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How to avoid scams

Beware of deals that sound too good to be true and those who make too many promises and charge you upfront fees. Seek the guidance of a HUD-approved foreclosure prevention counselor. HUD sponsors housing counseling agencies throughout the U.S. that can provide advice on buying a home, renting, defaults, foreclosures and credit issues.

If you are facing foreclosure, search for a foreclosure avoidance counselor.

Scams are not always easy to spot, but it helps if you know the warning signs. The list below includes red flags for homeowners that indicate you may be dealing with a loan modification scammer:

  • A company/person asks for a fee in advance to work with your lender to modify, refinance or reinstate your mortgage.They may pocket your money and do little or nothing to help you save your home from foreclosure. Free HUD-approved foreclosure assistance is available. Visit this free counseling page.
  • A company/person accepts payment only by cashier's check or wire transfer. Scammers often require that homeowners pay cash, cashier's checks or wire transfers so that they can quickly take your money and run.
  • A company/person guarantees they can stop a foreclosure or get your loan modified. Nobody can guarantee to stop foreclosure or modify your loan. Legitimate, trustworthy HUD-approved counseling agencies will only promise they will try their very best to help you.
  • A company/person advises you to stop paying your mortgage company and pay them instead. Despite what a scammer will tell you, you should never send a mortgage payment to anyone other than your mortgage lender. The minute you have trouble making your monthly payment, contact your mortgage lender.
  • A company/person instructs you not to contact your lender, lawyer or credit or housing counselor. When figuring out how to save your home, you should always speak directly to your lender and a HUD-certified housing counselor.
  • A company pressures you to sign over the deed to your home or sign any paperwork that you have not had a chance to read or do not fully understand. A legitimate housing counselor would never pressure you to sign a document before you had a chance to read and understand it.
  • A company/person tells you to sign documents with blank lines and spaces. Scammers often add information later without your knowledge or approval.
  • A company/person offers to complete paperwork for you. You should always review and complete all paperwork impacting your mortgage.
  • A company/person offers to buy your house for cash at a fixed price that is not set by the housing market at the time of sale. You should consult your lender or a HUD-certified counselor before you sell your home.
  • A company/person encourages you to sign over your title in order to "lease" your home now and buy it back over time. Scammers deceive homeowners into signing over the deed to their home and tell them they will be able to remain in the house as a renter and eventually buy it back. Usually, the terms of this scheme are so demanding that the buy-back becomes impossible. Therefore, the homeowner gets evicted, and the "rescuer" walks off with most or all of the equity.
  • A company claims to offer "government-approved" or "official government" loan modifications. They may be scam artists posing as legitimate organizations approved by, or affiliated with, the government. Contact your mortgage lender first. Your lender can tell you whether you qualify for any government programs to prevent foreclosure. And, remember, you do not have to pay to benefit from government-backed loan modification programs.

    Also, if you want to contact a government agency, type the web address directly into your browser and look up any address you are not sure about. Use phone numbers listed on agency websites or in other reliable sources, like the Blue Pages in your phone directory. Do not click on links or open any attachments in unexpected emails.

  • A company/person you do not know asks you to release personal financial information online or over the phone. You should only give this type of information to companies that you know and trust, like your mortgage lender or a HUD-approved counseling agency.
  • A company/person offers to give you a "second opinion" on a denial of your loan modification application. Never pay for a "second opinion" if you have been turned down for a loan modification.

If you think that you have been scammed, report it. Help ensure other homeowners do not fall victim. Call 1-888-995-HOPE or submit a complaint online. For more information, visit http://www.preventloanscams.org/pages?id=0006 or http://www.loanscamalert.org/.

Keep personal information safe from strangers on the phone, online or door-to-door. Don't give your social security number, account number or other personal information to them. If in doubt, wait to talk with a trusted professional to help determine if an offer is legitimate.

Be proactive. Ask questions. Be a little skeptical – If it seems too good to be true, it probably is too good to be true. Report suspicious activities to the Better Business Bureau, your state Attorney General or the Federal Trade Commission.

Cómo evitar estafas

Aun cuando tengas la ayuda de un asesor profesional, es posible que se te presenten desafíos y obstáculos a lo largo de tu camino para evitar la ejecución de una hipoteca.

Uno de esos desafíos son los estafadores, quienes pueden intentar aprovecharse de ti y de tus circunstancias.

Cuídate de las personas o empresas que hagan lo siguiente:

  1. Se hagan llamar "asesores de hipotecas" o "servicios para la ejecución de hipotecas".
  2. Se comuniquen contigo porque saben que tu casa figura en la lista de ejecución de hipotecas.
  3. Exijan el pago de una tarifa antes de brindarte un servicio.
  4. Exijan que les pagues la hipoteca directamente a ellos.
  5. Te soliciten que les transfieras el título o la escritura de tu propiedad.

Sugerencias:

Conserva tu información personal lejos de los "extraños" que te llamen por teléfono, te contacten por Internet o te visiten a tu casa. No les des tu número de seguro social, número de cuenta u otro tipo de información personal. Si tienes dudas, espera a hablar con un profesional de tu confianza para que te ayude a determinar si la oferta es legítima.

¡Sé proactivo! Haz preguntas. Sé un poco escéptico: si parece "demasiado bueno para ser verdad", es probable que sí sea demasiado bueno para ser verdad.

Are you a homeowner facing foreclosure?

Click here to find resources and assistance in your area.

Contact Information

The Office of Homeownership Preservation

Phone:
1-866-915-9417,
press option 4

Fax:
1-866-963-0651

Email:
mortgagehelp@citi.com

Hours of operation:
M-Th 6am–6pm CST
F 6am–3pm CST