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Mary McNiff is the CEO of Citibank, N.A., a role she assumed in April 2019. Citibank, N.A. accounts for approximately 75 percent of Citigroup's total assets, comprising business activities in 95 countries and territories including the United States (and excluding Mexico). Citibank, N.A.'s principal offerings include mortgage lending, credit cards, and retail banking products and services; corporate lending, commercial banking, cash management, trade finance and e-commerce products and services; and private banking products and services. In addition to her CEO responsibilities, Mary also chairs the Citi Business Practices Committee and oversees Global Data Aggregation and Reporting.
Prior to her current role, Mary was Citi’s Chief Auditor, responsible for the Internal Audit function, which included providing an independent assessment of the governance, risk management and control environment. In this capacity, she partnered with senior management and Board members, in particular the Audit Committee members, to identify current and emerging risks, ensuring the safety and soundness of the organization.
Before becoming Chief Auditor, Mary held multiple leadership roles across the organization. Most notably, she led the Global Transformation initiative within Internal Audit and was the Chief Auditor, Global Consumer Bank, and interim Chief Auditor, Institutional Clients Group. Additionally, she was the Chief Administrative Officer (CAO) for Citigroup Latin America & Mexico, responsible for the design and delivery of strategic initiatives transforming risk governance frameworks and controls across the region to achieve optimal results.
Before joining Citi in 2012, Mary was the Managing Director for Change at Lloyds Banking Group, one of the largest consumer banks in the U.K. In this role, she led a key part of the largest data migration in Europe, involving the transformation of 63 million customer records. Before Lloyds, Mary was a key member of the Internal Audit Leadership team at Barclays and JPMorgan.
Throughout her career, she has focused on process re-engineering within the risk and control functions while delivering complex, global initiatives that have positively transformed organizations. Her vast international experience within the financial services industry, including financial products, investment banking and consumer businesses, has allowed her to drive significant improvements across markets in Hong Kong, Singapore, Australia, London, Latin America and the United States.