Citi has been established in Indonesia since 1968. Citi proudly serves the country by providing daily banking services, as well as corporate and investment products to our valued customers.

By asset size, Citi is one of the largest foreign banks in Indonesia. Citibank operates 10 branches in six major cities in Indonesia, including Jakarta, Bandung, Surabaya, Semarang, Medan and Denpasar.

Citibank also has one of the largest consumer transaction networks with around 33,000 payment points and one of the largest corporate distribution networks with approximately 6,000 locations in 34 provinces. Citibank is connected to ATM Bersama networks with more than 70,000 ATM terminals throughout Indonesia.

Citibank also works actively to make an important contribution in citizenship to reach communities in need. Under the umbrella of Citi Peka (Care and Create Something Impactful), Citibank's mission is to enable growth and economic progress for the beneficiaries. Established in 1998, Citi Peka has focused its corporate social responsibility (CSR) activities on the pillars of financial inclusion, youth economic opportunity and sustainable cities. Guided by the principle of "More than Philanthropy" Citibank has signature programs in various parts of the world, namely the Citi Microentrepreneurship Awards and Pathways to Progress. Funded by the Citi Foundation, which is based in New York, Citi Peka has partnered with around 56 organizations to implement 35 sustainable programs that have reached more than 1 million people, involving more than 50 percent of Citi employees as volunteers in various social activities. Each year Citi holds Global Community Day, when all employees are invited to do social activity in every country where Citi operates, including Indonesia.

Institutional Clients Group

Citi Indonesia's Institutional Clients Group (ICG) has four offices located in Jakarta, Bandung, Surabaya, and Medan. ICG's core local business includes Cash/Trade Finance, FX/Rates/Derivatives, Loans, and Custody. We provide comprehensive financial solutions to a wide range of customers that include local corporates, the government / state owned enterprises, multinational corporates and small/medium enterprises. ICG has one of the largest corporate distribution networks in the country, with around 6,000 locations in 34 provinces through its partnership with the state mail agency PT Pos Indonesia and five local banks.

Global Consumer Banking

Citi's Global Consumer Banking (GCB) operates 10 branch offices and 54 ATMs in Indonesia. Citibank is integrated with the ATM Bersama networks with over 70,000 ATM terminals spread across Indonesia. Our core local business in GCB includes credit cards, consumer lending, savings & deposits, and wealth management that covers investment, insurance and treasury products. GCB is a pioneer in the Indonesia credit card industry, as well as wealth management banking. GCB is also at the forefront in its offering of Digital Banking in Indonesia, and aims continuously provide innovative and value added products and services to our customers. We also provide our customers with industry-leading banking technology, wealth advisory as well as powerful Citi global network and connectivity.


The Asset

2017 Best Digital Bank
2017 Best Retail Mobile Banking Experience
2017 Best Bond Adviser – Global
2017 Best Bank – Global
2017 Best Bank in Indonesia in 2016
2016 Best Digital Bank
2016 Best Corporate and Institutional Bank


2017 Best Foreign Bank in Indonesia
2016 Best Foreign Bank

Global Finance

2017 Best Corporate/Institutional Digital Bank
2017 Best Consumer Digital Bank
2016 Best Corporate / Institutional Digital Bank

Indonesia Design Magazine

2017 Best Office Interior Design

Indonesia's Ministry of Finance
2017 Best Government Sukuk Participant
2017 Best Primary Dealer

Warta Ekonomi Magazine

2017 Top 3 Best Consumer Choice Foreign Bank
2017 Good Financial Performance in Foreign Bank Category
2017 Best Perform in Custodian Bank
2017 The Most Informative Credit Card Company Campaign
2016 Top 1 Indonesia Digital Innovation Award Foreign Bank Category

Bank Indonesia
2017 Best Bank in Compliance Reporting of Foreign Exchange Flows and Export Proceeds

Mix Marcomm Magazine

2017 Best of The Best Philanthropy
2017 Best Employee Volunteering
2017 The Best Social PR Program
2016 Best Employee Volunteering Program
2016 Best Corporate Social Initiatives Category Social Campaign

Alpha Southeast Asia

2016 Best Foreign Bank in Indonesia

SWA Magazine

2016 Indonesia Best Practices of Corporate University
2016 Best Companies in Creating Leaders from within

For More Information:


Citibank Tower
SCBD, Lot 10
Jl. Jend. Sudirman Kav 52-53
Jakarta 12190, Indonesia

Country Head

Batara Sianturi
Chief Executive Officer

Media Contact

Elvera N. Makki
Director, Country Head Corporate Affairs