Citi Expands Generative AI Capabilities to Australia and New Zealand

SYDNEY — Citi has launched its generative AI (GenAI) tools to Australia and New Zealand as part of a global expansion of AI to an additional 25 countries.

Following the launch, approximately 166,000 Citi colleagues across 76 countries will have access to Citi’s Gen AI tools, with plans for continued expansion throughout the year.

Mark Woodruff, CEO for Citi Australia said, “AI is reshaping how we operate and serve clients. The launch of these GenAI tools in Australia and New Zealand is an exciting development that will enable colleagues to work more efficiently and increase productivity.”

Through the rollout, colleagues have access to three Gen AI tools that make it easier and simpler for to get work done. These tools include:

• Citi Stylus: A productivity tool that provides immediate insights from documents in various formats. Citi Stylus offers summarization, comparison capabilities, and intelligent question answering, enabling employees to quickly extract key information and make informed decisions.
   
• Citi Stylus Workspaces: The next generation of Citi Stylus, leveraging conversational AI to streamline various tasks. This tool assists in drafting emails, creating speaker notes for presentations, summarizing lengthy documents, and developing Q&A materials, simplifying complex tasks and boosting productivity.
   
• Citi Assist: A desktop assistant that helps colleagues navigate Citi's policies and procedures. Currently, Citi Assist can search Citi documents related to policies and procedures, with plans to expand its content base over time. This tool provides quick access to critical information, ensuring compliance and minimizing risk.

“By equipping our colleagues with GenAI tools, we aim to empower faster decision-making, automate routine tasks, all while upholding rigorous risk governance,” added Mr. Woodruff.