Dhaka 1212
Phone: +880 9612991331
DID: +880 9612991331
Hotline: +8802 8855140
Email: bangladesh.citiservice@citi.com

Cautionary Circular
For More Information:
Country Head
N. Rajashekaran
Citi Country Officer, Bangladesh
Address:
Citibank, N.A
8 Gulshan Avenue, Gulshan-1
Dhaka - 1212
Bangladesh
Phone: +88 096 6699 1000 / +88 02 8833567
Fax: +88 02 986 0917