Pointing Homeowners in the right Direction

We know early intervention is very important, so please reach out today to your financial institution or to a HUD approved counseling agency. See the "Find a Counselor" section below. Join the conversation on HomeownerSupport.com

To learn more about protecting yourself, visit our page Tips on Avoiding Scams.

Find a counselor


When searching for a housing counselor you should only use HUD approved counselors.

Visit the HUD.gov website

Citi’s HUD approved national partners

NeighborWorks America

NeighborWorks America is one of the country’s preeminent leaders in affordable housing and community development. NWA works to create opportunities for lower-income people to live in affordable homes in safe, sustainable neighborhoods that are healthy places for families to grow.

Visit the NeighborWorks America website

National Urban League

National Urban League is a nonpartisan civil rights organization based in New York City that advocates on behalf of African Americans and against racial discrimination in the United States. It is the oldest and largest community-based organization of its kind in the nation.

Visit the National Urban League website

National CAPACD

The National Coalition for Asian Pacific American Community Development (National CAPACD) is the first national advocacy organization dedicated to addressing the housing, community and economic development needs of diverse and growing Asian American and Pacific Islander (AAPI) communities.

Visit the National CAPACD website


The National Council of La Raza is the largest national Hispanic civil rights and advocacy organization in the United States working to improve opportunities for Hispanic Americans.

Visit the NCLR website


HOPE NOW is an alliance between counselors, mortgage companies, investors, and other mortgage market participants. This alliance maximizes outreach efforts to homeowners in distress to help them stay in their homes and create a unified, coordinated plan to reach and help as many homeowners as possible. The members of this alliance recognize that by working together, they are more effective than working independently.

Visit the HopeNow website

See a full list of HUD-approved counseling agencies

Citi Mortgage Homeowner

Citi Mortgage is committed to helping keep people in their homes. There are many possible solutions to manage your mortgage payment, and the most important step you can take is to reach out for help today.

Visit the Citi Mortgage Website to learn more.

Homeowner Checklist

Download a checklist that outlines the information and documents you'll need in order to work with a mortgage counselor.

Download PDF (47KB)
English  Spanish

Contact Information

The Office of Homeownership Preservation

press option 4



Hours of operation:
M-Th 6am–6pm CST
F 6am–3pm CST

A movement to rally America around the importance of Home. Join Now!