Citi's Mission is to enable growth and progress for clients and communities around the world.
Our accessible services support our efforts to help clients reach their financial goals and reflect our mission of serving as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Digital accessibility is embedded within our design process and we aim to develop content created for ease of use and understandability for all audiences. We use the latest automated and manual testing methodologies to ensure our content meets the letter and spirit of the Web Content Accessibility Guidelines (WCAG).
We are continually engaged with the accessibility community, both with our internal employee networks and with advocacy groups and subject matter experts. Citi frequently attends industry events such as CSUN Assistive Technology and M-Enabling conferences, and also participates in ongoing education and development.
Citigroup, Inc. and its affiliates are committed to facilitating the accessibility and usability of our website and mobile experience, www.citigroup.com (the Website) to persons with disabilities. To accomplish this, Citi has adopted a website accessibility policy to support our commitment to the accessibility of our Website, which allows persons with disabilities to have a full and equal opportunity to benefit from the products, services, facilities, privileges, advantages, and accommodations offered by Citi through our Website. To that end, Citi takes steps so that individuals with disabilities are not excluded, denied services, segregated, or otherwise treated differently because of their disability, where such steps are readily achievable.
To continue to improve the accessibility of our Website, Citi is committed to implementing, over time, the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as our web accessibility standard. Our plan is to have our Website tested on a periodic basis with assistive technology such as screen readers and screen magnifiers. We have engaged an experienced accessibility consultant to assess the Website's accessibility to persons with disabilities and to provide Citi with specific recommendations and feedback to facilitate further accessibility and conformance with WCAG 2.0 standards to the Website.
Please do not hesitate to contact Citi with your accessibility questions or concerns at Accessibility@citi.com. Our efforts to provide an accessible Website are ongoing and if you do encounter an accessibility issue, please describe it in an email and include the specific URL, page title, name and version of your browser/device platform and any assistive technology you use.