Citi Country Officer, Indonesia

Batara Sianturi

2024 Digital Bank of the Year

2024 Best Bank for Sustainable Finance

2024 Best Bond Adviser - International

2024 Best Green Bond - Geothermal Energy

2024 Best Convertible Bond

2021 Best Bank - Global in Indonesia

2021 Best Corporate and Institutional Adviser – Global in Indonesia

2021 Best Bond in Indonesia

2021 Best Sustainability Bond in Indonesia

2021 Best Rights Issue in Indonesia

2021 Best Quasi-Sovereign Bond in Indonesia

2021 Best Bank Capital Bond in Indonesia

2021 Best M&A Deal in Indonesia

2021 Digital Bank of the Year - The Asset Triple A Digital Awards

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2021 Best ATM Conventional Bank - Infobank Banking Service Excellence Awards

2021 Best CEO

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2021 Best Investment Bank 

2021 Best Equity House

Global Capital Magazine

2021 World’s Best Corporate-Institutional Bank

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2021 Best International Bank in Indonesia - Finance Asia Country Awards 2021

Finance Asia

2021 Best Company for Creating Leaders from Within

2021 Best CEO with Distinction

SWA Magazine

2021 Best International Bank in Indonesia - 2021 Asia Money Best Bank Awards

Asia Money

2021 Top Bank Awards 2021, Buku III Category, Theiconomics.com

2021 Best CEO - Icomm

The Iconomics

Established As A Full Branch Under First National City Bank In Jakarta.

First bank to introduce electronic banking.

First foreign bank to introduce ATM machines.

First foreign bank to introduce credit cards to the Indonesian market.

Pioneered 24/7 customer service via CitiPhone.

Launched e-PIB for online import tax payment.

Launched CitiDirect BE Mobile and Tablet.

Strengthening digitization via MobilePASS and Citi Mobile.

As part of its strategy refresh, Citi announced its plan to exit its retail banking business in 13 markets.Citi Indonesia will continue to operate as it does today through the Institutional Clients Group (ICG) where it offers TTS (Treasury and Trade Solutions), MSS (Markets and Securities Services/ Custodian), BCMA (Banking Capital Market Advisory), CCB (Citi Commercial Bank) and Capital Market Services through PT. CSI (Citigroup Sekuritas Indonesia).

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Our local expertise

Citi has been in Indonesia for over half a century. Our deep-rooted presence and experience makes us a reliable global partner that understands the needs of our local clients. Our teams, products and services facilitate economic activity, enable growth and open opportunities across the region.

<h4 style="background-color:#ffffff;box-sizing:border-box;color:#000000;font-family:Citi-Sans-Text-Regular;font-size:16px;line-height:24px;margin-bottom:0;margin-top:0px;white-space:normal;">Batara Sianturi</h4>Chief Executive Officer<h4 style="background-color:#ffffff;box-sizing:border-box;color:#000000;font-family:Citi-Sans-Text-Regular;font-size:16px;line-height:24px;margin-bottom:0;margin-top:0px;white-space:normal;">Sujanto Su</h4>Chief Financial Officer&nbsp;<h4 style="background-color:#ffffff;box-sizing:border-box;color:#000000;font-family:Citi-Sans-Text-Regular;font-size:16px;line-height:24px;margin-bottom:0;margin-top:0px;white-space:normal;">I P Widya Margha Putra (Wedha)</h4>Chief Country Compliance Office<h4 style="background-color:#ffffff;box-sizing:border-box;color:#000000;font-family:Citi-Sans-Text-Regular;font-size:16px;line-height:24px;margin-bottom:0;margin-top:0px;white-space:normal;">Andyana Y.L. Tobing</h4>Head of Human Resources&nbsp;

