Citi has a long history of supporting our clients who serve in the United States military, as well as helping active and veteran servicemembers with all of their banking needs. Because we know how much uncertainty there can be, we want to help make managing your money as simple and easy as possible. From mortgages to credit cards to every day banking, you can access special programs and services to simplify your financial life.
HomeRun for Heroes
Citibank is proud to provide responsible and sustainable Community Lending mortgage products to eligible Veterans. Our HomeRun mortgage offers these benefits:
  • No mortgage insurance
  • Competitive interest rate
  • Low down payment required from the borrower
  • Loan amounts up to $417,000 for qualified buyers—up to $625,500 in certain high cost areas
Bank Wherever You Are
We know you're on the go, often with little notice, almost anywhere in the world. We want your bank to go with you. Whether online or down the street, you have virtual access to your accounts wherever and whenever you want.
  • Online banking
  • Mobile and tablet banking
  • CitiPhone banking
  • Worldwide ATM's
  • Citibank en Español
  • In person banking
CitiMortgage Benefit Program
For military members purchasing a home or refinancing an existing mortgage:
  • Individualized mortgage and pre-decision counseling
  • Preferred interest rates
Contact us at 1-800-353-7989 or
CitiMortgage Military PCS Transfer Assistance Program
For eligible CitiMortgage borrowers relocating due to PCS orders:
  • Contact us to find out if you are eligible
  • Reduced payment for six months for qualified borrowers
  • Dedicated team of experienced mortgage consultants available to review your options
Contact us at 1-866-272-4749
Citi Disabled Veterans Mortgage Relief Program
We're fighting for disabled veterans who have fought for us all. For those who are having difficulties making their mortgage payments—and who don't qualify for other assistance -- we've created the Citi Disabled Veterans Mortgage Relief Program.
Contact us at 1-866-272-4749
Citi Customer Service
No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you – and your family. Our customer service representatives are ready – 24/7 – to answer your questions and solve your problems. You can even call us collect. Check the link below to make sure that when you have to go at a moment's notice, you have the right product behind you.

For credit cards, mortgage and other banking products from Citi:
Customer Service
Contact us at 1-877-804-1082
Outside the U.S. (call collect) 1-605-335-2222
To request Servicemembers Civil Relief Act (SCRA) status
The Servicemembers Civil Relief Act (SCRA) provides various protections to our US servicemembers around certain financial obligations, like credit card debt, mortgage payments and more. If you're entering the military or going on active duty, let us know.

Call us at 1-877-804-1082 or if outside the U.S. (call collect) 1-605-335-2222.

You may also fax, mail or overnight/express delivery to the fax number and address listed below. Please make sure you also send us the proper documentation – this could include a copy of your written Department of Defense (DoD) orders, a letter from your commanding officer, or any other document that the DoD deems a substitute for official orders.
For credit cards, mortgage and other banking products from Citi:

Citi Customer Service
P.O. Box 790398
St. Louis, MO 63179
Fax: 1-866-533-0503

Being informed is important, choosing the right product to fit your financial needs is critical. Citi offers a wide variety of products and services to meet most of your needs.