Extending the Citi Mission Through
Local Counselors

The Citi Office of Homeownership Preservation was created to develop and maintain interaction, and establish relationships with third parties, especially housing counselors, representing Citi homeowners in danger of losing their homes to find appropriate alternatives to foreclosure. It is a joint venture between the Citi foreclosure prevention/ intervention business and Citi Community Development designed to streamline communication between community groups and the business to ensure we meet the needs of Citi clients. This unique structure allows us to provide the business with timely feedback from our partners.

Foreclosure Prevention Events

Search for a specific event in your area or see a full listing of upcoming foreclosure prevention events and Citi hosted Road to Recovery events.

News & Updates

Preserving the Dream: Homeownership for Latino Families

Meet Keila and Lorenzo Santel, who were able to purchase their first home with the help of Hogar Hispano Inc. In 2013, Hogar Hispano Inc. purchased non-performing mortgages from Citi for 34% of the value - one of the largest transactions of its kind between a financial institution and a national nonprofit organization. The transaction enabled 120 families to purchase their first home and helped 318 homeowners at risk of foreclosure stabilize their finances and stay in their homes.

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Housing as a Platform for Improving Financial Capability

This report demonstrates why housing presents a unique opportunity to serve as a platform for financial capability, outlining several strategies for housing providers to approach financial services delivery within their work.

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Affordable Housing and Social Enterprise Blog

In 2014, Citi, the British Council, and Social Enterprise UK convened to explore the intersection of affordable housing and social enterprise. Read the blog by Rebecca Zylberman and event participants to learn more about this transatlantic exchange.

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On December 4-5 2014, the British Council, Citi Community Development, and Social Enterprise UK invited social enterprise and affordable housing leaders from the UK and the US to the British Embassy in Washington, DC. The 28 senior participants shared best practice and discussed which affordable housing models were proven to work. Learn more in the convening summary, authored by Andrea Westall and Rebecca Zylberman, with edits by Alex Dimsdale.

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Update:Qualifying for the Mortgage Assistance Program (MAP).

Homeowners who are behind on their mortgage payments may qualify for the Mortgage Assistance Program (MAP). MAP loans can bring your mortgage current, help you get a modification, or pay off a mortgage completely.

Learn More

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Update:Citi's Response to Hurricane Sandy

Citi and the Citi Foundation Donate $1 Million to American Red Cross: Citibank Waiving Fees and Providing Relief for Affected Customers.

  • CitiMortgage Customer Service: If you live in the states of RI, CT, NY, NJ, PA, DE, MD, DC, VA or Puerto Rico you may be eligible for assistance.
  • We encourage you to contact us at 800-283-7918
  • Property Claims: In the event of a loss, please contact us at 866-844-2198
  • Mortgage Applications In Process Please contact us at 866-290-3850

Update: Housing Finance Agency Innovation Fund for the
Hardest Hit Housing Markets

Early in 2010, Treasury announced that the Hardest Hit Fund® would provide more than $7.6 billion in aid for homeowners in states hit hardest by the economic crisis. Since then, state housing finance agencies have used the fund to develop programs that stabilize local housing markets and help families avoid foreclosure. Hardest Hit Fund programs complement the Making Home Affordable Program but are not limited to homeowners eligible for Making Home Affordable.

News:Citibank Launches Corporate Payment Solution

August 6, 2012

Lima – Citibank Peru, the leader in the Peruvian financial system with an uninterrupted presence of 92 years in the country, is consolidating its corporate payment solutions through the introduction of corporate credit cards in partnership with Visa Inc. Read More

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Are you a
homeowner facing foreclosure?

Click here to find resources and assistance in your area.

Contact Information

The Office of Homeownership Preservation

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Hours of operation:
M-Th 6am–6pm CST
F 6am–3pm CST

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