Citibank North America > Undergraduate

Business Description

What is Citibank North America?

Citibank North America is our branch-based banking business that currently has six million consumer accounts in ten states, Washington, D.C., and Puerto Rico. In the United States, Citibank North America currently employs approximately 20,000 people while continuing to grow and expand our 1,000+ branches.

Citibank North America is a place that encourages every employee to be a shareholder and every employee to take personal interest in the company - care about each other, the quality of our product and services, and value to our clients and shareholders. Our company is a place where employees have a sense of urgency, and who thrive in an environment of change, challenge, and competition.

What service do we provide our clients?

At Citibank North America, we are constantly striving to excel in servicing our customers. Our customers are everyone from individuals to small companies to corporations. We strive to be a one-stop shop to meet any need of our clients, whether it is living for today or planning for tomorrow.

Providing a superior service is what keeps us ahead of our competitors. Ensuring our clients feel welcome, comfortable discussing personal financial information and secure in the advice and guidance they receive is imperative to our success.

Citibank North America’s contemporary strategy is one of the most advanced in the United States; virtually all the consumer products offered by Citi businesses are available to all clients and they have the opportunity to receive a free needs-based financial analysis. The branch-based sales staff has been trained to help clients reach financial goals by using Citibank North America’s diverse and all-encompassing products and services.

How are we structured?

We deliver a wide array of banking, lending, insurance and investment services to individual consumers and business owners in the U.S. The network of Financial Centers is complemented by our electronic delivery systems, including 24/7 access to ATMs, Citibank Online, and CitiPhone Banking. A proactive approach to helping our customers achieve their goals could put you in a leadership position in our Financial Centers.

Roles of an MA

George Chacon
2004 Management Associate

After graduating from Hofstra University in the Winter of 2004, I joined the Citibank Management Associate Program. Since then, I have completed five rotations in Citibank Financial Centers and one functional rotation at Citibank Headquarters in Long Island City, NY. All rotations were tailored to focus on Operations, Service, Consumer and Commercial sales. In the course of these rotations, I had the opportunity to take part in some exciting, impactful projects, while interfacing with many of the senior leaders throughout Citi.

During my Operations rotation, I was in charge of conducting all of the internal audits for the Financial Center. This involved sampling many of our records and analyzing them to ensure we were in adherence with the policy and procedure. I was very excited because it was an opportunity to examine the processes of our branch and determine if we were vulnerable to any losses. While it was a huge responsibility, I learned, in detail, how to protect the assets of our business.

In my functional rotation, I supported our Business Banking Segment. I joined them at a significant time because we were in the midst of shifting our focus to small businesses and realigning our client base. I had the opportunity to work directly with the National Director of Business Banking. My project was to create a handbook to assist new employees in gaining access to all of the resources necessary to perform their jobs. While developing this guide, I was able to interact and network with many of the senior leaders across the country, and at the culmination of my rotation, I presented my work to the National Director.

Citibank’s Management Associate program has afforded me the opportunity to learn and experience many of the functions of our Retail Bank. In addition, we had quarterly informal meetings with senior leaders to discuss our progress and career goals. Not only were my rotations in highly visible locations, but our senior managers always made themselves available to us.

I highly recommend the Citibank’s Management Associate Program.

Our Programs

Full Time program

The objective of the Citibank North America Management Associate Program is to build a pipeline of leadership talent for our Financial Centers. The Program is a two-year structured, rotational program where Management Associates will rotate through our Financial Centers as well as gain exposure to multiple aspects of Citibank North America.

There are two entry points for this program:

• Winter program, which starts in February
• Summer program, which starts in July

The program commences with a comprehensive training program, which is followed by further on-the-job training throughout the rotations. During this time we would expect the MAs to gain technical skills on our products, services and systems, as well as needs-based selling, listening and leadership skills.

The program focuses on sales, operations and management. There are six rotations varying in length from four weeks to six months. Upon successful completion of the program, MAs will be placed in a leadership position in one of our Financial Centers.

This is a fantastic opportunity for MAs to gain exposure to multiple divisions within Citibank, while also having the opportunity to work with management from all levels throughout the rotations.

Who we are looking for

We are seeking candidates with undergraduate degrees from a wide variety of majors. We seek highly motivated candidates with superior academic performance and strong communication, interpersonal and solid quantitative skills.

Key attributes of a qualified candidate include:

• Undergraduate degree
• Experience working with customer/clients, teamwork
• Leadership experience at school or work a must
• Passion for customer service and relationship building
• A desire to run a business, assist customers, and lead people

You don’t need to have a financial background – we can train – but we do look for people who are committed to helping our customers achieve their goals.

Recruitment Process

In order to be considered for this program, you must apply online. Please also apply through your university's Career Services Office. Only applications submitted through both systems will be considered.

Where

Where we are located…

• New York
• New Jersey
• Connecticut
• Boston
• Philadelphia
• Washington DC
• Maryland
• Virginia