Supporting our clients through challenging times
Throughout the pandemic, we have worked tirelessly to ensure that customers and small businesses felt confident that as an essential service, we were available to help them navigate this challenging time.
By providing customers with quick links to set up online access, shortcuts to key digital tools and how-to videos on key features, we continue to issue a steady stream of communications reinforcing the quick, easy nature of digital banking. These communications were incredibly well received by our customers, and we saw significant digital adoption and engagement among clients. Since the onset of COVID-19, the percentage of Retail Bank accounts opened digitally has risen to nearly 60% globally as has the use of mobile check deposits in the U.S.