In billions of dollars, except per-share amounts, ratios and direct staff
|Citicorp Net Revenues||$71.8||$69.9||$71.0|
|Citi Holdings Net Revenues||4.5||(0.8)||6.3|
|Citigroup Net Revenues||$76.4||$69.1||$77.3|
|Citicorp Net Income||15.6||14.1||15.3|
|Citi Holdings Net Income||(1.9)||(6.5)||(4.2)|
|Citigroup Net Income||$13.7||$7.5||$11.1|
|Diluted EPS - Net Income||4.35||2.44||3.63|
|Diluted EPS - Income from Continuing Operations||4.26||2.46||3.60|
|Citi Holdings Assets||117||156||225|
|Citigroup Stockholders' Equity||204.6||189.0||177.8|
|Tier 1 Common Ratio1||12.6%||12.7%||11.8%|
|Tier 1 Capital Ratio1||13.7%||14.1%||13.6%|
|Book Value per Share||$65.23||$61.57||$60.70|
|Common Shares Outstanding (millions)||3,029.2||3,028.9||2,923.9|
|Direct Staff (thousands)||251||259||266|
Letter to Shareholders
Dear Fellow Shareholders,
- Michael L. CorbatChief Executive Officer
When I wrote to you one year ago, just after assuming the role of CEO, I laid out three broad goals for our company. First, I want Citi to generate consistent, quality earnings. Second, I want Citi to be known for making smart decisions in every aspect of our work. Third, I concluded that I won't be satisfied until Citi has completely rebuilt our credibility with all our stakeholders.
- Michael L. CorbatChief Executive Officer
Let me recap our progress in 2013 toward achieving those goals and lay out the agenda I've set for our firm for 2014 and beyond.
2013 was a busy year for the firm and for me personally. I traveled some 200,000 miles visiting 53 cities, met with two clients each day on average, spoke with regulators in nearly every country I visited, had dozens of interactions with investors and spoke with our employees at internal gatherings at least once a week.
The consistent theme from all these conversations is that our stakeholders agree that our strategy — focused on the dominant secular trends of globalization, urbanization and digitization — is right, both for our firm and for the times. All three trends reinforce each other. And with our industry leading global network, presence in the world’s top cities, and ambitious digital agenda for our consumer and institutional businesses, Citi is uniquely positioned to harness each for the benefit of our clients.
But many also raised questions about our ability to successfully execute that strategy and operate our businesses up to their considerable potential. I know we can, and I believe that our 2013 performance provides some strong evidence.
First, and fundamentally, we earned $13.7 billion - our largest profit since the financial crisis. With most developed markets growing well below the levels that used to be taken for granted, and many emerging markets slowing considerably from their recent peaks, this result demonstrates the resiliency of our franchise and the talent of our people to perform even in a persistently challenging environment.
We were able to grow our revenues in the face of regulatory, legal and other headwinds. We managed our risk carefully throughout a volatile year, with markets on edge owing to the Federal Reserve’s announcement that it soon would begin to wind down its Quantitative Easing program.
Particularly in a tough revenue environment, expenses - which are largely under our control - are viewed as a proxy for management effectiveness. And I'm pleased that we hit our commitment in 2013 and realized $900 million in savings from our repositioning actions, which helped further curb our expenses.
We grew our overall loan portfolio in Citicorp by 6%. In particular, we met — and exceeded — a commitment made in 2011 to lend $24 billion to U.S. small businesses over three years. With $9.1 billion lent in 2013 - more than double the 2009 level - that brings the total to $26.6 billion to enable small businesses to start and expand operations, add jobs and turn their passions into progress.
We also made good progress on several legacy issues. We resolved some significant mortgage litigation, utilized $2.5 billion of our deferred tax assets, reduced Citi Holdings assets by a further 25% and cut Holdings' annual loss in half.
These numbers helped show the capability of this franchise to generate capital. During 2013, we generated more than $20 billion in regulatory capital, ending the year with our Tier I Common ratio at an estimated 10.6% on a Basel III basis - 60 basis points above the goal we set for ourselves at the beginning of the year. At the end of the year, our Supplementary Leverage Ratio stood at 5.4%. And, crucially, we achieved no objection from the Federal Reserve to our 2013 capital plan.
