Our goal is to maintain your trust and confidence when
handling personal information about you.
You Have Choices: As a Citi™ Canada customer, you
have the opportunity to make choices about how personal
information about you may be shared. As you consider this, we
encourage you to make choices that enable us to provide you
with quality products and services that help you meet your
financial needs and objectives.
Security Of Personal Information: The security of
personal information about you is our priority. We protect
this information by maintaining physical, electronic, and
procedural safeguards that meet applicable law. We train our
employees in the proper handling of personal information.
When we use other companies to provide services for us, we
require them to protect the confidentiality of personal
information they receive.
If you have any questions, concerns or a complaint
about privacy, confidentiality or the handling of personal
information, please let us know. You may contact us by phone,
mail, fax or email as noted below. If forwarding written
correspondence* please include your full name, address and
Telephone: Please contact the branch or office that you deal
with or visit the Citi Canada Privacy of Personal Information
Statement for a list of toll free numbers for the various
Citi Canada businesses
Mail: Chief Privacy Officer,
Citi Canada 123 Front Street West, Suite 1700
Toronto, Ontario M5J 2M3 Fax: 416-947-2956 Email:firstname.lastname@example.org
If, after contacting us, you do not feel we have adequately addressed your concerns you may contact:
The Office of the Privacy Commissioner of Canada
Toll-free Telephone: 1-800-282-1376 Mail: 30 Victoria Street, Gatineau, QC K1A 1H3 Fax: 819-994-5424 Visit:www.priv.gc.ca/en/report-a-concern
*Please be advised that any information sent via email is not considered secure and privacy cannot be ensured. Therefore, we ask that you not include any confidential information such as bank account numbers, credit card numbers, or other account details.