Citibank Opens New Sub-branch in Hangzhou

January 18, 2012

Citibank China yesterday announced the opening of a new sub-branch in Hangzhou, located in Jianggan District. The new sub-branch marks Citibank's third consumer outlet and second "Smart Banking" outlet in the city, designed to deliver a superior service experience to Citibank customers. Simon Chow, Country Business Manager, Citibank China; Ricky Lin, Director of Retail Banking, Citibank China; officials from local CBRC, PBOC and the Financial Office attended the ribbon-cutting ceremony for the opening.

Simon said: "Citibank opened the first Smart Banking outlet in Hangzhou last January, and we are excited with today's opening of a new one in the city. We hope and expect this Smart Banking outlet will deliver innovative new means by which retail customers can conduct their banking business with optimal convenience."

Key features of the smart banking outlet include:

"Citi Explore," which comprises of a number of interactive touch screens that enable customers to easily obtain information about Citibank as well as Citibank's latest product and service offerings. Hand-held devices are also available, containing electronic brochures with details concerning Citibank products and services and market outlook and commentaries. These devices negate the need for print materials in the spirit of Citibank's commitment to environmental sustainability.
"Citi Connect" enables customers to browse the web and get access to Citibank China's next-generation online banking services, which include enhanced online security features, convenient online payments and transfers, "Global View of Accounts" allowing customers to access their Citibank accounts in multiple countries, a comprehensive set of alerts/SMS-based banking services, all delivered with user-friendly interface and modern look-and-feel.
"Citi Assist" refers to interactive video conferencing services that provide customers with the opportunity to obtain additional expert opinion and consultation from Citibank specialists at another location on a real-time basis via video phones.

Products and Services

Like all other Citibank outlets in China, the new outlet offers both Citibank and Citigold services. Customers using the Citibank service, which requires a minimum balance of RMB50,000, will be provided with a choice of a comprehensive range of services to manage their wealth. Products offered include savings, deposits, investments (including Premium Accounts, Structured Investment Accounts and QDII products) and insurance; as well as ATM / debit cards. Customers can also conduct their banking at their convenience through the multiple electronic channels such as online banking, mobile banking, 24x7 phone banking and fax banking.

The outlet also features a Citigold Service Center, designed to provide leading wealth management services. The Citigold offering, which requires a minimum balance of RMB500,000, is distinguished by factors that include:

Dedicated relationship managers supported by a team of product specialists
Personalized banking products and services
Access to award winning global research, market outlook, latest financial developments and dedicated information channels
Unique proprietary tools such as Citigold Financial Needs Analysis
Membership rewards and privileges

Citigold customers also benefit from Citi's global presence with worldwide Citigold VIP recognition, courtesy access to world wide Citigold centers, overseas account opening referral, overseas emergency cash up to US$10,000, overseas Citigold preferential FX rate and fee charge, worldwide toll-free home connection service hotline and Citigold International SOS Healthcare Services, etc.

The Hangzhou Xintang outlet houses 12 retail banking professionals. It is located at Unit 110&111, No. 99 Xintang Road, Hangzhou.

Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

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