To file a complaint, please contact our Customer Complaints Team, using one of the channels listed below.
You will receive an acknowledgement of receipt along with a reference number for your complaint. The Customer Complaints Managers will then respond to you within 15 working days of the date of receipt.
In the absence of a satisfactory response to the complaint or in the event of rejection, you can follow up with the bank's mediator at the following address:
Mr. Sadok Hattay: Lotissement Hachicha Villa N°10 . Boumhal Hammam Lif 2050, Ben Arous
Email: sadok.hattay@cbf.org.tn
Phone: +216 71 292 297