Board of Directors

<h4 style="font-size:16px;line-height:24px;margin-bottom:0;">Corporate Branch</h4>Jakarta South Quarter Tower B, 6th floor RA Kartini Kav.8&nbsp;Surabaya JAPFA Indoland Center Tower II 3rd floor Panglima Sudirman 66-68Medan Imam Bonjol 23Bandung Wisma Bumiputera Building&nbsp; Asia Afrika 141-149<h4 style="font-size:16px;line-height:24px;margin-bottom:0;">Contact Centre</h4>Citiservice Indonesia Hotline: +62 21 29961700/1500983 <a href="mailto:citiservice.indonesia@citi.com" target="_blank" rel="noopener" data-link-source="tiny">citiservice.indonesia@citi.com</a><h4 style="font-size:16px;line-height:24px;margin-bottom:0;">CFU</h4>Citibank Tower, 8th Floor, SCBD Lot 10&nbsp; JL. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia&nbsp; T : &nbsp; Hotline: +62 21 29961732 I F: (+6221) 50995371 / 50995372 / 50995373 / 50995420&nbsp; E : &nbsp;<a href="mailto:%20cfu.indonesia@citi.com" target="_blank" rel="noopener" data-link-source="tiny"> cfu.indonesia@citi.com</a><h4 style="font-size:16px;line-height:24px;margin-bottom:0;">Commercial Cards Indonesia</h4>Program Administrator 24/7 Customer Service Numbers: 62-21-29961744 Cardholder 24/7 Customer Service Numbers: 1500295 /62-21-29961755 / 08001222273 (toll free) E-Mail: <a href="mailto:commcard.indonesia@citi.com" target="_blank" rel="noopener" data-link-source="tiny">commcard.indonesia@citi.com</a> (Available for Program Administrators only during office hours from Monday to Friday 8am to 5pm)<h4 style="font-size:16px;line-height:24px;margin-bottom:0;">Customer Facilitation Unit (CFU)</h4>Citibank Tower, 8th Floor, SCBD Lot 10&nbsp; JL. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia&nbsp; T : &nbsp; Hotline: +62 21 29961732 I F: (+6221) 50995371 / 50995372 / 50995373 / 50995420&nbsp; E : &nbsp;&nbsp;<a href="mailto:cfu.indonesia@citi.com" target="_blank" rel="noopener" data-link-source="tiny">cfu.indonesia@citi.com</a>

Contact Us

PT. Citigroup Sekuritas Indonesia

<h4 style="font-size:14px;line-height:24px;margin-bottom:16px;">SUBMISSION CHANNELS</h4>VERBALClient complaints can be made verbally by contacting the following numbers:<ul style="list-style-type:disc;" type="disc"><li>CFU (Client Facilitation Unit) Hotline: +62 21 29961732 for pre-transaction complaints</li><li>CS (Citiservice) Citiservice Indonesia Hotline: +62 21 29961700/1500983 for post transaction complaints</li><li>Commercial Card Program Administrator to Hotline: 622129961744 (24/7) or Commercial Card Holder to Hotline: 1500295 /62-21-29961755 / 08001222273 (toll free)</li></ul>WRITTENClient complaints can be made in writing via email to:<ul style="list-style-type:disc;" type="disc"><li>CFU (Client Facilitation Unit) <a href="mailto:cfu.indonesia@citi.com" target="_blank" rel="noopener" data-link-source="tiny">cfu.indonesia@citi.com</a></li><li>CS (Citiservice) <a href="mailto:citiservice.indonesia@citi.com" target="_blank" rel="noopener" data-link-source="tiny">citiservice.indonesia@citi.com</a></li><li>Commercial Card <a href="mailto:commcard.indonesia@citi.com" target="_blank" rel="noopener" data-link-source="tiny">commcard.indonesia@citi.com</a></li></ul><h4 style="font-size:14px;line-height:24px;margin-bottom:16px;">HANDLING PROCESS</h4>Citibank Client Complaint Handling Guidelines:<ol><li>Submission - Client submits complaint through available channels.</li><li>Record - The bank system automatically records complaint and provides date and registration number.</li><li>Verification - Bank officer verifies client.</li><li>Investigation - Bank officer receives and investigates on complaints.</li><li>Completion - Bank officer provides resolution to client.&nbsp; If the client agrees with the resolution, then the complaint is considered as closed.&nbsp; However, in the event that client does not accept the provided resolution, client has the option to request resolution through mediation.</li><li>Mediation - If the client does not accept the provided resolution, a mediation can be continued with the Regulator or LAPS-SJK or other</li></ol>Required information that needs to be submitted:<ol><li>Client identity, such as name, account number and user ID.</li><li>The type of services/Payment System used.</li><li>The evidence of use of services/Payment System, such as copy of transfer application, copy of payment instruction, copy of bank statement, copy of credit/ debit advice, and/ or other evidence.</li><li>Transaction date or date of an event related to complaint</li><li>The content/context of the complaint</li></ol><h4 style="font-size:14px;line-height:24px;margin-bottom:16px;">SUBMISSION REQUIREMENTS</h4>VERBAL<ol><li>Must be filed by the client</li><li>Verified client</li><li>Cannot be represented</li></ol>WRITTEN<ol><li>Must be filed by the client</li><li>Verified client</li><li>Client can be represented by providing valid ID and power of attorney</li></ol>

