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The views expressed herein are those of the author and do not necessarily reflect the views of Citigroup Inc. or its affiliates. All opinions are subject to change without notice. Neither the information provided nor any opinion expressed constitutes a solicitation for the purchase or sale of any security. The expressions of opinion are not intended to be a forecast of future events or a guarantee of future results.

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Good Things Happen is a podcast from Citi that addresses some of the greatest challenges facing the investing world and asks how we can come together to solve them. The sharpest minds from finance and beyond join host Jorian Murray to debate some of the biggest questions of our time .

Good Things Happen, Season 1

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Jorian helps businesses tell better stories working primarily with professional service companies to help them identify and articulate their organizing idea. He applies these to inform coherent, compelling communication campaigns both inside and outside of commissioning organizations. 
With over 25 years-experience serving many of the world’s most popular brands at advertising agencies in the UK and abroad Jorian launched his consultancy Ask Senex in 2014. 
He read history at London University and attended the Harvard Business School’s Advance Management Program in 2000.

Bio: Jorian Murray, Business Storyteller 

“Good Things Happen” is a podcast that explores the most provocative questions facing the financial world. Brought to you by the team at Citi, we’re sharing a big-picture perspective—and a look behind-the-scenes at Citi—on a different topic every episode. From work to wealth and everything in between, join host Jorian Murray as he discusses the influential forces shaping the future of investing with some of the industry’s sharpest minds.

Good Things Happen: Introduction

Transcript 

On this episode of &ldquo;Good Things Happen,&rdquo; we welcome Naz Vahid, Global Head of Citi Global Wealth at Work, and Scott Stimpfel, Global HR Head for Citi ICG Business Solutions Group.
Naz and Scott bring decades of experience with the core of this subject: the people. In this discussion, we leave no work-related stone unturned, covering the importance of a well-rounded and diverse team, the role of technology in mentoring top talent and the inevitable turnover that all organizations must adjust for.
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The views expressed herein are those of the author and do not necessarily reflect the views of Citigroup Inc. or its affiliates. All opinions are subject to change without notice. Neither the information provided nor any opinion expressed constitutes a solicitation for the purchase or sale of any security. The expressions of opinion are not intended to be a forecast of future events or a guarantee of future results.&nbsp; &nbsp;

Scott Stimpfel is the Global Head of Human Resources for Citi’s ICG Business Solutions Group, which encompasses ICG Risk & Controls, Client Analytics, Business Development, and Chairpersons. Previously, he was the Global Head of Learning & Development for Citi’s Banking, Capital Markets, and Advisory. Prior to joining Citi, Scott held Assistant Dean and Associate Dean appointments at New York University. He began his career in investment banking and was a Vice President at Lehman Brothers in New York. 
Scott is committed to identifying and advancing leadership best practices that emerge at the intersection of ethics, D&I, and the future of work. He is an Executive in Residence at the USC Race and Equity Center. Scott is a member of the Education and Industry Forum on Financial Services Culture, a cross-disciplinary group, that develops and shares best practices for fostering an ethical culture in the financial services industry. He has taught at NYU Stern’s Business & Society Program where his courses explored the intersection of ethics, professional responsibility, and leadership. 
Scott’s social impact efforts focus on organizations that engage low-income students to achieve their academic and professional dreams. He sits on the Kingsborough Community College Foundation Board. For his work with community college students, Scott received the Manhattan Institute's Social Entrepreneur of the Year Award. 
Scott attended Pasadena City College and graduated from the University of Southern California, summa cum laude, with a B.S. in Business Administration. He earned an M.B.A. with a dual specialization in Corporate Finance and Entrepreneurship & Innovation from New York University’s Stern School of Business. Scott holds a doctorate in Educational Leadership from the University of Pennsylvania’s Graduate School of Education. 