I told you last year that execution of our strategy would be my primary focus. In 2013, we put in place key tools to help us achieve the most from our franchise. We created detailed, tough but realistic scorecards to judge the performance of more than 500 of the top leaders of our firm. We sorted our 101 countries into four categories - or "buckets" - to help us prioritize the commitment of our resources to those sectors and regions most important to our clients. And we announced three targets for 2015 to which we are holding ourselves accountable - return on assets, return on tangible common equity and operating efficiency - and improved our performance across all of them in 2013.
We've shown that we can generate quality earnings. But our 2013 results also surprised us with a damaging example of how ethical failures can jeopardize everything we work for. We discovered that invoices that were paid through an accounts receivable financing program in Mexico were falsified, resulting in a $235 million reduction to our 2013 net income. While we have completed a rapid review of similar lending programs, we continue to investigate what took place in Mexico and are working to identify any areas where we need to strengthen our controls through stronger oversight or improved processes. We are pursuing every possible avenue to recover these funds and to punish the guilty - inside and outside the firm.
The financial impact of fraud can be calculated. The harm to our credibility is harder to gauge. Credibility is the currency that allows us to meet our goals. That's true of clients, the core constituency we aim to serve every day; it's true of regulators, who grant us our license to do business; it's true of employees, whom we need to attract by making Citi the best possible place to work; and it's true of our shareholders, whose trust we require to succeed and which we will continue to strive to earn.
I want you to know that I've made crystal clear to all our employees that I expect the very highest standards from each and every one of them. We are launching a comprehensive program - including improved training and a continued focus on responsible finance - to support and enhance the institutional values that have served this company so well for more than 200 years.
I know that Citi's culture is robust and that the overwhelming majority of our people know right from wrong and strive to do the right thing every day, in all aspects of our work. But I also know that it takes only one person to jeopardize our credibility.
1 Citi Holdings comprised approximately 19% of estimated Basel III risk-weighted assets as of 4Q'13.
2 Citigroup's estimated Basel III Tier 1 Common ratio and estimated Supplementary Leverage Ratio are non-GAAP financial measures. For additional information, see the "Capital Resources" section of Citi's 2013 Annual Report on Form 10-K.
3 Tangible Book Value Per Share is a non-GAAP financial measure. For a reconciliation of this metric to the most direct comparable GAAP measure, see the "Capital Resources" section of Citi's 2013 Annual Report on Form 10-K.
Citigroup Key Capital Metrics
Looking ahead, we've set clear goals for 2014. We must continue on a path to meet our 2015 financial targets. We also hope to resolve more legacy issues this year, with the aim of putting the bulk of our financial crisis-era legal overhang behind us.
With Citi Holdings now comprising only 6% of our balance sheet, our focus has shifted from selling assets to reducing the drag that the remaining portfolio causes on our earnings. We expect to reduce the loss incurred in Holdings further this year, putting us closer to breakeven. Every dollar saved, of course, falls directly to the bottom line. And we expect to continue to utilize our deferred tax assets by generating U.S. earnings.
In our core businesses, work proceeds to integrate and streamline our products and services to ensure that we provide a seamless experience across our offerings and regions. A monumental effort is under way to transform our Consumer business from what is, today, too much of an amalgamation of 36 local banks into one truly global bank. We're consolidating platforms, processes and products, all with the goal of giving our customers a consistently remarkable experience wherever they live, work or travel and across all our product lines.
In the Institutional Clients Group, aligning and integrating our legacy Markets businesses and our Investor Services and Direct Custody and Clearing activities will allow us to deliver a more comprehensive set of capabilities, as well as enable us to prioritize our resources more efficiently, particularly around operations and technology. Citi is uniquely positioned to become the industry-leading integrated services platform as the business moves to adjust to more demanding capital, leverage and counterparty risk requirements.
We will continue to invest in our Treasury and Trade Solutions business, the backbone of our global network, while we capitalize on our focus on the payments side. This business is capital friendly and not easily replicable. It took us decades to build and remains the clear global industry leader.
To accomplish all this, we must build on what we put in place last year to take our execution to the next level.