Citibank Client Complaint Submission Procedure

<a href="https://www.bi.go.id/id/publikasi/ruang-media/news-release/Pages/sp_2620824.aspx">Bank Indonesia</a> has&nbsp;announced&nbsp;the cessation of JIBOR and its plan to transition to IndONIA.To facilitate this transition, market participants are required to discontinue the use of JIBOR as reference rate for new loans and derivatives contracts, with the following deadlines:<ol style="padding-left:48px;"><li>Effective January 1, 2025, the&nbsp;use of overnight (ON) up to 1-week JIBOR has been prohibited.</li><li>Effective April 1, 2025, the use of 1-month up to 3-month JIBOR will be prohibited;</li><li>Effective June 1, 2025, the&nbsp;use of 6-month up to 12-month JIBOR will be prohibited.</li></ol>Citi’s Approach&nbsp;Following these deadlines, Citi will adopt IndONIA as the industry-standard reference rate alternative to JIBOR for new contracts, where appropriate.&nbsp;For existing loans and derivatives exposures to JIBOR, Citi’s preferred approach is to bilaterally remediate or actively convert JIBOR references to IndONIA. If you would like to initiate this remediation process, please contact your Citi representative immediately.&nbsp;Next StepsWe encourage you to assess the impact of JIBOR cessation on your portfolio and consider Citi’s approach as outlined above. Please consult with your own independent professional advisers (financial, legal, tax, accounting or other) as needed.&nbsp;If you have any questions, please contact your Citi representative or email&nbsp;<a href="mailto:citiservice.indonesia@citi.com" target="_blank" title="mailto:citiservice.indonesia@citi.com">citiservice.indonesia@citi.com</a><hr>Other than as expressly agreed in writing between you and Citi, Citi makes no representation, warranty or assurance, and does not owe you any duty, nor have any liability to you, in relation to any IBOR reform-related developments, nor is Citi able to advise you in relation to any IBOR reform-related developments or in relation to individual products/services that might be impacted.&nbsp; We encourage you to keep up to date with IBOR reform, and RFR, developments, and to consider their impact on you, using independent professional advisors (financial, tax, accounting, legal or other) as you consider necessary.&nbsp; This material is not intended to be, and should not be relied upon, as a representation, warranty or other assurance or as financial, tax, accounting, legal or other advice.This material is not intended to be comprehensive and material developments may have occurred since it was last updated.&nbsp; The information contained in this communication and any attachments (the "Message") is intended for one or more specific individuals or entities and may be confidential, proprietary, privileged or otherwise protected by law. If you are not the intended recipient, please notify the sender immediately, delete this Message and do not disclose, distribute or copy it to any third party or otherwise use this Message.&nbsp; Electronic messages are not secure or error free and can contain viruses or may be delayed and the sender is not liable for any of these occurrences. The sender reserves the right to monitor, record and retain electronic messages. This Message contains information that is intended for the use of Citi clients only and it should not be shared with third parties.

JIBOR (Jakarta Interbank Offered Rate) Transition to IndONIA

Indonesia

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BANCA

Contamos con tres líneas de negocio - Banca Corporativa, Banca de Inversión y Banca Comercial- para brindar una oferta completa de productos entre los que destacan emisiones de deuda y acciones en los mercados de capital, crédito, capital de trabajo y operaciones de comercio exterior, entre otros. Nuestros clientes -corporaciones, gobiernos, instituciones financieras y compañías medianas en expansión internacional de diferentes industrias– se benefician de nuestra red sin paralelo que les conecta con más de 180 países, en 95 de los cuales Citi tiene presencia física.

企业与机构客户银行服务

花旗为企业、金融机构、公共部门及其他客户提供一系列战略性企业融资和咨询解决方案。我们凭借独一无二的全球网络，将跨国企业引入中国，并助力中国企业出海。花旗全球的网络和服务助力超过300家中国领先企业走向全球。我们还支持许多快速成长的中型企业，并为70%的财富500强企业提供服务。

Banking

Banking listens, collaborates and problem solves, working tirelessly on behalf of our corporate, financial institution, public sector and sponsor clients to deliver a range of strategic corporate finance and advisory solutions that meet their needs, no matter how complex.