Bio: Scott Stimpfel, Global Head HR, Citi ICG Business Solutions Group

Naz Vahid is a Managing Director and Head of Citi Global Wealth at Work. In this role, Naz and her team provide tailored financial solutions to working professionals within the legal, asset management and professional services industries.
Prior to this, Naz served as the Head of the Law Firm Group for Citi Private Bank. In this role she was responsible for the 14 offices in the United States and UK that serve Law Firms, their Partners and Associates. The group has around 200 professionals that provide a range of financial services to more than 40,000 attorneys across approximately 650 law firms. Naz also served as the Head of the Citi Private Bank Diversity Program, working with the committee and ICG Diversity to increase awareness across many areas and was responsible for setting up Citi Private Bank’s Mentorship Program. Prior to leading the Law Firm Group, she was the Global Market Manager for the East Coast and London responsible for six Law Firm Group offices.
Before this, she was a Senior Private Banker for more than 15 years, handling some of the largest client relationships in the Private Bank. Naz is formally credit trained, and prior to her role as a Private Banker, worked as a Private Bank Credit Officer and also as an analyst. Naz holds a graduate degree in International Relations and Finance from Columbia University School of International Affairs and undergraduate degrees in Economics and Sociology from Hobart and Williams Smith Colleges.
Outside of her responsibilities at Citi, she is the member of board of Hobart & William Smith Colleges as well as the Tahirih Justice Center. She also sponsors scholarships both at Lynbrook High School and Hobart and William Smith Colleges for first generation immigrant students pursuing higher education in the United States. In her free time, Naz enjoys reading and painting.


Bio: Mehnaz 'Naz' Vahid, Global Head of Citi Global Wealth at Work

Is remote working here to stay? Is it possible to build a strong team culture over Zoom? And how do the best companies adapt when those key players leave for other opportunities? As companies like Citi work to build a future-proof company, how they approach this evolving work environment will play a vital part in their success.

/rcs/citigpa/storage/public/icpublic/Ep-2-Future-of-Work-Final-Show-Transcript.pdf

Good Things Happen Episode 2: Future of Work

Transcript

<h2>On this episode of &ldquo;Good Things Happen,&rdquo; we&rsquo;re joined by Emily Turner, Head of Business Development for the Citi Institutional Clients Group, and Arjun Viswanathan, Head of Data Science, Markets at Citi to get their perspective.</h2>
<h2> Emily and Arjun are forging new ground at Citi with their focus on innovation, looking for ways to simplify internal processes and make room for everyone to participate in the process and create the next genius idea. Listen in as they discuss the impact of their work and democratizing the &ldquo;innovation&rdquo; process.</h2>
 The views expressed herein are those of the speakers and do not necessarily reflect the views of Citigroup Global Markets Inc. or its affiliates. All opinions are subject to change without notice. Neither the information provided nor any opinion expressed constitutes a solicitation for the purchase or sale of any security. The expressions of opinion are not intended to be a forecast of future events or a guarantee of future results.

Emily Turner is the head of Business Development for Citi’s Institutional Clients Group (ICG). In this role, she is responsible for defining and articulating the ICG growth strategy; leading work with external partners to explore new opportunities for growth and to create new competitive advantages; driving ICG’s innovation efforts; and coordinating ICG’s existing venture capital investing activities. Emily and her team work closely with Citi’s Global Consumer Bank, Citi’s Corporate Strategy team, Citi’s Control Functions and Citi Ventures. Emily is a member of the ICG management team.
Previously, Emily was the head of Citi Ventures UK and co-led Citi’s internal growth engine, D10X. In this role, she spearheaded efforts to identify, validate and launch new growth opportunities across the ICG. Leveraging the principles of Corporate Entrepreneurship and Lean Startup, she focused on corporate innovation to solve for clients’ needs and was closely involved in the launches of CitiConnect® for Blockchain and ProxymitySM.
Emily joined Citi Ventures in 2016 from Citi’s Markets and Securities Services group, where she held multiple roles in Client Strategy, Client Management and Business Development.
Prior to Citi, Emily worked as a management consultant at McKinsey & Company in London and she has a depth of experience in financial services through her previous roles at Merrill Lynch, ABN Amro and UBS.

Bio: Emily Turner, Head of Business Development, Institutional Clients Group, Citi 

Arjun’s mandate is to help Markets and ICG optimize ourselves via data and maths : to help us generate higher-quality and more revenue,  understand and optimize our resource usage, and supercharge our teams with rigorous and intelligent tools.
A large part of his role is to work with internal partners to develop better platforms and algorithms for our biggest problems: in particular, working on our unified compute (XiP) and unified data (Olympus) fabrics. He enjoys his role at Citi – it comes with an incredibly diverse problem set and incredibly smart and fun colleagues.
Prior to this role, Arjun was the head of data science for Global Rates at Citi. He joined Citi in 2014, before which he was a portfolio manager at a macro hedge fund. Prior to that, he ran the vanilla rate option trading business at Morgan Stanley in London, before which he was a rate options trader at Lehman Brothers. 
Arjun has degrees in computer science from Oxford and mathematics from the University of Delhi. In his spare time his hobby is competitive machine learning. 

