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In 2007, Citi established a full-service presence at the Qatar Financial Center and offers a full range of corporate and investment banking services.

Please note that the below mentioned complaint handling process is applicable only to complaints or queries raised by customers of Citibank, N.A QFC regarding Citi Qatar products, services or offers. Citi Qatar shall not be responsible for handling any complaints or queries raised by customers of Citibank N.A. branches outside of Qatar or any other Citigroup entities.At Citi, we endeavor to provide a world-class level of service through a continuous process of staff training and improvement in our processes. Whilst we are grateful for your positive feedback with regards to our standards of service, it is equally important for us to welcome any concerns you may have with regards to the service provided by our bank. This will help us in further improving our existing standards.In this regard, you may register any concerns or suggestions regarding the Service through the following channels. Direct number: + 974 44966862&nbsp; Fax number: + 974 44966824 / + 974 44966817 Email: <a href="mailto:complaintsqa@citi.com">complaintsqa@citi.com</a>&nbsp;Specifically, for complaints, please reach out to our Complaints Officer Mr. Manish Sibal at <a href="mailto:manish.sibal@citi.com">manish.sibal@citi.com</a> or telephone + 974 44966862We aim to acknowledge your complaint within five working days and will contact through the contact details provided. A comprehensive investigation into the concern or complaint will then be raised.

Client Complaints Procedure

Citibank, N.A., QFC Branch

Further Information

Qatar

Citi Country Officer & Banking Head

Amir Khan

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BANCA

Contamos con tres líneas de negocio - Banca Corporativa, Banca de Inversión y Banca Comercial- para brindar una oferta completa de productos entre los que destacan emisiones de deuda y acciones en los mercados de capital, crédito, capital de trabajo y operaciones de comercio exterior, entre otros. Nuestros clientes -corporaciones, gobiernos, instituciones financieras y compañías medianas en expansión internacional de diferentes industrias– se benefician de nuestra red sin paralelo que les conecta con más de 180 países, en 95 de los cuales Citi tiene presencia física.

企业与机构客户银行服务

花旗为企业、金融机构、公共部门及其他客户提供一系列战略性企业融资和咨询解决方案。我们凭借独一无二的全球网络，将跨国企业引入中国，并助力中国企业出海。花旗全球的网络和服务助力超过300家中国领先企业走向全球。我们还支持许多快速成长的中型企业，并为70%的财富500强企业提供服务。

Banking

Banking listens, collaborates and problem solves, working tirelessly on behalf of our corporate, financial institution, public sector and sponsor clients to deliver a range of strategic corporate finance and advisory solutions that meet their needs, no matter how complex.

MARKETS

Provee soluciones de clase mundial y una presencia global sin igual. Servimos a corporaciones, inversores institucionales y gobiernos desde nuestros pisos de negociación en casi 80 países. La fortaleza de nuestra suscripción, ventas y nuestra capacidad transaccional y de distribución a través de diferentes clases ((Commodities, Equities, Rates, Spread Products) y monedas, nos habilita para cubrir las necesidades de nuestros clientes. Conoce más

金融市场服务

金融市场服务凭借花旗在全球无与伦比的网络优势为客户提供业界领先的解决方案。我们在近 80 个国家和地区的交易所为企业、机构投资者和政府提供服务，我们的承销、销售、交易和分销能力涵盖各资产类别（商品、股票、利率、价差产品）和汇率，以满足不同的客户需求。

金融市場

我們為客戶提供世界級解決方案和領先業界的全球網絡，在全球近80個國家為企業、機構投資人及政府單位提供交易服務。

Markets

Markets provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries.

SERVICIOS

Soluciones de Tesorería y Comercio Exterior Las nuevas tecnologías nos abren nuevas oportunidades para servir a nuestros clientes, TTS (Soluciones de Tesorería y Comercio Exterior) invierte en innovación para dar vida a nuevas soluciones estableciendo un futuro digital a partir de un sólido legado y una red única de soluciones comerciales globales. Como podemos ayudarlo Canales digitales y data Tarjetas Corporativas Administración de liquidez Pagos Cobranza Comercio Internacional

财资与贸易金融及证券服务

财资与贸易金融及证券服务是企业运营的好伙伴，呵护企业成长并提高其运营效率。服务涵盖了为企业、金融机构和公共部门提供的全球综合现金管理、营运资金和贸易融资解决方案，以及为金融机构、投资者和发行人提供托管、基金管理、中台、证券借贷和发行人服务。

Services

Services is a key operational partner for clients, helping them grow and become more efficient. From global integrated cash management, working capital and trade finance solutions for corporations, FIs and public sector entities to custody, fund administration, middle office, securities lending and Issuer Services to FIs, investors and issuers.

Citi Global Wealth

Global Wealth Management brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

花旗商業金融在全球

我們協助營收在一千萬美元以上之企業解決在快速成長及國際擴張過程中所面臨的挑戰，處理既有或避免衍生新的財務問題，驅動企業加速成長。

Commercial Bank

We help mid-sized companies with revenues starting from $10MM USD address the challenges of rapid growth and international expansion by rationalizing complicated legacy setups or allowing clients to avoid them altogether, so that they can scale faster and grow larger.

Our treasury services help optimize the needs of our clients on a global scale. Treasury and Trade Solutions provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

貿易解決方案

我們以環球視野提供客戶資金管理產品與服務，跨越國界的解決方案協助客戶在追求業務成長之際也能投資創新的未來。

Treasury and Trade Solutions

CITI PRIVATE BANK

Dedicados a server a los individuos de mayor riqueza y sus familias. Ofrecemos nuestros servicios a clientes de valor ultra alto en cerca de 100 naciones. Nuestros clientes incluyen emprendedores, líderes de negocios, ejecutivos y sus familias, a quienes ofrecemos servicios personalizados que les ayudan a proteger y crecer su patrimonio responsablemente. Nos enfocamos en menos clientes que son más grandes y sofisticados con valor mayor a 100 millones de dólares.

U.S. Personal Banking

U.S. Personal Banking includes branded cards, retail services, and retail banking, and serves our home market, which has the largest consumer wallet in the world.

銀行、資本市場及財務顧問服務

我們提供完善的銀行、股權與債權資本市場及併購財務顧問的產品和服務，致力成為機構客戶最佳的財務夥伴。

BCMA

Citi's Banking, Capital Markets and Advisory division provides comprehensive relationship coverage and a full suite of products and services in an effort to be the best possible financial partner to its institutional clients.

證券服務

我們運用領先業界的全球網絡為客戶提供全球各市場之深度在地專業及可規模化之解決方案，以支持客戶達成業務發展目標。

Securities Services

Securities Services supports our clients’  business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

花旗商業金融在台灣

我們支持企業客戶拓展業務版圖的雄心，憑藉無遠弗屆的環球網絡，提供全方位金融服務。我們密切掌握國際金融市場脈動，傾聽、了解台灣企業需求，與客戶建立緊密的夥伴關係，提供客製化與創新的金融解決方案，外匯與資金管理產品在國際評等上屢獲殊榮，可協助企業進行完善的資產配置與風險管理，達成財務與業務目標。

Commercial Bank in Taiwan

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Citi, the leading global bank, serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Learn more today.