Delivering Improved Experience Through Generative AI: Practical AI Applications in Global Payments

This whitepaper explores potential applications of generative artificial intelligence (AI) in global payments, focusing on practical implementations of AI that could improve banking services for clients.

It begins by envisioning seamless banking through automated processes, enhanced client servicing and fewer manual touchpoints. Next, it looks at how AI can unlock value by providing hyper-customized insights. Finally, it touches on client focus – a core Citi strength – and considers AI’s application for listening, understanding and co-creation.

Underlying these possibilities are considerations around ethics, model risk management and compliance, which are addressed in the final section, along with emerging legal frameworks. Learn more here.