Bio: Arjun Viswanathan, Head of Data Science for Global Markets, Citi

“Innovation” can sometimes feel like an overused buzzword favored by the likes of startups. But more&nbsp;and more, multinational companies are infusing their organizations with teams focused on looking ahead&nbsp; to solve the biggest problems facing their industries. But how do companies with offices around the&nbsp; world and a workforce that numbers in tens of thousands take a nimble approach and embrace a startup mindset?

/rcs/citigpa/storage/public/icpublic/GTH-Ep-3-Innovation-Final-Show-Transcript.pdf

Good Things Happen Episode 3: Innovation

For consumers, money needs to move instantaneously. Making payments – and getting paid on time – has been streamlined down to a science, with 4 in 5 Americans routinely using digital payments. But what goes into making sure every transaction happens as seamlessly as customers have come to expect? Hint: a huge amount of work in scaling, development, and technology. Hear from two digital payments specialists - Shahmir Khaliq, Citi’s Global Head of Treasury and Trade Solutions, and David Nicholls, who specializes in Business Development and Global Payments at Uber – on the major changes that digital payments have brought to commerce, and the innovations still being made so that transactions meet both consumer and business needs worldwide. The views expressed herein are those of the speakers and do not necessarily reflect the views of Citigroup Global Markets Inc. or its affiliates. All opinions are subject to change without notice. Neither the information provided nor any opinion expressed constitutes a solicitation for the purchase or sale of any security. The expressions of opinion are not intended to be a forecast of future events or a guarantee of future results. Citibank N.A. and Uber are not affiliated and are independent companies. Citibank has onboarded Uber as a client for payment solutions. The speaker’s views are their own and are not associated or may not necessarily reflect the views of Citi or any of its affiliates.

For consumers, money needs to move instantaneously. Making payments &ndash; and getting paid on time &ndash; has been streamlined down to a science, with 4 in 5 Americans routinely using digital payments. But what goes into making sure every transaction happens as seamlessly as customers have come to expect? Hint: a huge amount of work in scaling, development, and technology.
&nbsp;
Hear from two digital payments specialists - Shahmir Khaliq, Citi&rsquo;s Global Head of Treasury and Trade Solutions, and David Nicholls, who specializes in Business Development and Global Payments at Uber &ndash; on the major changes that digital payments have brought to commerce, and the innovations still being made so that transactions meet both consumer and business needs worldwide.
&nbsp;
The views expressed herein are those of the speakers and&nbsp;do not&nbsp;necessarily reflect the&nbsp;views of Citigroup Global Markets Inc. or its affiliates. All opinions are subject to change&nbsp;without notice. Neither the information&nbsp;provided&nbsp;nor any opinion expressed constitutes&nbsp;a solicitation for the purchase or sale of any security. The expressions of opinion&nbsp;are not&nbsp;intended to be a forecast of future events or a guarantee of future results.
&nbsp;
Citibank N.A. and Uber are not affiliated and are independent companies. Citibank has onboarded Uber as a client for payment solutions.&nbsp; The speaker&rsquo;s views are their own and are not associated or may not necessarily reflect the views of Citi or any of its affiliates.

Bio: David Nicholls, Global Business Development and Global Payments at Uber David Nicholls manages Uber’s Global Business Development activities for payments. This spans oversight for all commercial work Uber is doing with partners across payment processing for spenders, funds disbursement to earners and card issuing across the Uber marketplace. Prior to joining Uber, over the last 20 years, David has held a variety of executive roles

David Nicholls manages Uber’s Global Business Development activities for payments. This spans oversight for all commercial work Uber is doing with partners across payment processing for spenders, funds disbursement to earners and card issuing across the Uber marketplace. Prior to joining Uber, over the last 20 years, David has held a variety of executive roles