We'll focus on building the right client base: those institutions and consumers who best fit our business model and for whom we can create the most value. We'll streamline and rationalize our systems and processes, striking the right balance between efficiency-boosting standardization and the flexibility and empowerment necessary for our people to best serve our clients. And we'll look to save time and money by consolidating our operations in every city and country where we come to work, minimizing costly fragmentation. Much of the resources we save will be reinvested in our businesses where the greatest returns can be generated — and, in particular, will be dedicated toward improving our technology and digital presence. Last year, we launched tablet and smartphone versions of two of our most successful platforms - Citi VelocitySM and CitiDirect BESM - so that, today, traders and treasurers can do business from anywhere with a wireless connection. Combined with Smart Banking branches and other innovations in our Consumer Bank, we have established the core around which we can fulfill our aspiration to become the world's digital bank.
Together, we have accomplished a great deal over the last several years. We've refocused the franchise, built the tools for execution and worked hard to rebuild our credibility. We still have more to do, but the foundation for future success has been built. We've accomplished a great deal - and more than enough to begin to show what this franchise can do at its best.
Michael L. Corbat
Chief Executive Officer, Citigroup Inc.
Global Consumer Banking
Citi’s Global Consumer Bank (GCB) serves 62 million clients in 36 countries with a strategic focus on markets and segments in which the bank’s unique global network, brand, and customer-centric products and services provide a competitive advantage. GCB aims to deliver a remarkable experience to clients through industry-leading products and services, next-generation retail formats and world-class digital channels.
Operating across Citi's four regions - Asia Pacific; Europe, the Middle East and Africa; Latin America; and North America - the GCB's growth plan is aligned with Citi's long-term strategy to harness for customers the dominant secular trends of globalization, urbanization and digitization. Well-positioned and well-diversified, we serve high credit quality, globally minded consumers in the world's top cities.
GCB’s primary business lines are Credit Cards, Retail Banking, Mortgages and Commercial Banking, which together generate nearly half their revenues outside North America. As of December 31, 2013, these businesses held $332 billion in deposits, had $302 billion in loans and managed $168 billion in assets. GCB operates approximately 3,730 branches in more than 700 cities worldwide, with a strong presence in 121 of the 150 cities that contribute a third of global gross domestic product growth.
In 2013, GCB generated $10.8 billion in pretax earnings, nearly half of Citicorp's total. Revenue growth in the emerging markets - especially in Latin America and Asia - partly offset a decline in U.S. revenues resulting from the challenging economic environment. Globally, key business drivers reflect continued momentum: Consumer loans grew 2%, cards purchase sales increased 3%, assets under management rose 8% and average deposits were up 2%, with growth concentrated in checking and savings accounts.
Citi is the world's largest credit card issuer, with 142 million accounts, $365 billion in annual purchase sales and $150 billion in receivables across Citi Branded Cards and Citi Retail Services.
Citi Branded Cards provides payment and credit solutions to consumers and small businesses in 34 countries. With more than 52 million accounts in circulation, the business had annual purchase sales of $290 billion and a loan portfolio of $104 billion.
In 2013, Citi continued to deliver value, convenience and the power of our global network to cardmembers. Citi Prestige® card, a global credit card built upon the bank's unique relationships and capabilities worldwide, launched in Colombia, Hong Kong, Malaysia, Mexico, Singapore and the U.S. The card offers exceptional rewards, including global benefits, special offers and an annual relationship bonus.
Further enhancing global value for clients, Citi launched Hotel Privileges for Citi debit and credit card clients in Bahrain, the Czech Republic, Egypt, Greece, Hungary, Poland, Russia, Spain, the United Arab Emirates and the United Kingdom.
Hotel Privileges provides special access to 1,000 luxury hotels around the world and offers benefits such as best available rates, complimentary breakfasts, free Internet access and late checkout.
In the U.S., we continued to provide clients with improved features and benefits. Citi enhanced the Citi ThankYou® Preferred and Citi ThankYou Premier credit cards by offering cardmembers more reward points for dining out and entertainment purchases, chip technology to make purchases with ease around the world and access to exclusive events. Citi also expanded the ways ThankYou® Rewards members can use their ThankYou Points, including the option to shop with a Rewards Account Number, a virtual credit card account number linked to their Citi® credit card and ThankYou Rewards account, where MasterCard® and Visa® are accepted.
Through the Private Pass® program, U.S. cardmembers had access to more than 10,000 events in 2013 across a range of interests, including sports, dining and music. In 2013, more than 6,000 music events were offered through the program.
