Bill Johnson is CEO of Citi Retail Services, the division of Citi's Global Consumer Banking business that provides consumer and commercial credit card products, services and integrated retail solutions to national and regional retailers across the U.S. The business services nearly 90 million accounts for a number of iconic brands, including The Home Depot, Macy's, Sears, Shell and ExxonMobil, among others.
In addition to his role leading Retail Services, Mr. Johnson is also responsible for the Operational Risk Management and Risk Operations functional utilities supporting all four of Citi's North American consumer businesses. These utilities, which focus on driving effectiveness and efficiency while protecting the Citi franchise, were established in May 2013.
Mr. Johnson joined Citi in 1999 and previously served as an Executive Vice President for Citi Cards North America. Most recently, he led the remarkable turnaround of Citi Retail Services (previously known as Retail Partner Cards). The streamlined entity emerged from Citi Holdings after nearly three years, a stronger, more profitable business with solid growth prospects for the years ahead.
Prior to Citi, Mr. Johnson held a number of executive positions at GE Capital. During his decade-long tenure there, he gained invaluable knowledge about building strong partner relationships, acquiring new portfolios and developing programs specializing in multi-level distribution. He also completed both the MDC and BMC development programs and was a multiple winner of the highly coveted "Pinnacle" award.
Considered an expert in contract negotiation, Mr. Johnson is recognized throughout the industry as a thought leader in the structure of partner programs. He has been featured in a number of industry publications and is sought out for his business views.
Mr. Johnson is an alumnus of the Citi Chairman's Executive Forum and Business Leadership Program. In addition to his work with Citi, he is engaged in a number of local community activities. He holds an M.B.A. from Georgia State University.
He and his wife Brenda live in Marietta, Ga. They have two grown children.