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Good Things Happen Season 2Podcast18 Nov 2022

Good Things Happen Episode 4: Trends in Digital Payments

Season 2

For consumers, money needs to move instantaneously. Making payments – and getting paid on time – has been streamlined down to a science, with 4 in 5 Americans routinely using digital payments. But what goes into making sure every transaction happens as seamlessly as customers have come to expect? Hint: a huge amount of work in scaling, development, and technology.


Hear from two digital payments specialists - Shahmir Khaliq, Citi’s Global Head of Treasury and Trade Solutions, and David Nicholls, who specializes in Business Development and Global Payments at Uber – on the major changes that digital payments have brought to commerce, and the innovations still being made so that transactions meet both consumer and business needs worldwide.


The views expressed herein are those of the speakers and do not necessarily reflect the views of Citigroup Global Markets Inc. or its affiliates. All opinions are subject to change without notice. Neither the information provided nor any opinion expressed constitutes a solicitation for the purchase or sale of any security. The expressions of opinion are not intended to be a forecast of future events or a guarantee of future results.


Citibank N.A. and Uber are not affiliated and are independent companies. Citibank has onboarded Uber as a client for payment solutions.  The speaker’s views are their own and are not associated or may not necessarily reflect the views of Citi or any of its affiliates.

David Nicholls manages Uber’s Global Business Development activities for payments. This spans oversight for all commercial work Uber is doing with partners across payment processing for spenders, funds disbursement to earners and card issuing across the Uber marketplace. Prior to joining Uber, over the last 20 years, David has held a variety of executive roles
Shahmir Khaliq is the Global Head of Treasury and Trade Solutions in Citi’s Institutional Clients Group and is responsible for managing Treasury and Trade Solutions globally.  This multi-billion dollar business is one of the largest global businesses within Citi’s Institutional Clients Group encompassing integrated working capital solutions serving public sector clients, corporates and financial institutions. Citi Treasury and Trade Solutions (TTS) helps enable clients succeed by providing an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Based on the foundation of the industry's largest proprietary network with banking licenses in over 90 countries and globally integrated technology platforms, TTS continues to lead the way in offering a comprehensive range of digitally enabled treasury, trade and liquidity management solutions. Shahmir joined Citibank in 1991 in Pakistan as a Management Associate in the Institutional Bank – he left the bank in 1993 to pursue his post graduate education in 1993 and rejoined Citi Pakistan (Banking) in 1995. During his career at Citi, he has held leadership roles within Banking, Country Management (CCO), Markets & Securities Services, and Treasury services. Previous to his appointment as the Global Head of TTS in 2021, he was Head of Operations and Technology for the Treasury and Trade Services (TTS) business. Prior to taking this role, Shahmir was the Global Head of Direct Custody & Clearing within Markets and Securities Services since 2017. Previously, Shahmir led the North America Investor Services business, covering Prime Finance, Futures and the Securities Services franchise for four years (2014-2018). Post the financial crisis (2012-2013), he was the global business lead optimizing the ICG’s global client footprint. He has spent time in country and regional leadership roles – serving as Country (CCO) / Cluster Head for Citi’s Central European business based out of Prague / Bucharest from 2005 through 2012. Shahmir also ran the Energy and Metals Corporate Bank franchise for CEEMEA for almost three years (2003/2005) prior to taking on his CCO role. Shahmir is a Senior Credit Officer (Business SCO Level 2) since 2004 for Citi - and has degrees in finance and economics from the London Business School (Msc) and London School of Economics in addition to an MBA from the University of Karachi.


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