Citi has partnered with American Airlines for more than 25 years to offer Citi®/AAdvantage® credit cards to U.S. customers. Citi announced that beginning in March 2014, the Citi Executive®/AAdvantage® World Elite MasterCard® will be the only U.S. credit card that offers full membership benefits at the American Airlines Admirals Club® airport lounges. Citi Executive®/AAdvantage® cardmembers will enjoy access to nearly 40 Admirals Club®locations worldwide as well as access to select partner airport lounges.
Advancing efforts to become the world's leading digital bank, in 2013, Citi introduced a number of innovative digital and mobile products. In Mexico, Citi subsidiary Banamex introduced iAcepta Mobile, a card reader that can be attached to an iPhone, iPad or iPod touch device, making Banamex the first bank in the country to enable clients to use their debit and credit cards with chips through merchants' mobile devices. iAcepta won the retail payments category at The Banker magazine's Innovation in Technology and Transaction Banking Awards 2013. In India, Citi launched a fully integrated mobile payment solution that allows 320 million credit card clients to make payments through their debit and credit cards. In Latin America, the Citi Beneficios app - a digital tool that gives Citi clients fast and easy access via their mobile devices to information about discounts and promotions from different retailers as well as from Citi branches and ATM locations - launched in 11 countries. Both International Data Group and PC World en Español recognized Citi Beneficios as Best Consumer Mobile App in Latin America.
- The Citibank® for iPad global app launched in nine markets in 2013. The app uses the innovative design of Citi's U.S. Citibank for iPad app, which since its release in 2011 has won international awards and acclaim, ranging from a Forrester Research case study to an XCelent award from Celent as the best U.S. tablet banking app for breadth of functionality and user experience.
- In the U.S., Citi launched Money2SM for Health, a new multi-plan, multi-provider, consumer-centric patient payment solution designed to simplify and enhance the healthcare payment process for patients and providers alike. American Banker named Money2 for Health a Top Innovation of 2013.
- Citi Mobile® app was launched in an additional six markets in 2013, for a total number of 31 markets with a consumer banking mobile app.
- Citi introduced the Philippines' first Visa payWave credit card, the breakthrough contactless credit card payment technology that can be up to three times faster than cash payments.
- Global Finance magazine named Citi Best Consumer Internet Bank in 13 countries, Best Consumer Internet Bank in Asia Pacific and Best in Mobile Banking in Asia.
- In Mexico, Banamex started a testing program to launch an innovative technology that guides clients through the digital self-service environment.
- In the United Arab Emirates, Citi's E-Brokerage - a dynamic trading platform - gives sophisticated investors the ability to trade directly online without needing to contact a broker.
Citi Retail Services provides consumer and commercial credit card products - both private label and co-branded - to national and regional retailers and their clients across North America. In addition, Retail Services delivers retail industry expertise and insights, including transaction data analytics and fully integrated marketing and loyalty programs, to help retailers expand and deepen customer relationships.
The business services 90 million accounts for iconic brands, including ExxonMobil, The Home Depot, Macy's, Sears and Shell. In September 2013, Retail Services announced a new relationship with Best Buy, one of the world's largest multichannel consumer electronics retailers. The acquisition and swift conversion of Best Buy's U.S. credit card portfolio, which then totaled more than $7 billion in receivables, solidified Citi Retail Services' position as a top provider of private label and co-branded card products to U.S. retailers and their clients.
In 2013, Citi Retail Services also extended its relationship with RadioShack, Staples and Sunoco; celebrated the 10-year anniversary of a partnership with The Home Depot and Sears; and announced a new relationship with Ross-Simons/Sidney Thomas Jewelers. Purchase sales were $75 billion during the year, with a loan portfolio totaling $46 billion.
With branch locations concentrated in urban centers, and nearly three-quarters of 3,730 branches in emerging markets, Citibank's footprint is unique among financial institutions.
Citibank serves a full range of consumer banking needs, including checking and savings accounts, loans, wealth management advice and small business services. In 2011, Citi joined with the Small Business Administration to announce a three-year commitment to lend $24 billion to America's small businesses, and by the end of 2013, Citi had surpassed that commitment by $2.6 billion.
Citi's Banamex franchise serves 21 million clients in Mexico, where the bank has a leading position in retail banking, consumer credit, corporate and investment banking, securities brokerage, transaction services, wealth management, bank insurance, and mutual and pension funds. In 2013, Global Finance magazine recognized Banamex as Best Bank, Best Consumer Internet Bank Best Corporate/Institutional Internet Bank in Mexico. For the Latin America region, Banamex was honored as Best Online Treasury Services.
