CONTACT US
Email: citisalutes@citi.com
Please email us at the above address for general inquiries. To ensure that your message is handled promptly, please include the reason for your inquiry. The email address is unencrypted and we ask that you do not include any personal information such as your full account or social security number.

To request Servicemembers Civil Relief Act (SCRA) benefits please call us at 1-877-804-1082 or if outside the U.S. (call collect) 1-605-335-2222 or click here.
Mortgages:
Citi Disabled Veterans Mortgage Relief Program
Phone: 1-866-272-4749
Web: www.citimortgage.com
CitiMortgage Benefit Program
For military members purchasing a home or refinancing an existing mortgage:
Phone: 1-800-353-7989
Web: http://mortgageprograms.citimortgage.com/military
Citi Relocation Program
For military members relocating due to PCS orders, eligible clients have two options: Relocation assistance with closing of a new mortgage or assistance with current mortgage.
Phone: 1-800-925-5319
Citi Homeowner Assistance Team
Phone: 1-866-272-4749
Citi Customer Service
SCRA Unit
No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. You can even call us collect. Check the link below to make sure that when you have to go at a moment's notice, you have the right product behind you.

For credit cards, mortgage and other banking products from Citi:
Customer Service
Contact us at 1-877-804-1082
Outside the U.S. (call collect) 1-605-335-2222
TTY: 1-800-325-2865
Note: TTY/TDD phones services for the hearing impaired.
To request Servicemembers Civil Relief Act (SCRA) status
The Servicemembers Civil Relief Act (SCRA) provides various protections to our US servicemembers around certain financial obligations, like credit card debt, mortgage payments and more. If you're entering the military or going on active duty, let us know.

Call us at 1-877-804-1082 or if outside the U.S. (call collect) 1-605-335-2222.

You may also fax, mail or overnight/express delivery to the fax number and address listed below. Please make sure you also send us the proper documentation - this could include a copy of your written Department of Defense (DoD) orders, a letter from your commanding officer, or any other document that the DoD deems a substitute for official orders.
For credit cards, mortgage and other banking products from Citi:

Citi Customer Service
SCRA Unit
P.O. Box 790398
St. Louis, MO 63179
Fax: 1-866-533-0503