Qatar

Please note that the below mentioned complaint handling process is applicable only to complaints or queries raised by customers of Citibank, N.A QFC regarding Citi Qatar products, services or offers. Citi Qatar shall not be responsible for handling any complaints or queries raised by customers of Citibank N.A. branches outside of Qatar or any other Citigroup entities.

At Citi, we endeavor to provide a world-class level of service through a continuous process of staff training and improvement in our processes. Whilst we are grateful for your positive feedback with regards to our standards of service, it is equally important for us to welcome any concerns you may have with regards to the service provided by our bank. This will help us in further improving our existing standards.

In this regard, you may register any concerns or suggestions regarding the Service through the following channels.
Direct number: + 974 44966862 
Fax number: + 974 44966824 / + 974 44966817
Email: complaintsqa@citi.com 

Specifically, for complaints, please reach out to our Complaints Officer Mr. Manish Sibal at manish.sibal@citi.com or telephone + 974 44966862

We aim to acknowledge your complaint within five working days and will contact through the contact details provided. A comprehensive investigation into the concern or complaint will then be raised.