Traditional collection and payment methods have long been plagued with high cost, limited choice, inefficiencies, manual processes, and delayed settlement. The rebound in air travel since 2020 has coincided with a digital transformation in the way airlines pay and get paid by their customers. Passengers are increasingly seeking a modern, digital experience when purchasing tickets and being reimbursed for hardships that is streamlined, real-time, 24 x 7, and replete with options. Not only does this drive customer experience and brand loyalty, but it also reduces cost, streamlines operating models, improves working capital, and maximizes growth potential. Please join us as we discuss these innovations which are transforming the airline industry and offer parallels to other consumer-facing industries as well.
Session Room Number: Room 106 ABC