Citi is closely monitoring the evolving COVID-19 situation and taking proactive measures to preserve the health and safety of our colleagues and their families, as well as our clients and the communities we serve. If you are a Citi-approved supplier, please take note of the following guidelines.
You should notify your primary Citi Business Contact if:
- An individual in your company that supports the delivery of services to Citi and works on a Citi premise, has a suspected or confirmed case of COVID-19. Note: We do not need to know the name of the individual, only if this situation has arisen.
- If you experience a shortage of supply, service or a supply-chain disruption impacting Citi, along with your relevant action plan and response protocols.
For suppliers that provide temporary staff to Citi:
- Non-employees on assignment with Citi should follow the guidance provided to Citi employees.
- If a non-employee is ill or develops signs of respiratory illness, such as fever or cough, they should stay home from work and follow the guidance of their healthcare provider.
- Non-employees who become sick at work should leave and obtain medical guidance.
- Non-employees must stay home and be symptom and fever free for at least 72 hours without the use of fever-reducing medicine or after you have been cleared by your healthcare provider.
- Non-employees should follow the guidelines and protocol in their specific markets for self-declaration and reporting.
- Suppliers should not have anyone visiting a Citi premise unless they have an explicit manager invitation. This will help eliminate the flow of non-essential personnel at Citi sites.
- To minimize the risk of exposure, non-employees who have traveled for business or personal reasons to/transited destinations where COVID-19 is present, in particular countries with a CDC Level 4 or 3 alert, or who have been in close contact with someone who has traveled/transited through these destinations or have been in close contact to a suspected/diagnosed COVID-19 are required to self-quarantine for 14 days and seek medical evaluation/guidance for fever, cough or respiratory symptoms. Close contact is defined as living with or being with a family member or friend for extended periods of time and includes sharing meals, drinks and close personal space (6 feet/2 meters). At work, it is defined as sitting/working together within 6 feet/2 meters for extended periods of time. Generally, “close contact” does not include everyday encounters with others (for example, in the supermarket) that do not rise to the level of interaction as described above.
Suggestions to minimize risk of exposure:
- Maintain social distancing and avoid large in-person meetings/gatherings.
- Reduce the number of visitors accessing your office location.
- When possible, conduct virtual meetings/conference calls.
- Disinfect workspaces to remove germs: practice routine cleaning of frequently touched surfaces.
Citi will continue to closely monitor the situation and inform you of any measures taken that apply to our suppliers.