Bio: David Nicholls, Global Business Development and Global Payments at Uber

Bio: Shahmir Khaliq, Global Head of Treasury and Trade Solutions at Citi Shahmir Khaliq is the Global Head of Treasury and Trade Solutions in Citi’s Institutional Clients Group and is responsible for managing Treasury and Trade Solutions globally.  This multi-billion dollar business is one of the largest global businesses within Citi’s Institutional Clients Group encompassing integrated working capital solutions serving public sector clients, corporates and financial institutions.
Citi Treasury and Trade Solutions (TTS) helps enable clients succeed by providing an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Based on the foundation of the industry's largest proprietary network with banking licenses in over 90 countries and globally integrated technology platforms, TTS continues to lead the way in offering a comprehensive range of digitally enabled treasury, trade and liquidity management solutions.
Shahmir joined Citibank in 1991 in Pakistan as a Management Associate in the Institutional Bank – he left the bank in 1993 to pursue his post graduate education in 1993 and rejoined Citi Pakistan (Banking) in 1995.
During his career at Citi, he has held leadership roles within Banking, Country Management (CCO), Markets & Securities Services, and Treasury services.
Previous to his appointment as the Global Head of TTS in 2021, he was Head of Operations and Technology for the Treasury and Trade Services (TTS) business. Prior to taking this role, Shahmir was the Global Head of Direct Custody & Clearing within Markets and Securities Services since 2017.
Previously, Shahmir led the North America Investor Services business, covering Prime Finance, Futures and the Securities Services franchise for four years (2014-2018). Post the financial crisis (2012-2013), he was the global business lead optimizing the ICG’s global client footprint. He has spent time in country and regional leadership roles – serving as Country (CCO) / Cluster Head for Citi’s Central European business based out of Prague / Bucharest from 2005 through 2012. Shahmir also ran the Energy and Metals Corporate Bank franchise for CEEMEA for almost three years (2003/2005) prior to taking on his CCO role.
Shahmir is a Senior Credit Officer (Business SCO Level 2) since 2004 for Citi - and has degrees in finance and economics from the London Business School (Msc) and London School of Economics in addition to an MBA from the University of Karachi.

Shahmir Khaliq is the Global Head of Treasury and Trade Solutions in Citi’s Institutional Clients Group and is responsible for managing Treasury and Trade Solutions globally.  This multi-billion dollar business is one of the largest global businesses within Citi’s Institutional Clients Group encompassing integrated working capital solutions serving public sector clients, corporates and financial institutions.
Citi Treasury and Trade Solutions (TTS) helps enable clients succeed by providing an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Based on the foundation of the industry's largest proprietary network with banking licenses in over 90 countries and globally integrated technology platforms, TTS continues to lead the way in offering a comprehensive range of digitally enabled treasury, trade and liquidity management solutions.
Shahmir joined Citibank in 1991 in Pakistan as a Management Associate in the Institutional Bank – he left the bank in 1993 to pursue his post graduate education in 1993 and rejoined Citi Pakistan (Banking) in 1995.
During his career at Citi, he has held leadership roles within Banking, Country Management (CCO), Markets & Securities Services, and Treasury services.
Previous to his appointment as the Global Head of TTS in 2021, he was Head of Operations and Technology for the Treasury and Trade Services (TTS) business. Prior to taking this role, Shahmir was the Global Head of Direct Custody & Clearing within Markets and Securities Services since 2017.
Previously, Shahmir led the North America Investor Services business, covering Prime Finance, Futures and the Securities Services franchise for four years (2014-2018). Post the financial crisis (2012-2013), he was the global business lead optimizing the ICG’s global client footprint. He has spent time in country and regional leadership roles – serving as Country (CCO) / Cluster Head for Citi’s Central European business based out of Prague / Bucharest from 2005 through 2012. Shahmir also ran the Energy and Metals Corporate Bank franchise for CEEMEA for almost three years (2003/2005) prior to taking on his CCO role.
Shahmir is a Senior Credit Officer (Business SCO Level 2) since 2004 for Citi - and has degrees in finance and economics from the London Business School (Msc) and London School of Economics in addition to an MBA from the University of Karachi.

