China's first smart banking outlet opens and Chingqing airport

Citibank China smart banking outlet at Chongqing airport supports changing customer needs


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Citibank China opened a full service consumer banking outlet at Chongqing Jiangbei International Airport's new terminal at the end of March – the first bank in China to open a full service outlet at an airport. Chongqing Jiangbei is one of the top 10 airports by passenger volume, handling over 15 million passengers in 2010.

Chongqing Jiangbei is Citi's first full service outlet in an airport, and reflects the bank's commitment to opening in high-profile and high-traffic locations to support changing customer needs. The move follows last year's opening of a Citibank outlet in the People's Square Metro station in Shanghai, which has seven million passengers each day.

"This state-of-the-art smart banking outlet in Chongqing's new airport terminal underscores Citibank's drive in China to expand our presence and to do so in innovative ways that will best serve our growing customer base. We are going through a period of unparalleled investment in China, and this opening reflects our confidence in the ongoing economic advancement of Chongqing and western China," said Jonathan Larsen of Citi.

"Chongqing is an important gateway into western China, and we are delighted to be expanding our presence in Chongqing in such a special location. Citi continues to extend and deepen our presence in cities around China in support of our vision of being the leading international bank in the world's most dynamic economy," said Andrew Au, Chairman of Citibank China.

In addition to the full spectrum of consumer banking services and a full team of staff, the new outlet offers customers Wi-Fi, an internet kiosk and complementary use of cellphones, as well as Citi Explore, an interactive touch screen tool for finding out about products and services.

Customers can also connect live to Citi financial experts using Citi Assist video conferencing, and experience Citibank China's next-generation online banking services via Citi Connect.

Tailored features for travelers include extended opening hours and a concierge service.