Eastern US

case studies
eastern us
city administration
efficiency optimization

Fully integrated investment solution pays dividends

Eastern US state with $17 billion investment portfolio gains customized reporting and increased transparency

The challenge

An eastern US state operates a $17 billion investment portfolio. State government agencies are internal clients of the fund, participating through over 3,000 different bank accounts.

Fund managers were eager to harness new technology and improve their service to these internal clients, and maximize returns on behalf of taxpayers.

The State's objectives were to improve internal efficiencies and reduce fund expenses. In addition, the State wanted a single, consolidated point of contact with its investment service provider for increased clarity, transparency and accountability.

The solution

The State switched from the company it had worked with for the past 20 years and chose to work with Citi.

As a single consolidated service provider, Citi provides a unified offering of transfer agency, fund accounting and custody services.

Everything is seamlessly integrated, with a single team handling daily operation of the fund along with detailed and regular reporting.

In addition, users can contact the same dedicated client support team, which communicates internally to anticipate and resolve any issues.

The result

The State investment portfolio now enjoys customized reporting and increased transparency.

The highly customizable solution, with an award-winning shareholder service model and improved internal efficiencies, has resulted in an integrated and cost-effective solution.