In 2013, Citibank optimized its branch footprint, further concentrating its presence in urban centers. Citi opened branches in key U.S. cities, including Chicago, Miami, New York and Washington, D.C., and its first flagship on the West Coast in Los Angeles. Citi Smart Banking branches, designed around technology that offers the finest customer experience in the industry, were opened in many cities around the world, including Rio de Janeiro and Warsaw. Citi also was one of the first two global banks approved to establish a presence in the Shanghai Free Trade Zone in China.
With the vast majority of client transactions occurring outside of branches, Citi pioneered a new distribution model in which a branch is just one touchpoint in a network that includes flagships, traditional branches, kiosks, multi-functional ATMs and digital channels. In Malaysia, the Philippines and Singapore, Citi marked the global launch of Citibank Express next-generation ATM that allows clients to access nearly all the services available at a traditional branch.
In Asia Pacific, Citi and AIA Group Limited announced the largest bancassurance agreement ever signed. The agreement provides the opportunity to offer life insurance products in one of the world's fastest-growing wealth management regions where affluent clients increasingly seek financial protection for their family and assets.
Citigold® wealth management provides access to investment and financial advisory services, including mutual funds, managed portfolios, stocks, bonds, insurance products and retirement solutions. Citigold service provides a personalized level of assistance, unique benefits and global capabilities to clients worldwide. In 2013, The Asset magazine named Citi Best Wealth Manager in Asia, and Private Banker International named Citigold Private Client as Outstanding Wealth Management Service for the Affluent. Bank Investment Consultant named 10 Citigold Financial Advisors among the top advisors of 2013.
The Citi Mortgage business, which provides loans for home purchase and refinance transactions, originated $58 billion in new loans in 2013 in the U.S. The business continued to focus on deepening customer relationships by aligning with Citibank's U.S. retail bank branches in major metropolitan areas. Citi Mortgage remained highly committed to foreclosure prevention, conducting its third consecutive Road to Recovery Tour, a series of events offering private counseling for clients whose financial difficulties affect the ability to make mortgage payments. The 2013 Road to Recovery Tour hosted 30 homeowner assistance events in cities across the U.S., from Las Vegas and Miami to Boston and Minneapolis.
Citi Commercial Bank provides small and middle-market companies with global access to award-winning products from its institutional and consumer platforms. In 2013, Citi Commercial Bank enhanced its service to clients in more than 100 cities worldwide. By taking advantage of its unpa ralleled global footprint, the Commercial Bank expanded its client base for companies operating in multiple countries and improved the client experience by reducing lending turnaround times by 38% while significantly increasing domestic and offshore assets. Citi Commercial Bank has been an important partner for companies as they continue to broaden their reach across key urban centers around the world.
Institutional Clients Group
Citi's Institutional Clients Group builds enduring relationships with clients by providing a full suite of strategic advisory and financing products to multinational and local corporations, financial and public sector institutions, governments, privately held businesses, and many of the world's most successful and influential individuals and families in more than 160 countries and jurisdictions.
Capital Markets Origination
Citi's Capital Markets Origination business is focused on the capital-raising needs of our institutional clients, from inaugural issuances and exchanges to cross-border transactions and first-of-their-kind landmark structures. Citi is the first choice among issuers for clients' underwriting needs owing to our unmatched global footprint and diverse range of financial products. Our track record of successfully executing in both buoyant and challenging market conditions is a testament to our unwavering commitment to provide the highest quality service for clients. Our structuring and execution expertise has established us as a leader in the equity capital markets, both in terms of innovation and proceeds raised, and has distinguished Citi as the clear choice for debt underwriting, with excellence across a broad range of currencies and markets.
In an environment where new banking activity has been driven by global trends, our unique platform allowed us the best global and local market views of trends, risks, and issuer and investor requirements. In 2013, Citi led some of the most significant capital markets transactions. We served as structuring agent and lead bookrunner on a $927 million enhanced equipment trust certificate with Japanese Operating Lease with Call Options (JOLCO) equity - the first transaction of this type for British Airways - that provided the debt financing on 14 new Airbus and Boeing aircraft to be leased to British Airways. Utilizing our unique global capabilities, Citi was a lead underwriter on the highly successful, cross-border $1.46 billion initial public offering (IPO) and $974 million secondary equity offering for ING U.S., Inc. We were a joint bookrunner for Petrobras' $11 billion, six-tranche offering - the largest-ever bond offering by an emerging markets issuer and the second-largest bond offering of 2013; the largest Brazilian international bond offering; and the largest-ever oil and gas sector bond offering.
