This file contains a description of a current Citi employee and description of the employee experience through a set of questions and answers. Coming into the workplace, it is important to be resourceful and eager to learn, don’t be afraid to ask questions. Also, actively manage your relationships with your managers and the people you work with. In operations, it is critical to be analytical and innovative, there is always a way to improve the process to make it more efficient. Throughout your career, always challenge yourself and learn as much as you can.

]]> Knowing that every day presents a new challenge, and I may be called upon at any time to come up with a creative solution. I’m also motivated by the high expectations managers have of the Operations Analysts and the opportunities that are presented to us.

]]> There is a combination of skills needed to be successful in our program. Although it is an advantage to bring desktop and automation skills to the table, it is more important to develop your time management, communication/interpersonal, people management, and analytical skills. It is also crucial to be able to work in a team environment, especially coming straight out of school.

]]> As part of the Operations Analyst Program, we are given many opportunities and great senior management exposure as we rotate through four areas of Operations, Middle Office, and/or Credit Risk Management Services, which allows us to obtain a diverse understanding of the business as a whole. This also enables us to gain knowledge of multiple products and experience with project management. The program has provided extensive product training, management training, desktop technical training (i.e., Excel and Access), and other soft skills training. Some analysts have also been offered international experience with rotations in Europe.

]]> Within Operations, the focus will be on eliminating redundancies and automating the manual processes that exist today. I envision improvements that will allow for volumes to continue to rise without the need to increase headcount. We also will be on more aligned platforms, allowing for better efficiency and improved customer service.

]]> After completing the program, I’m hoping to become a team leader or section manager, allowing me to develop my product knowledge and management skills. I also plan on going back to school to get my MBA in Global Management or Finance.

]]> Enjoying the best NYC has to offer, going to the beach, surfing, fishing, sports in general, wrestling in specific, and occasionally cooking.

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Name: David Rogers

Title: Operations Analyst

Education: BS Rutgers University

Program: Operations

Level: analyst

Region: North America

What advice would you offer prospective candidates on transitioning from school to the workplace?: Coming into the workplace, it is important to be resourceful and eager to learn, don’t be afraid to ask questions. Also, actively manage your relationships with your managers and the people you work with. In operations, it is critical to be analytical and innovative, there is always a way to improve the process to make it more efficient. Throughout your career, always challenge yourself and learn as much as you can.
What about your career excites you the most - gets you out of bed in the morning?: Knowing that every day presents a new challenge, and I may be called upon at any time to come up with a creative solution. I’m also motivated by the high expectations managers have of the Operations Analysts and the opportunities that are presented to us.
What skills have you found to be the most useful in your position?: There is a combination of skills needed to be successful in our program. Although it is an advantage to bring desktop and automation skills to the table, it is more important to develop your time management, communication/interpersonal, people management, and analytical skills. It is also crucial to be able to work in a team environment, especially coming straight out of school.
Describe your experience in your specific training program.: As part of the Operations Analyst Program, we are given many opportunities and great senior management exposure as we rotate through four areas of Operations, Middle Office, and/or Credit Risk Management Services, which allows us to obtain a diverse understanding of the business as a whole. This also enables us to gain knowledge of multiple products and experience with project management. The program has provided extensive product training, management training, desktop technical training (i.e., Excel and Access), and other soft skills training. Some analysts have also been offered international experience with rotations in Europe.
How do you see the your business group/the Firm/the industry changing in the future?: Within Operations, the focus will be on eliminating redundancies and automating the manual processes that exist today. I envision improvements that will allow for volumes to continue to rise without the need to increase headcount. We also will be on more aligned platforms, allowing for better efficiency and improved customer service.
Where do you see yourself in five years?: After completing the program, I’m hoping to become a team leader or section manager, allowing me to develop my product knowledge and management skills. I also plan on going back to school to get my MBA in Global Management or Finance.
What do you enjoy doing outside work?: Enjoying the best NYC has to offer, going to the beach, surfing, fishing, sports in general, wrestling in specific, and occasionally cooking.

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