Please be aware of scammers posing as Citi, offering investments via phone or email or impersonating Citi employees. You can learn more about protecting yourself from scams by visiting the Australian Government site ScamWatch.
Level 23, 2 Park Street
Sydney NSW 2000
Level 25, 120 Collins Street
Melbourne VIC 3000
Mark Woodruff recently sat down with Heather Ridout to discuss Australia's investment outlook, the importance of forums such as Citi A50 and her reflections on Australia's place in an increasingly interconnected world.
As part of one of the world's largest financial services companies with a presence in nearly 180 countries, Citi Australia has been providing financial services to Australian corporations, institutions and governments for over a century.
Recognised for our innovative range of global products and services, today we count more than one thousand local companies and institutions as valued clients.
Citi Australia provides a comprehensive range of services across Banking, Services and Markets. We are one of the only financial groups in Australia with a full range of services and the ability to tap capital and expertise around the world for our institutional, corporate, and government clients.
With more than 800 employees based across the country, we are committed to supporting the Australian community in which we live and work. Our support includes Citi Foundation grants and employee volunteering.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace their greatest opportunities. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities.
We work with companies to optimise their daily operations, whether they need working capital, to make payroll or export their goods overseas. By lending to companies large and small, we help them grow, creating jobs and real economic value at home and in communities around the world. We provide financing and support to governments at all levels, so they can build sustainable infrastructure, such as housing, transportation, schools and other vital public works.
These capabilities create an obligation to act responsibly, do everything possible to create the best outcomes, and prudently manage risk. If we fall short, we take decisive action and learn from our experience.
We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.
Our goal is to maintain your trust and confidence when handling personal information about you.
Information on Citi Australia's handling of personal information, including the kinds of personal information we hold and why we hold it; who we disclose information to; how you can complain about a breach of privacy; the organisation's contact details; and how to request access to personal information.
Information on Citi Australia's exchange of information with credit reporting bodies, the information we exchange and your rights in relation to such information.
Information on the special precautions we take to keep your use of our websites confidential and secure, and how we manage any online collection of personal data.
If you are, or will be, a resident of the U.S. State of California, you have certain rights with respect to your Personal Information under the California Consumer Privacy Act ("CCPA") as of January 1, 2020. For more information about what this means to you, please click here https://www.citigroup.com/global/privacy/citigroup.
To access your rights under CCPA, please call U.S. +1 833-971-1191 or click here CCPA non-US Request to print a form and mail to us.
Australia Privacy Policy (PDF)
Financial products and services are available in Australia through Citigroup Global Markets Australia Pty Limited (ABN 64 003 114 832 and AFSL 240992, Participant of the ASX Group and of TMX Australia), Citigroup Pty Limited (ABN 88 004 325 080, AFSL No. 238098) and its subsidiary Citigroup Securities Clearing Australia Limited (ABN 52 001 355 906, AFSL No. 284956), and Citibank, N.A., Sydney Branch (ABN 34 072 814 058).
Citibank, N.A. is incorporated in the United States of America and its principal regulators are the US Office of the Comptroller of Currency and Federal Reserve under US laws, which differ from Australian laws. Citibank, N.A. does not hold an Australian financial services licence under the Corporations Act 2001 as it enjoys the benefit of an exemption under ASIC Class Order CO 03/1101 (remade as ASIC Corporations (Foreign Financial Services Providers) Instrument 2025/798).
Citigroup Global Markets Australia Pty Limited and Citigroup Pty Limited are not Authorised Deposit-Taking Institutions under the Banking Act 1959, nor are they regulated by the Australian Prudential Regulation Authority. Financial products recommended, offered, or sold by Citigroup Global Markets Australia Pty Limited: (i) are not insured by the Federal Deposit Insurance Corporation; (ii) are not deposits or other obligations of any insured depository institution (including Citibank N.A.); and (iii) are subject to investment risks, including the possible loss of the principal amount invested. Citibank N.A. does not stand in any way behind the capital value and/or performance of other Citi entities.
If you have any complaints regarding the information on this site you should contact the compliance manager at Citi or your relationship manager. For complaints relating to the Citi Australia legacy consumer business and the closed accounts that did not transfer to NAB, please refer to Citi’s Complaints Process. For complaints relating to CitiFirst Warrants, refer to CitiFirst.
At Citi, we aim to operate to the highest ethical standards in everything we do.
Early identification and resolution of issues is critical to maintaining our relationships and obligation to act responsibly. We encourage our employees and other partners to raise misconduct and ethical concerns under the Citi Australia Whistleblower Standard.