MARKETS

Provee soluciones de clase mundial y una presencia global sin igual. Servimos a corporaciones, inversores institucionales y gobiernos desde nuestros pisos de negociación en casi 80 países. La fortaleza de nuestra suscripción, ventas y nuestra capacidad transaccional y de distribución a través de diferentes clases ((Commodities, Equities, Rates, Spread Products) y monedas, nos habilita para cubrir las necesidades de nuestros clientes. Conoce más

金融市场服务

金融市场服务凭借花旗在全球无与伦比的网络优势为客户提供业界领先的解决方案。我们在近 80 个国家和地区的交易所为企业、机构投资者和政府提供服务，我们的承销、销售、交易和分销能力涵盖各资产类别（商品、股票、利率、价差产品）和汇率，以满足不同的客户需求。

金融市場

我們為客戶提供世界級解決方案和領先業界的全球網絡，在全球近80個國家為企業、機構投資人及政府單位提供交易服務。

Markets

Markets provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries.

SERVICIOS

Soluciones de Tesorería y Comercio Exterior Las nuevas tecnologías nos abren nuevas oportunidades para servir a nuestros clientes, TTS (Soluciones de Tesorería y Comercio Exterior) invierte en innovación para dar vida a nuevas soluciones estableciendo un futuro digital a partir de un sólido legado y una red única de soluciones comerciales globales. Como podemos ayudarlo Canales digitales y data Tarjetas Corporativas Administración de liquidez Pagos Cobranza Comercio Internacional

财资与贸易金融及证券服务

财资与贸易金融及证券服务是企业运营的好伙伴，呵护企业成长并提高其运营效率。服务涵盖了为企业、金融机构和公共部门提供的全球综合现金管理、营运资金和贸易融资解决方案，以及为金融机构、投资者和发行人提供托管、基金管理、中台、证券借贷和发行人服务。

Services

Services is key operational partner for clients, helping them grow and become more efficient. From global integrated cash management, working capital and trade finance solutions for corporations, FIs and public sector entities to custody, fund administration, middle office, securities lending and Issuer Services to FIs, investors and issuers.

Citi Global Wealth

Global Wealth Management brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

花旗商業金融在全球

我們協助營收在一千萬美元以上之企業解決在快速成長及國際擴張過程中所面臨的挑戰，處理既有或避免衍生新的財務問題，驅動企業加速成長。

Commercial Bank

We help mid-sized companies with revenues starting from $10MM USD address the challenges of rapid growth and international expansion by rationalizing complicated legacy setups or allowing clients to avoid them altogether, so that they can scale faster and grow larger.

Our treasury services help optimize the needs of our clients on a global scale. Treasury and Trade Solutions provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

貿易解決方案

我們以環球視野提供客戶資金管理產品與服務，跨越國界的解決方案協助客戶在追求業務成長之際也能投資創新的未來。

Treasury and Trade Solutions

CITI PRIVATE BANK

Dedicados a server a los individuos de mayor riqueza y sus familias. Ofrecemos nuestros servicios a clientes de valor ultra alto en cerca de 100 naciones. Nuestros clientes incluyen emprendedores, líderes de negocios, ejecutivos y sus familias, a quienes ofrecemos servicios personalizados que les ayudan a proteger y crecer su patrimonio responsablemente. Nos enfocamos en menos clientes que son más grandes y sofisticados con valor mayor a 100 millones de dólares.

U.S. Personal Banking

U.S. Personal Banking includes branded cards, retail services, and retail banking, and serves our home market, which has the largest consumer wallet in the world.

銀行、資本市場及財務顧問服務

我們提供完善的銀行、股權與債權資本市場及併購財務顧問的產品和服務，致力成為機構客戶最佳的財務夥伴。

BCMA

Citi's Banking, Capital Markets and Advisory division provides comprehensive relationship coverage and a full suite of products and services in an effort to be the best possible financial partner to its institutional clients.

證券服務

我們運用領先業界的全球網絡為客戶提供全球各市場之深度在地專業及可規模化之解決方案，以支持客戶達成業務發展目標。

Securities Services

Securities Services supports our clients’  business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

花旗商業金融在台灣

我們支持企業客戶拓展業務版圖的雄心，憑藉無遠弗屆的環球網絡，提供全方位金融服務。我們密切掌握國際金融市場脈動，傾聽、了解台灣企業需求，與客戶建立緊密的夥伴關係，提供客製化與創新的金融解決方案，外匯與資金管理產品在國際評等上屢獲殊榮，可協助企業進行完善的資產配置與風險管理，達成財務與業務目標。

Commercial Bank in Taiwan

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Citi, the leading global bank, serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Learn more today.

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