Operations & Supply Chain

Citi's global operations and supply chain extend across nearly 12,000 facilities and more than 100 countries. Our environmental footprint and supply chain goals, updated as part of our Sustainable Progress strategy, focus on minimizing direct impacts, reducing costs and reflecting global best practices. By reducing our own environmental impact, we build credibility and trust with our clients, employees, and the communities where we live and work.

  • Operations: Using a rigorous climate science-based methodology, we have established new GHG emission reduction goals within a new set of environmental footprint goals for 2020. Our new 2020 goals cover our priority sustainability areas — GHG emissions, energy, water, waste and green building — across our entire portfolio of nearly 12,000 owned and leased facilities.
    • GHG emissions
      • 2020 goal – 35% absolute reduction
      • Annual carbon intensity reduction rate of -9.67% year over year (normalized by contribution to global GDP)
      • 2050 goal – 80% absolute reduction
    • Energy
      • 30% absolute reduction
    • Water
      • 30% absolute reduction
      • 10% of water take from a reclaimed or recycled source
    • Waste
      • 60% absolute reduction
    • LEED
      • 33% of our real estate portfolio LEED certified
  • Global Headquarters Renovation: Work is well underway in transforming Citi’s global headquarters in New York City at 388 Greenwich Street into a modern, world-class facility that supports our businesses and functions and enables employees to work more closely together and better serve our clients and customers. Nearly everything about our redesigned headquarters—from its design to its technology—incorporates sustainability goals and features, aligned with our Sustainable Progress Strategy. Some highlights of the many sustainability improvements include:
    • Reducing our annual carbon footprint by 30 percent, in part due to a new cogeneration plant that will produce heat and electrical power
    • Diverting nearly 98 percent of the waste from renovations to facilities that recover, reuse and recycle materials, to reduce the amount of construction and demolition waste that we dispose of in landfills and incineration facilities
    • Redesigning and renovating the public plaza with new walkways, a multitude of seating options, and new landscaping to create a more appealing environment for our employees and neighbors in Tribeca.

    The renovated building will serve as home for most of our New York City employees by 2019

  • Supply Chain: Citi's sustainable supply chain approach is driven by the dual objectives of selecting cost-competitive, superior products and services that also meet our environmental and social standards. Our goals are focused on two priority areas:
    • Supply chain policies
      • Develop sustainable sourcing policies for the following categories:
        • -Paper and paper-based products
        • -IT hardware and e-waste disposal
        • -Travel (including air, rail, rental cars and car services) and logistics
      • Report annually on the development and implementation of these sustainable sourcing policies, including supplier evaluations under those policies
    • Supplier engagement
      • Deepen the implementation of Citi's Statement of Supplier Principles by integrating the principles into master contracts with suppliers
      • Nearly 2,400 suppliers have completed Citi's Corporate Responsibility Questionnaire (CRQ) since it was established in 2013. The CRQ is used to evaluate suppliers' adherence to our Statement of Supplier Principles and Code of Conduct and to gauge how well they manage a range of relevant ESG issues.
      • Continue to develop internal and external training initiatives to educate suppliers and procurement professionals on industry best practices
      • Report annually on the results of our supplier assessments and training initiatives

Citi's work to reduce its direct environmental footprint, promote green building at scale, and drive environmental and social progress in its supply chain is fundamental to its sustainability performance. This work can also serve as a learning laboratory to stimulate product development and new partnership opportunities with clients and NGOs. We look for opportunities to leverage our operational and supply chain expertise in ways that bring value to our client engagements, and we are linking our operations and banking units to co-develop financing solutions.

Download our Sustainable Progress Strategy for more information. Further details, including performance results, can be found in our Global Citizenship Report.