You may report your concerns to the Citi Ethics Office openly or anonymously, via a toll-free number (available 24 hours per day, seven days per week in multiple languages) or online submission.
All contacts to the Citi Ethics Office and related investigations are treated as confidentially as possible, consistent with the need to investigate and address the matter and subject to applicable laws and regulations.
Click here for Citi Ethics Office's contact information.
You may also raise your concerns to dedicated individuals listed in the Citi Australia Whistleblower Standard.
Filing Date | Document |
|---|
Filing Date | Document |
|---|
| Australian Dollar Rates | Interest Rate % p.a. * |
| Premium Cash Management Account | 3.35 |
| Institutional Deposit | 2.40 |
| Corporate Deposit | 1.50 |
| Cash Management Account | 1.40 |
| Wholesale Deposit | 0.85 |
| Gold Deposit | 0.60 |
| Standard Deposit | 0.00 |
| Prime Rate | 8.50 |
| USD Rates | Interest Rate % p.a. ** |
| USD Deposit | 0.85 |
| USD Prime Rate | 7.00 |
* Interest Rates effective 30th September 2026. Margins may apply.
** Interest Rates effective 17th September 2026. Margins may apply.
The WGEA Gender Pay Gap reporting is an important tool for driving transparency and accountability across the Australian private sector and we are pleased to publish our gender pay gap data on an annual basis.
It is important to note this data reflects the unadjusted median pay of women and men at Citi regardless of job function, grade, performance, tenure, and other factors. It is not a measure of the difference in pay between women and men doing the same job.
Citi Australia’s gender pay gap has remained relatively flat across all categories of measurement for our internal results. When looking at median total remuneration, Citi’s gap is 25.3% for the 2024-2025 reporting period. This demonstrates we still have more work to do.
We are committed to a practical approach to driving change. Initiatives we have implemented for Australia include:
Participating in industry bodies like Women in Banking and Finance and Women in Payments.
Supporting our internal network, the Citi Inclusion Council Women’s Stream.
Enhancement of our employer funded parental leave, including increasing the paid leave period from 16 to 20 weeks, removing differentiation between primary and secondary carers and removal of service requirements to be eligible for parental leave benefits.
There is more to do to drive change. Citi Australia is actively pursuing further initiatives to bolster our support for an inclusive workplace. Diversity is a strength and it remains something we drive as a priority at a senior leadership level.
Progressing gender equity
Our approach to equity at work seeks to broaden the representation of those working within all levels of our firm, create a more inclusive environment and develop ways to widen our impact for our suppliers, clients, customers and communities we serve.
Citi Australia has a range of initiatives and programs aimed at reducing our gender pay gap and supporting an inclusive workplace for all colleagues.
Citi Inclusion Council
The Citi Inclusion Council has a dedicated Women’s stream aimed at helping foster an inclusive culture at the firm. This includes raising awareness of the challenges facing women in the workplace and facilitating networking.
Women in Payments sponsorship
Citi is a proud Global Sponsor of Women in Payments, a global organisation of women from across the payments and fintech industry working towards gender parity. Founded in 2011, Women in Payments is driven to help level the playing field for women at all levels across the payments industry. Women in Payments now has over 3,000 members in over 70 countries.
How We Work — hybrid working model
We continue to enable all employees globally to better balance work and life while delivering the many benefits of being together in person: belonging, connectivity and collaboration. Colleagues in designated Hybrid roles work from the office three days a week, as a minimum.
Pay Equity Review
Citi’s most recently published pay equity review determined that on an adjusted basis, women globally are paid on average more than 99% of what men are paid at Citi.
Women in Banking and Finance
Citi Australia is a silver member of Women in Banking and Finance, an organisation focused on making a tangible impact in addressing gender diversity by increasing the representation of female leaders in the banking and finance sector.
The Citi Australia consumer business transferred ownership to National Australia Bank (NAB) on June 1, 2022.
Please contact NAB for more information about your accounts.
For any concerns or questions relating to bankruptcy, your closed accounts, credit cards and loans that were not transferred to NAB, you may send an e-mail to consumerserviceau@citi.com.
You can find Citi's Complaints Policy relating to your closed accounts, credit cards and loans that did not transfer to NAB here.
For all statutory notices and court orders please email statutorynoticesandcourtorders@citi.com
For all law enforcement agency enquiries please email securitymanager.ausnz@citi.com
For any concerns or questions relating to bankruptcy, your closed accounts, credit cards and loans that were not transferred to NAB, you may send an e-mail to consumerserviceau@citi.com