Citi has been in Malaysia since 1959 and has more than 6,000 employees in 11 branches and three Citi Service Centers. Citi Malaysia is a market leader in credit cards holding the largest market share in sales volume (usage) and receivables, and a dominant share in wealth management.
It also banks with 95% of target market top tier local companies and multinationals in the country.
In Malaysia, Citi is the top foreign owned bank for Corporate FX, Cross border Cash Management, e-Payments and institutional investor transactions.
Citigroup provides offshore financial services out of its office in Labuan, Malaysia and has in addition, strategic Citi Service Centers (CSC) providing centralized operations based in Kuala Lumpur, Penang and Johor Bahru. The Penang hub is the largest trade processing center in Citigroup globally and offers operations to support Citi's trade, cash management and commercial cards businesses covering over 100 countries with a corresponding network of 3,300 banks. The CSC in Kuala Lumpur provides high quality, cost-effective, multi-product and multi business processing solutions supporting the APAC and EMEA regions. The center also handles activities across operations and technology including Anti Money Laundering transaction monitoring to identify and prevent possible money laundering activities; Securities & Funds Services, the Fraud and Authorization Center of Excellence and Global System Entitlement Administration.
Citibank is the only foreign bank to be rated AAA by the Rating Agency Malaysia for 15 consecutive years.