Progress informed by the past and inspired by the future
Our goal is to maintain your trust and confidence when handling personal information about you.
You Have Choices: As a Citi™ Canada customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.
Security Of Personal Information: The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
The Citi Canada Privacy of Personal information Statement (the Privacy Statement) describes how we collect and use your information, how it may be shared and with whom, our security practices and your privacy choices. To view the Privacy Statement, click on the blue Privacy of Personal Information Statement button below.
If you have any questions, concerns or a complaint about privacy, confidentiality or the handling of personal information, please let us know. You may contact us by phone, mail or email as noted below. If forwarding written correspondence* please include your full name, address and telephone number.
Telephone: Please contact the office that you deal with or visit the Privacy Statement
for a list of toll-free numbers for the various Citi Canada businesses.
Mail: Chief Privacy Officer, Citi Canada
Quebec Data Protection Officer, Citi Canada
123 Front Street West, Suite 1600
Toronto, Ontario M5J 2M3
Phone: 1-888-245-1112; Toronto 416-947-4122
Email: canada.privacy.office@citi.com
If, after contacting us, you do not feel we have adequately addressed your concerns you may contact:
The Office of the Privacy Commissioner of Canada
Toll-free Telephone: 1-800-282-1376
Mail: 30 Victoria Street, Gatineau, QC K1A 1H3
Fax: 819-994-5424
Visit: www.priv.gc.ca/en/report-a-concern
*Please be advised that any information sent via email is not considered secure and privacy cannot be ensured. Therefore, we ask that you not include any confidential information such as bank account numbers, credit card numbers, or other account details.