Citi also was joint bookrunner for Barclays' £5.95 billion rights issue and served as joint global coordinator and joint bookrunner for VTB's strategic equity and hybrid transactions.
Corporate and Investment Banking
Citi's Corporate and Investment Banking franchises provide comprehensive relationship coverage service to ensure the best possible service and responsiveness to our clients. With our strong presence in many nations, we use our country, sector and product expertise to deliver Citi's global capabilities to clients wherever they choose to compete.
Citi's Corporate and Investment Banking client teams are organized by industry and by country. Each team is composed of two parts: Strategic Coverage Officers focus on mergers and acquisitions and equity and related financing solutions. Corporate Bankers, in partnership with our Capital Markets specialists and with support from our Global Subsidiaries Group, deliver corporate banking and finance services to global, regional and local clients.
In 2013, Citi served as the trusted advisor for several transformational transactions in the financial markets. We were co-lead financial advisor to Sprint Nextel Corporation on its $36 billion merger with SoftBank Corporation, the largest outbound investment in Japan's history. Citi also acted as financial advisor to Silver Lake Partners on the complex, joint (with Michael Dell) $21 billion acquisition of Dell Inc. We were financial advisor to CNOOC Limited on its acquisition of Nexen for $18 billion, the largest-ever cross-border acquisition by a Chinese company. After successfully defending Elan Corporation plc against another pharmaceutical company's $6 billion hostile offer, Citi acted as financial advisor to Elan on its $9 billion sale to Perrigo Company plc. Financial News awarded Citi the Most Improved Investment Bank of 2013.
- International Financing Review named Citi Best Derivatives House, Best Emerging Market Bond House, Best Credit Derivatives House and Best Latin America Bond House.
- Euromoney's Awards for Excellence named Citi Best Global Emerging Market Bank; Best Global Emerging Market Equity House; Best Bank in Asia and Africa; Best Investment Bank in Asia, India, the Philippines, Central and Eastern Europe, the Caribbean and Central America; Best Cash Management House in Africa and Latin America; Best M&A House in UAE and Spain; Best Debt House in Russia, Turkey and Chile; Best Flow House in Latin America; and Best Equity House in North America and India.
- Citi Private Bank was honored by The Financial Times, The Banker and Professional Wealth Management as Best Private Bank for Customer Service for the second year in a row. The Society of Trust and Estate Practitioners named Citi its Private Banking Team of the Year. Private Banker International named Citi Outstanding Private Bank for Ultra-High-Net-Worth Clients and Outstanding Global Private Bank Asia Pacific and recognized Citi as a Highly Commended Outstanding Private Bank for North America and Outstanding Private Bank for Europe. Citi also received Euromoney's Best Private Banking Services in Latin America award. And The Asset named Citi Best Private Bank and Best Wealth Manager in Asia and Australia.
- FX Week magazine recognized Citi as Best Bank overall as well as Best Bank for FX for Corporates, Forward FX, FX Prime Brokerage, FX in North America, Latin American Currencies, Euro/Dollar, Dollar/Yen and e-Trading. Global Finance named Citi Best FX Bank in North America and Latin America and Best Derivatives Provider in Latin America.
Markets and Securities Services
Citi's Markets and Securities Services business provides world-class financial products and services as diverse as the needs of the thousands of corporations, institutions, governments and investors we serve.
With trading floors in more than 80 countries, we work to enrich the relationships, products and technology that define our market-making presence. The breadth, depth and strength of our sales and trading, distribution and research capabilities span a broad range of asset classes, currencies, sectors and products — including equities, commodities, credit, futures, foreign exchange (FX), emerging markets, G10 rates, municipals, prime finance and securitized markets. Our stateof-the-art Citi VelocitySM platform delivers electronic access to Citi's global footprint and real-time information, giving clients unprecedented access to our capital markets intelligence and services across all product lines. Through our web, mobile and trading applications, clients can find Citi research and commentary and proprietary data and analytics; execute fast, seamless and stable foreign exchange and rates trades; and utilize our suite of sophisticated, post-trade analysis tools.
