For Immediate Release Citigroup Inc. (NYSE: C)
Citi’s AI Solution Wins Innovation Award for Elevating Client Service
Pega Innovation recognition highlights Citi’s leadership in transforming client service with a generative AI-powered solution
NEW YORK – Citi’s Services business is enhancing the client experience with its award-winning innovation, CitiService Agent Assist, a generative AI-powered solution designed to help customer service agents deliver faster, more accurate responses to clients. The solution is a part of CitiService, a suite of capabilities aimed at delivering an exceptional client experience through advanced technologies, focusing on AI.
The CitiService Agent Assist solution has just received Pega’s Innovation award for financial institutions for its achievements in global service excellence, AI-powered automation and operational modernization. The solution enables customer service agents to improve the accuracy and delivery of client queries.
At Citi, we’re harnessing the power of AI to enhance how we serve clients and build the bank of tomorrow. With solutions like CitiService Agent Assist, we’re eliminating manual processes, delivering faster responses, and creating a more seamless experience around the world. We’re committed to co-developing and innovating with our clients to streamline processes and support with global reach and efficiency.”
Citi Services’ investments in innovative solutions are already delivering greater efficiency for their clients at the intersection of human and machine intelligence. Citi’s current AI capabilities have significantly enhanced decision accuracy, operational efficiency and scalability. With advanced tools and capabilities, Citi will continue to explore opportunities to further automate and streamline processes to better serve clients.
AI is central to our innovation strategy. We’re focused on integrating AI where it delivers the most value for our clients – streamlining processes, improving data and investing in solutions with long-term impact.”
Citi continues to innovate by investing in advanced technology, infrastructure, and automation to modernize the future of client service, while ensuring operational soundness and compliance.
Citi’s Services AI capabilities are driving greater decision accuracy, operational efficiency, and scalability. CitiService Agent Assist is now live for Citi colleagues in 47 countries, transforming the customer experience.
About Citi
Citi is a preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 180 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.
Media Contact
Karah Cesar karah.cesar@citi.com (212) 816-9490