The Servicemembers Civil Relief Act (SCRA) provides various protections to our US servicemembers around certain financial obligations, like credit card debt, mortgage payments and more. If you're entering the military or going on active duty, let us know.
Call us at 1-877-804-1082 or if outside the U.S. (call collect) 1-605-335-2222.
You may also fax, mail or overnight/express delivery to the fax number and address listed below. Please make sure you also send us the proper documentation – this could include a copy of your written Department of Defense (DoD) orders, a letter from your commanding officer, or any other document that the DoD deems a substitute for official orders.
For credit cards, mortgage and other banking products from Citi:
Citi Customer Service
P.O. Box 790398
St. Louis, MO 63179