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Our goal is to maintain your trust and confidence when handling personal information about you.
Internet Privacy Statement
This policy may be modified at our sole discretion at any time by changing the notice you see here; and is consistent with and remains subject to the Privacy Act and Citi's Privacy Policies.
What are cookies?
Cookies are text files that are downloaded to your computer or mobile device when you visit a website. As you browse, cookies gather information about your use of that website. Many cookies last through a single session or visit, while others may have an expiry date and remain on your device until you delete them. Some types of cookies are used to perform essential functions such as enhancing site experience and functionality.
Types of cookies Session cookies are temporary cookies that expire (and are automatically erased) whenever you close your browser. An example of how we use session cookies is to grant access to content and enable commenting (things you have to log in to do).
Persistent cookies usually have an expiration date far into the future and thus stay in your browser until they expire, or until you manually delete them. An example of how we use persistent cookies is for functionalities like the ‘remember my user ID’ tick box.
Our cookies do not gather personal information. Where you agree, we may combine segment based learning from our cookie data with information that you provide to us (such as your email address) to deliver services or marketing offers specifically suited to your needs.
Cookie filters You can control how cookies are used on your computer or device by changing your browser settings, click here. If you decided to delete or block certain cookies, your experience on the website may be limited and you may not be able to use some of our online features, especially where cookies are used for security and fraud detection functions.
Cookies of other companies “Third party cookies” come from other websites or servers, for functions such as advertising (like online banners) on the page you are browsing.
Citi Australia uses DoubleClick International to deliver its online advertising, as well as Adobe Analytics tracking company to analyse and collect information on your use of the Citi Australia website. Citi Australia uses this analysis to measure advertising effectiveness in the various areas of our websites.
Aside from the cookies themselves we also record other details about what you do when using our website, pages you access on the website; and any information you may choose to submit through forms or dialog boxes. In some cases we offer you a choice as to whether the information you have entered will be stored and re-used - typically to save yourself the trouble of entering it again later.
In order to ensure secure access to our Citibank websites and applications, Citibank may remotely scan your device for potential malware and other technical and system vulnerabilities. Citibank may restrict your access to Citibank Online & Citi Mobile app if such remote scanning detects any signs of potential malware.
The information we gather includes all internet and mobile banking activity, fund transfer requests and online applications; e.g. to open a new account. Passwords, PINs and “secret answers” are only stored after being encrypted irreversibly; all other details may be made accessible for analysis or review but only to Citi employees (or approved agencies) who have been individually authorised on a strictly need-to-know basis.
Citi Australia currently uses strong encryption (128-bit) security to help safeguard your financial information. All transmission of customer information through Citi websites is encrypted using 128-bit encryption technology. Citi Australia does this through the use of special server software and server certificates that allow us to establish secure 128-bit encryption sessions.
To the extent permitted by law, Citi Australia shall not be responsible or liable for any loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us in any connection with this Website.
If you receive an e-mail from us, you should only re-transmit, distribute or commercialise the material or information in the e-mail if you are authorised to do so (under the Privacy Act or otherwise).
We may preserve the content of any email that you send to us, if we believe that we have a legal requirement to do so. Your email message content may be monitored by Citi Australia employees for security purposes including where email abuse is suspected. Our response to you may also be monitored for quality assurance and training purposes.
When you submit feedback or questions via email, it is very important that you do not disclose any details that could be used by others to gain access to your personal and account information. This includes details such as your usernames and passwords.
If you are a customer of one of our online services such as citibank.com.au, we may use your email address to advise you of any upgrades or changes to these services. We may also use your email address to send out regular communications that provide financial services information, updates on new services and special offers.
It is our policy to email our customers with direct marketing material only when we have your express consent to do so. If you consent to direct marketing emails, we will give you the option each time of not receiving further email direct marketing communications.
Where specified in the relevant terms and conditions of certain accounts, we may require you to receive important information solely by email and not by conventional mail. Informational email messages will not give you the option to stop receiving them, and will continue to be sent regardless of whether you have chosen not to receive marketing email communications.