New York – Citi ranks the highest in customer satisfaction for small business banking as clients are increasingly focused on their creditworthiness and the availability of credit that will help them grow their businesses, according to a new report from J.D. Power.
Citi tops a list of 18 large U.S. banks highlighted in the J.D. Power 2022 U.S. Small Business Banking Satisfaction Study. The national ranking replaces four regional segments and employs new methodology that is more reflective of the evolution of small business banking and how business owners visualize satisfaction with their primary banking partner, according to J.D. Power.
“On behalf of the entire U.S. Retail Banking team, we are extremely proud to receive this important recognition from J.D. Power,” said Craig Vallorano, Head of U.S. Retail Banking at Citi. “This top ranking is a shared achievement across Citibank - from our Branch teams to our Retail Business Bankers, who day in and out work relentlessly to help our clients grow their businesses, to our call centers, underwriters, and product teams who help our clients to enjoy such seamless experiences.”
J.D. Power ranked Citi with a score of 706 points, 34 points above the industry average, in the study. To read the full J.D. Power announcement, please visit https://www.jdpower.com/business/press-releases/2022-us-small-business-banking-satisfaction-study
Citi is a preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.
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About J.D Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
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