In 2013, Derivatives Week named Citi Global Derivatives House of the Year, and The Banker named Citi the Most Innovative Bank for Prime Brokerage, Equities, IPOs, Equity-Linked Products and Risk Management. Risk magazine recognized Citi as Client Clearing Service of the Year, and Energy Risk magazine named Citi Energy Risk Manager of the Year.
Our Investor Services and Direct Custody and Clearing businesses provide customized solutions that support the diverse investment and transaction strategies of investors and intermediaries worldwide. Offering a suite of investment administration, portfolio and fund services, trust and custody, and investment and financing solutions, this business helps clients meet the challenges of issuing, managing and distributing financial products and services in today's complex and competitive marketplace. In 2013, Citi acquired ING's Custody and Securities Services business in Central and Eastern Europe - with €110 billion in assets under custody - further strengthening our franchise in six important markets and adding Bulgaria to our proprietary network. Our Hedge and Private Equity Servicing business also surpassed $500 billion in alternative assets under administration, affirming its leadership as one of the largest fund administrators in the alternative asset management industry. Our Issuer business expanded both our network and our product sets through our Hong Kong Common Depository by standardizing and enhancing securities settlements in emerging markets in response to changes in investor demands. Global Investor recognized Citi as Hedge Fund Administrator of the Year, while Global Finance named Citi Best Sub-Custodian Bank. The Asset magazine gave Citi the Triple A Asset Servicing award.
Citi operates one of the world's global private banks, whose teamwork, commitment to service, and ability to see and seize opportunities for our clients set us apart. Our 800 Private Bankers act as trusted advisors to many of the world's most successful and influential individuals and families. The Citi Private Bank network of bankers and product specialists work in 51 offices in 16 countries.
Our comprehensive services are tailored to individuals and families, including entrepreneurs and business owners, single- and multi-family offices, senior corporate executives, next-generation/inherited wealth, law firms and attorneys. From banking and cash management to lending, investment strategies, and trust and wealth advisory services, we are here to support our clients with a comprehensive range of services. Our goal is to deliver expertise and a premier level of service while helping grow, manage and preserve wealth. As we partner with our clients, we can provide global thinking informed by deep local insight and can help deliver the complete financial management strategies that today's wealth requires.
In 2013, Citi began creating a new Private Bank experience that captures the evolved needs and expectations of our clients - a Private Bank that is more open, transparent and cooperative. Our digital app, Citi Private Bank In View, will transform how clients and bankers connect and will make the client experience more personal and engaging than ever before.
Treasury and Trade Solutions
Citi's Treasury and Trade Solutions (TTS) business provides integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. With the industry's most comprehensive suite of digital and mobile-enabled platforms, tools and analytics, TTS leads the way in delivering innovative and tailored solutions to its clients. Offerings include cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial and prepaid card programs, and trade finance.
In 2013, TTS continued to expand its industry-leading set of electronic tools for our largest clients, with 63 major clients leveraging our proprietary Global Statements and the TWIST Bank Services Billing electronic reporting platform across 85 countries, with more than 50,000 detailed account statements delivered. Additionally, 2013 saw the rollout of Interactive Solutions, a new product that allows users to visualize the breadth of TTS client transaction data by mapping the global supply chains of corporate clients, overlaid with Citi's internal risk ratings and available credit facilities. The result is a structural and scalable way for clients to gain efficiencies in their financial operations by seeing and taking advantage of incremental trade finance and working capital opportunities.
In 2013, Citi launched the CitiDirect BESM Tablet, a new app for iPad devices that provides visibility into important transactional and financial information, supporting decision making and business management for treasury and finance executives. Developed in the Citi Innovation Lab Dublin, this product enables executives to monitor their company's global cash position and payments activity. With a few taps, clients can drill down onto a map or a graph to see the resulting balances and confirm execution of financial strategies. Collectively, CitiDirect BE Mobile and Tablet surpassed $113 billion in total transaction value processed across 90 countries in 16 languages and added key mobile functionalities such as Citi Supplier Finance, Trade Advisor and CitiManager® Mobile. The proprietary client survey by Greenwich Associates recognized Citi in 2013 with a #1 ranking in the Online Services Benchmarking Study.
Citi strives always to create value for our clients, shareholders and the communities we serve. We reinforce our commitment to Responsible Finance® and financial inclusion with innovative business endeavors, through robust philanthropic investments, and by recruiting and supporting a diverse workforce - because being a good corporate citizen starts with operating responsibly.
