Extending the Citi Mission Through
Local Counselors

The Citi Office of Homeownership Preservation was created to develop and maintain interaction, and establish relationships with third parties, especially housing counselors, representing Citi homeowners in danger of losing their homes to find appropriate alternatives to foreclosure. It is a joint venture between the Citi foreclosure prevention/ intervention business and Citi Community Development designed to streamline communication between community groups and the business to ensure we meet the needs of Citi clients. This unique structure allows us to provide the business with timely feedback from our partners.

Foreclosure Prevention Events

Search for a specific event in your area or see a full listing of upcoming foreclosure prevention events and Citi hosted Road to Recovery events.

News & Updates

Update: Home Matters Campaign Launches Two New Initiatives

Home Matters has announced a new digital campaign and a national design challenge. These initiatives will educate the public on the national housing crisis and spark a national dialogue around possible solutions.
Read More
See Video

Update:Qualifying for the Mortgage Assistance Program (MAP).

Homeowners who are behind on their mortgage payments may qualify for the Mortgage Assistance Program (MAP). MAP loans can bring your mortgage current, help you get a modification, or pay off a mortgage completely.

Learn More

Download pdf

Update:Citi's Response to Hurricane Sandy

Citi and the Citi Foundation Donate $1 Million to American Red Cross: Citibank Waiving Fees and Providing Relief for Affected Customers.

  • CitiMortgage Customer Service: If you live in the states of RI, CT, NY, NJ, PA, DE, MD, DC, VA or Puerto Rico you may be eligible for assistance.
  • We encourage you to contact us at 800-283-7918
  • Property Claims: In the event of a loss, please contact us at 866-844-2198
  • Mortgage Applications In Process Please contact us at 866-290-3850

Update: Housing Finance Agency Innovation Fund for the
Hardest Hit Housing Markets

Early in 2010, Treasury announced that the Hardest Hit Fund® would provide more than $7.6 billion in aid for homeowners in states hit hardest by the economic crisis. Since then, state housing finance agencies have used the fund to develop programs that stabilize local housing markets and help families avoid foreclosure. Hardest Hit Fund programs complement the Making Home Affordable Program but are not limited to homeowners eligible for Making Home Affordable.

News:Citibank Launches Corporate Payment Solution

August 6, 2012

Lima – Citibank Peru, the leader in the Peruvian financial system with an uninterrupted presence of 92 years in the country, is consolidating its corporate payment solutions through the introduction of corporate credit cards in partnership with Visa Inc. Read More

See more news and updates

Featured Partners


HOPE NOW is an alliance between counselors, mortgage companies, investors, and other mortgage market participants. The alliance maximizes outreach efforts to homeowners in distress to help them stay in their homes and create a unified, coordinated plan to reach and help as many homeowners as possible. The members of this alliance recognize that by working together, they are more effective than working independently.

Visit the HopeNow website

NeighborWorks America

NeighborWorks America is one of the country’s preeminent leaders in affordable housing and community development. NWA works to create opportunities for lower-income people to live in affordable homes in safe, sustainable neighborhoods that are healthy places for families to grow.

Visit the NeighborWorks America website

National Urban League

National Urban League is a nonpartisan civil rights organization based in New York City that advocates on behalf of African Americans and against racial discrimination in the United States. It is the oldest and largest community-based organization of its kind in the nation.

Visit the National Urban League website


The National Council of La Raza is the largest national Hispanic civil rights and advocacy organization in the United States working to improve opportunities for Hispanic Americans.

Visit the NCLR website

National CAPACD

The National Coalition for Asian Pacific American Community Development (National CAPACD) is the first national advocacy organization dedicated to addressing the housing, community and economic development needs of diverse and growing Asian American and Pacific Islander (AAPI) communities.

Visit the National CAPACD website

Are you a
homeowner facing foreclosure?

Click here to find resources and assistance in your area.

Contact Information

The Office of Homeownership Preservation

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Hours of operation:
M-Th 6am–6pm CST
F 6am–3pm CST

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