New York For the second year in a row, Citibank ranked No. 1 for customer satisfaction compared to national banks in a report released this week by the American Customer Satisfaction Index, or ACSI.
The ACSI report also ranked Citibank No. 1 among national banks for customer loyalty, customer retention, website satisfaction, call center satisfaction, ease of adding/changing accounts, competitiveness of rates, and speed of transactions in branches. Citibank shared a No. 1 ranking for ease of understanding information about accounts and courtesy of staff.
"We're thrilled to top the ACSI ranking for customer satisfaction again this year and I'd like to thank our customers for their continued loyalty," said Will Howle, President of Citi U.S. Retail Banking. "This No. 1 ranking speaks to our unwavering commitment to our customers-from the moment they walk into a branch, login online, or engage with us digitally on their smartphones."
During the past year, Citibank has implemented a number of product, network and mobile enhancements to better serve its customers, including:
The 2017 American Customer Satisfaction Index (ACSI®) Finance and Insurance report covers banks, credit unions, health insurance, property and casualty insurance, life insurance and internet investment services.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
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Drew Benson; Citi Public Affairs; 212-559-0475, firstname.lastname@example.org