In 2013, Citi was named the Industry Group Sustainability Leader for the Diversified Financials sector in the Dow Jones Sustainability Index (DJSI) - the first global index to track the financial performance of the leading sustainability-driven companies worldwide. This marked the 12th consecutive year Citi was named to both the DJSI World and North America indices and the first time Citi was named a sector leader. And for the 11th consecutive year, Citi was included as a component of the FTSE4Good Index, which objectively measures the performance of companies that meet globally recognized corporate responsibility standards.
- Citi and the U.S. Overseas Private Investment Corporation announced up to $200 million in financing to aid large corporations around the world in their efforts to include micro and small enterprises as business and supply chain clients.
- The Citi Foundation, the Center for Financial Inclusion at Accion and Visa Inc. launched the global Financial Inclusion 2020 campaign, an initiative to accelerate financial inclusion by uniting the private sector, governments, non-governmental organizations and other parties to develop a comprehensive strategy to achieve widespread financial inclusion by 2020.
- In the U.S., more than 150 entrepreneurs entered the inaugural Citi SalutesSM program: Realizing Your Dream Business Competition, a call for military veterans to submit a business plan in the hope of receiving seed funding. The competition is co-sponsored by the Citi Foundation and the Institute for Veterans and Military Families at Syracuse University.
- Citi was the first bank to construct Leadership in Energy and Environmental Design (LEED) certified facilities in Haiti, Honduras and Venezuela and also opened its first LEED certified facility in Zambia.
- Ninety-two employee affinity networks with 14,000 members enrich work life in 35 locations around the world and offer opportunities for networking, mentoring, coaching and community involvement.
- During Citi's annual Global Community Day in 2013, more than 66,000 Citi employees, friends and family members volunteered with more than 480 community organizations at 1,200 events in 95 countries and 473 cities around the world.
As a financial institution, Citi recognizes a special responsibility to help reach the world's 2.5 billion people with no access to financial services. Through Citi Microfinance, Citi Community Development and in partnership with the Citi Foundation, we work across business lines and with community groups, governments and institutions to develop innovative, measurable and replicable initiatives that broaden access for historically underserved communities. By investing capital and expertise, we work with partners to:
- Help microentrepreneurs and small business owners start and sustain businesses that create livelihoods for their family and neighbors;
- Enable young people to receive quality education and the tools needed to become successful adults;
- Help consumers with financial education and access to appropriate products and services that enable them to build assets, manage their money and weather setbacks; and
- Finance affordable housing and community infrastructure projects that create a solid foundation for financial mobility.
The U.S. Chamber of Commerce Foundation's Business Civic Leadership Center named Citi and the Citi Foundation winners in two categories in the 2013 Corporate Citizenship Awards: the Best Economic Empowerment Program award for our efforts to invest in and advance entrepreneurship around the world and, together with the National Community Tax Coalition, the Best Partnership award for promoting college success in the United States. Citi Community Development and the City and County of San Francisco also received the 2013 Excellence Award for Public-Private Partnerships from the U.S. Conference of Mayors, recognizing the cross-sector collaboration on Kindergarten to College, the nation's first universal college savings program for children.
Citi's commitment to sustainability in our own operations and with our clients is based on three pillars:
- Managing the environmental footprint of our own global operations and supply chain;
- Evaluating the environmental and social risk associated with projects we finance; and
- Developing business opportunities with our clients to address critical environmental issues.
We support solutions that address climate change, water scarcity, declining biodiversity, human rights and other important challenges.
For our leadership in environmental finance and sustainable operations, in 2013, Citi was named the World's Greenest Bank by Bloomberg Markets magazine.
A Diverse Workforce
A global company needs an equally global workforce. Citi's support for our talented employees helps our people grow professionally, make meaningful contributions and develop pride in one's work. The distinct perspectives of our team members bring added value to our clients and customers, and Citi's strong tradition of volunteerism ensures that our collective passion and talents are put to use both within and outside the workplace.
For a more in-depth look at our work in these areas, please be sure to access Citi's 2013 Global Citizenship Report at http://citizenship.citigroup.com
It isn't New York or London or Beijing. It's not Lagos or São Paulo or Dubai. Today, it's wherever you are. Where you bring your ideas, drive, passion and a hope that someone will believe in you. What if a bank made that its job? Where people come together to create or build something, we're there to help make it real. For over 200 years. Around the world.