Bio: Shahmir Khaliq, Global Head of Treasury and Trade Solutions at Citi

For consumers, money needs to move instantaneously. Making payments – and getting paid on time – has been streamlined down to a science, with 4 in 5 Americans routinely using digital payments. But what goes into making sure every transaction happens as seamlessly as customers have come to expect? Hint: a huge amount of work in scaling, development, and technology. Hear from two digital payments specialists - Shahmir Khaliq, Citi’s Global Head of Treasury and Trade Solutions, and David Nicholls, who specializes in Business Development and Global Payments at Uber – on the major changes that digital payments have brought to commerce, and the innovations still being made so that transactions meet both consumer and business needs worldwide. The views expressed herein are those of the speakers and do not necessarily reflect the views of Citigroup Global Markets Inc. or its affiliates. All opinions are subject to change without notice. Neither the information provided nor any opinion expressed constitutes a solicitation for the purchase or sale of any security. The expressions of opinion are not intended to be a forecast of future events or a guarantee of future results. Citibank N.A. and Uber are not affiliated and are independent companies. Citibank has onboarded Uber as a client for payment solutions. The speaker’s views are their own and are not associated or may not necessarily reflect the views of Citi or any of its affiliates. Bio: David Nicholls, Global Business Development and Global Payments at Uber David Nicholls manages Uber’s Global Business Development activities for payments. This spans oversight for all commercial work Uber is doing with partners across payment processing for spenders, funds disbursement to earners and card issuing across the Uber marketplace. Prior to joining Uber, over the last 20 years, David has held a variety of executive roles Bio: Shahmir Khaliq, Global Head of Treasury and Trade Solutions at Citi Shahmir Khaliq is the Global Head of Treasury and Trade Solutions in Citi’s Institutional Clients Group and is responsible for managing Treasury and Trade Solutions globally.  This multi-billion dollar business is one of the largest global businesses within Citi’s Institutional Clients Group encompassing integrated working capital solutions serving public sector clients, corporates and financial institutions.
Citi Treasury and Trade Solutions (TTS) helps enable clients succeed by providing an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Based on the foundation of the industry's largest proprietary network with banking licenses in over 90 countries and globally integrated technology platforms, TTS continues to lead the way in offering a comprehensive range of digitally enabled treasury, trade and liquidity management solutions.
Shahmir joined Citibank in 1991 in Pakistan as a Management Associate in the Institutional Bank – he left the bank in 1993 to pursue his post graduate education in 1993 and rejoined Citi Pakistan (Banking) in 1995.
During his career at Citi, he has held leadership roles within Banking, Country Management (CCO), Markets & Securities Services, and Treasury services.
Previous to his appointment as the Global Head of TTS in 2021, he was Head of Operations and Technology for the Treasury and Trade Services (TTS) business. Prior to taking this role, Shahmir was the Global Head of Direct Custody & Clearing within Markets and Securities Services since 2017.
Previously, Shahmir led the North America Investor Services business, covering Prime Finance, Futures and the Securities Services franchise for four years (2014-2018). Post the financial crisis (2012-2013), he was the global business lead optimizing the ICG’s global client footprint. He has spent time in country and regional leadership roles – serving as Country (CCO) / Cluster Head for Citi’s Central European business based out of Prague / Bucharest from 2005 through 2012. Shahmir also ran the Energy and Metals Corporate Bank franchise for CEEMEA for almost three years (2003/2005) prior to taking on his CCO role.
Shahmir is a Senior Credit Officer (Business SCO Level 2) since 2004 for Citi - and has degrees in finance and economics from the London Business School (Msc) and London School of Economics in addition to an MBA from the University of Karachi.

For consumers, money needs to move instantaneously. Making payments – and getting paid on time – has been streamlined down to a science, with 4 in 5 Americans routinely using digital payments. But what goes into making sure every transaction happens as seamlessly as customers have come to expect? Hint: a huge amount of work in scaling, development, and technology.

/rcs/citigpa/storage/public/icpublic/FINAL-GTH-S2-Digital-Payments-TRANSCRIPT.pdf

Good Things Happen Episode 4: Trends in Digital Payments

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As our premier thought leadership product, Citi Global Perspectives & Solutions (Citi GPS) is designed to help our clients navigate the global economy’s most demanding challenges, identify future themes and trends, and prosper in a fast-changing and interconnected world. 

Good Things Happen: Introduction

Bio: Jorian Murray, Business Storyteller

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