Progress: Responding to Global Challenges

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. As we work towards this simple yet powerful goal, we focus our efforts on five catalysts for progress:

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Progress: Economies

Citi supports local economies today, while providing the tools and technologies to empower the workforce of tomorrow

Our Challenge

Citi strives to enable economic progress for institutions of all shapes, sizes, scale and scope. As consumers and small businesses are the foundation of local economies, we provide people with affordable and responsible lending that helps small businesses and consumers progress while remaining financially resilient. And beyond our business activities, Citi is committed to the communities we serve by helping to train the workforce of tomorrow and providing the tools and technologies that expand financial inclusion.

Our Progress

  • $406 million in microfinance lending to more than 1.2 million entrepreneurs—97% of them women—through 44 microfinance institutions in 25 countries and four continents and in partnership with the U.S. Government's Overseas Private Investment Corporation
  • $9.2 billion in small-businesses lending to over 75,000 firms
  • Recognized as #1 affordable housing lender, providing $3.2. billion in 2014
  • Founded the Better Than Cash Alliance – a coalition of public, private and NGO partners focused on financial inclusion, transparency and accelerating the transition to digital payments globally
Watch video to find out more about Citi's partnership with OPIC to build inclusive economies.
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Progress: Cities

As megacities grow in numbers, Citi supports the core urban-ecosystem needs that enable economic progress.

Our Challenge

Around the world, local governments are looking for partners to address entrenched challenges to urban progress and help them provide tools and solutions to connect citizens to services. Citi answers the call by strengthening the vitality of these cities. Our efforts support modern infrastructure, stimulate local economies, enable public services to run smoothly and efficiently, help connect citizens to resources, and improve peoples' quality of life.

Our Progress

  • Citi launched Pathways to Progress, a three-year, $50 million Citi Foundation program to help 100,000 low-income young people in 10 U.S. cities prepare for employment. In year 1, the program assisted nearly 25,000 youth
  • Partnered with Living Cities to launch the City Accelerator, a $3 million program helping U.S. cities innovate service delivery to low-income residents
  • Expanded Cities for Citizenship, a program originally launched with the mayors of Chicago, Los Angeles and New York, that empowers immigrants eligible for citizenship with access to financial and legal assistance in 15 U.S. cities
Watch video to find out more about Citi's partnership with The New Cities Foundation to support urban transformation.
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Progress: Sustainability

We are investing in sustainable growth and facilitating responsible environmental solutions for our clients and our own operations

Our Challenge

Today, companies of all sizes are increasingly focused on the environmental impact and sustainability of their businesses. By understanding the challenges and opportunities of these efforts, Citi empowers sustainable growth in three ways: by financing and facilitating projects focused on environmental solutions, by helping our clients manage the risk associated with impacts on the environment and communities, and by managing our own operations and supply chain to reduce costs and reflect best practices.

Our Progress

  • Committed $100 billion to be lent, invested and facilitated toward environmental solutions and climate change reduction activities
  • Screened more than 400 client transactions for environmental and social risk
  • Established 2020 environmental footprint goals, including 35% GHG emissions reduction, 30% energy and water reductions, 60% waste reduction and 33% of our real estate portfolio to be LEED certified
Watch video to find out more about Citi's partnership with Ceres and our five-year sustainability strategy.
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Progress: People

Our people drive our business, and the diversity of ideas, experience and background of health-minded employees make our business better

Our Challenge

With a focus on successful client engagement, we strive to attract and retain talented, globally-minded individuals. We rise to the challenge by developing the potential of our employee base and offering opportunities for professional development and community engagement within a culture of inclusion and collaboration.

Our Progress

  • Citi volunteered over 900,000 hours with more than 70,000 employees, families and friends across nearly 500 cities participating in Global Community Day
  • More than 14,000 employees participated in our 107 employee-led networks, organized by affinity group across 20 countries


Watch video to find out more about Citi's partnership with the Human Rights Campaign to create an inclusive work environment.
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Progress: Through Integrity

As a global bank, people trust Citi with their money. Our credibility is core to facilitating economic progress around the world.

Our Challenge

At Citi, our mission is to enable economic progress around the world, while creating the best outcomes for our clients with financial solutions that are creative and responsible. We understand that our reputation is critical to inspiring confidence in our investors and clients, and integral to our success. Fostering a culture of ethical conduct and decision-making has been, and continues to be, a top priority for our company.

Our Progress

Citi introduced a robust new Code of Conduct and ethics training platform for all employees worldwide.

Watch video to find out more about how we foster a healthy ethical culture in our workplace and business practices.
Download Citi's Global Citizenship Report