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Email Encryption
- What is Encryption?
- Why does Citi use email encryption?
- How will Citi's use of encryption technology impact email recipients?
- What if a recipient has trouble retrieving or reading encrypted email?
- Who can secure email recipients contact for assistance?
Encryption is a way in which Citi1 can protect confidential, proprietary, and sensitive information by converting it into a coded, unreadable format. Encrypted email can be transformed back into readable form only by the intended message recipient.
Put simply, secure email essentially "locks" a message by authorizing only the recipient with the correct key to "unlock" and view it.
Why does Citi use email encryption?
Protecting the privacy and security of employee, client, and business partner information has always been a top priority at Citi. In keeping with this ongoing commitment, Citi now encrypts external email (both text and attachments) that contains confidential, proprietary and/or sensitive information, including personally identifiable information (e.g., social security numbers and credit card numbers). This enables us to protect this type of information and minimize the risk of potential unauthorized viewing or malicious intervention.
How will Citi's use of encryption technology impact email recipients?
Secure email recipients should not experience any interruptions in communications with Citi due to the use of encryption technology, and no special software or downloads will be required to receive secure email. You will be asked to complete a one-time registration process.
Instructions on how to register and/or retrieve an encrypted message will be included in any secure email you receive from Citi.
The default delivery option for Citi Secure Email is Web-based via the Citi Secure Webmail Center. If you currently use S/MIME or PGP and wish to receive secure email via one of these encryption methods, please contact the Citi Secure Email Help Desk at (866) 535-2504 (inside the U.S.) or +001 (904) 954-6181 and ask to be set up as a PGP or S/MIME user. Help is available 24 hours a day, 7 days a week.
What if a recipient has trouble retrieving or reading encrypted email?
Each secure email from Citi will include user-friendly instructions on how to retrieve/view an encrypted message. For a recipient's convenience and continuing education, the following Quick Reference Cards provide answers to frequently asked questions and other useful information:
- Quick Reference for Citi Secure Webmail (Web Pull) Users
• Arabic • Chinese (Simplified) • Chinese (Traditional) • Czech • Dutch • English • French • French (Canadian) • German • Greek • Hungarian • Italian • Japanese • Korean • Polish • Portuguese • Russian • Slovak • Spanish • Turkish
- Quick Reference for PGP Users
- Quick Reference for S/MIME Users
For questions not answered by a Quick Reference Card, recipients can call the Citi contact that sent the email or the Citi Secure Email Help Desk (866) 535-2504 (inside the U.S.) or +001(904) 954-6181. The help desk offers immediate, multilingual assistance 24 hours a day, 7 days a week, 365 days a year. Help is also available via email at: (email answered within 24 hours).
1 For purposes of this communication, "Citi" means Citigroup, Inc and its subsidiaries and affiliates.