We expect generative AI tools to increasingly automate many aspects of health professionals’ work, for example providing tools that help automate diagnosis and prescription. We also expect to see AI agents providing services that aren’t economic for human healthcare professionals, for example calling older adults each week to see if they need any appointments, or following up after someone is discharged after an operation, perhaps to ensure a dressing has been changed. Most consumers already use “Dr Google” but many are already engaging with LLMs directly, and receiving health advice sounding as if it came from a doctor. We therefore expect that generative AI will fundamentally change the way healthcare is delivered. For family doctors, the “diagnose and prescribe” part of the job is likely to be largely automated; for nurses and other professionals we believe that a lot of mundane work will eliminated.
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