For Immediate Release Citigroup Inc. (NYSE: C)

Citi Speeds Up Cross-Border Payments Through Digitization Efforts

September 13, 2021


By digitizing analog, paper-based documentation and relevant processes, Citi reduces turnaround time for cross-border payments for clients in the Philippines, Thailand and Vietnam

Hong Kong – Citi Treasury and Trade Solutions Asia Pacific has introduced a new service for institutional clients in the region to speed up cross-border payments. Available in the Philippines, Thailand and Vietnam, the CitiDirect BE® Document Center digitizes supporting documents and streamlines relevant processes required to facilitate cross-border payments. As part of Citi's digitization efforts around the globe, the Document Center was first introduced in South Africa in March 2021.

Managing cross-border payments has traditionally been an analog, cumbersome and time-consuming process for both banks and their clients, particularly in markets with currency restrictions. When initiating cross-border payments, clients have to submit lengthy, paper-based supporting documents to their banks to comply with various FX control and regulatory reporting requirements. Supporting documents are then typically processed separately from corresponding payment instructions, requiring manual interventions to link the two.

Available in CitiDirect BE®—Citi's electronic banking platform for institutional clients—the Document Center serves as a digital document submission channel that also supports additional multiple processes required to facilitate cross-border payments.

Amit Agarwal, Global Head of Cross-Border Payments, Treasury and Trade Solutions, Citi, said, "Payments is a strategic focus area for Citi. Through digitization, we continue to introduce new solutions and capabilities that enable us to create frictionless payment experiences. In cross-border payments, where transactions are often complex, we are simplifying processes for clients to keep pace with today's hyper-connected world. By investing in digital solutions and capabilities, we want to help clients move money anytime, through any channel and using any currency."

With the Document Center, supporting documentation is now completed, processed and tracked digitally and clients are provided with details on documentation, regulatory and data requirements for different payment types upfront. A single-window service creates clear linkages between payment instructions and related documents while providing a simple and user-friendly experience. Clients can also track the status of their documents on the platform, using Citi® Payment Insights, with access to reporting and analytics that enhance the management of cash and cross-border transactions.

"Banking is transforming to be 24/7, and our payment services have to support clients in this age of digital commerce. Our latest service enables clients to process cross-border payments much more efficiently, while in compliance with regulatory requirements. The process provides more transparency and empowers clients to better manage their day-to-day operations," said Sanjeev Jain, Asia Pacific Head of Payments and Receivables, Treasury and Trade Solutions, Citi.

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

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Citi's Treasury and Trade Solutions
Citi Treasury and Trade Solutions (TTS) enables our clients' success by providing an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Based on the foundation of the industry's largest proprietary network with banking licenses in over 90 countries and globally integrated technology platforms, TTS continues to lead the way in offering the industry's most comprehensive range of digitally enabled treasury, trade and liquidity management solutions.

Media Contact:
Harsha Jethnani, (852) 2868 7738,

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