If you have a complaint or problem, please use the information below to contact the business group where your concern arose.

Corporate and Investment Banking
Citibank Canada
123 Front Street West, Suite 1900
Toronto, ON M5J 2M3
Telephone: 416-947-5500

Citibank Commercial Cards
Citi Cards Canada Inc.
123 Front Street West, Suite 1800
Toronto, ON M5J 2M3
Telephone: 1-888-834-2484

Client Account Services
Citi Cards Canada Inc.
123 Front Street West, Suite 1800
Toronto, ON M5J 2M3
Telephone: 1-888-834-2484

Treasury and Trade Solutions (Cash Management)
Citibank N.A., Canadian branch
123 Front Street West, Suite 1800
Toronto, ON M5J 2M3
Telephone: 416-947-5500

Private Banking Services
Citi Private Bank, Citibank Canada
and/or Citibank Canada Investment Funds Limited*
123 Front Street West, Suite 2000
Toronto, ON M5J 2M3
Telephone: 416-947-5300

* If you are a resident of Quebec, you may consider using the free mediation services offered by the Autorité des marchés financiers.

Retail MasterCard
Citi Cards Canada Inc.
P.O. Box 2050, Station B
Mississauga, ON L4Y 0B3
Telephone: 1-866-815-2911

Direct Custody and Clearing
Citibank Canada
123 Front Street West, 18th floor
Toronto, ON, M5J 2M3, Canada
Telephone: 416-947-5325

Citigroup Global Markets Canada Inc.**
123 Front Street West, Suite 1900
Toronto, ON M5J 2M3
Telephone: 416-947-5757

** For additional information regarding filing a complaint with Citigroup Global Markets Canada Inc. please see An Investor's Guide to Making a Complaint published by Investment Industry Regulatory Organization of Canada (IIROC).

If your concern remains unresolved after talking to one of the Telephone Representatives or Supervisors, you may elevate your concern to a Manager. If a Manager is not immediately available, the Representative can assist you in leaving a message and/or requesting further contact.

If you have escalated your concern to all levels within the Business Customer Care Unit and are still not satisfied with the resolution, you may contact the Citibank Canada Ombudsman at 1-888-245-1112 (or 416-947-4122 in Toronto) or

By mail:
Citibank Canada Ombudsman
123 Front Street West, Suite 1700
Toronto, ON M5J 2M3
Telephone: 1-888-245-1112; Toronto 416-947-4122
Fax: 416-947-2956
E-mail: citicanadaombudsman@citi.com

If you are not satisfied with the Citibank Canada Ombudsman's resolution of your complaint, you may contact the Ombudsman for Banking Services and Investments ("OBSI"). You have 180 calendar days from the date of the Citibank Canada Ombudsman's review to bring your complaint to OBSI.

By mail:
Ombudsman for Banking Services and Investments
401 Bay Street
Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4

Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca

For reasons of confidentiality and security, do not send confidential information such as account information or credit card number via email.

In the complaints handling process for Canadian financial institutions, including Citibank Canada and Citibank N.A., Canadian branch, the Financial Consumer Agency of Canada is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint or concern that relates to a possible breach of that legislation.

You may contact the FCAC in writing at 427 Laurier Avenue West, 6th Floor, Ottawa ON, K1R 1B9; by calling 1-866-461-3222 (English); 1-866-461-2232 (En Francais) or through its website at https://www.canada.ca/en/financial-consumer-agency.html.