Malaysia

Your Feedback is Valuable to Us

Please click here to read more on Citibank Berhad’s Complaint Management Process and redress channel.

Feedback can be provided to CitiServices at malaysia.citiservice@citi.com or you may contact us at +603 2383 1111.

For any concerns or questions relating to consumer accounts that are not transferred to UOB, please send an email using your email address that is registered with Citi to servicemy@citi.com. 

[Share Margin Financing, Ready Credit, accounts closed prior to 1 October 2022 (with no remaining active accounts/products)]

Safety Tips 

While Citibank Berhad is committed to ensuring the highest standard of security on our systems, you also play an important role in safeguarding your online experience. For comprehensive security tips, please visit our Customer Security page. For additional information on preventing and addressing fraud, refer to our Combat Fraud Guide.

How to Report a Disputed Transaction

To report a disputed transaction, please contact Citibank immediately via the appropriate channel below:

• For Cards related:
  • Call: 1800 82 2222 / +603 2300 2222 (Available 24/7)
• For Trade related:
  • Call: +603 2383 1111 (Option 3 for Trade)
  • Operating Hours: 9:00 a.m. to 6:00 p.m. (Monday to Thursday), 9:00 a.m. to 5:00 p.m. (Fridays)
• For all other inquiries:
  • Call: +603 2383 1111
  • Email: malaysia.citiservice@citi.com
  • Operating Hours: 9:00 a.m. to 6:00 p.m. (Monday to Thursday), 9:00 a.m. to 5:00 p.m. (Fridays)
     

What to Expect After Reporting a Disputed Transaction

After you report a disputed transaction, Citibank will acknowledge receipt of your dispute and provide you with the necessary information for investigation purposes no later than three working days.

Required Details for Investigation

When reporting a disputed transaction, please provide the following details for investigation purposes:

1. Your name
2. Affected account number
3. Date of the disputed transaction
4. Amount of the disputed transaction
5. Reason why you believe this is a disputed transaction

Important Action

If you have reported a disputed transaction to Citibank, please file a police report at the nearest police station immediately.

To understand how your confidential information will be collected, used, and protected by us or third parties, please review our comprehensive Privacy Notices here.

Charges Applicable for Trade Transactions

Reading Time: Less than 10 minutes for each PDS.

Product Disclosure Sheet	English Version	Bahasa Version
Term Loan
Overdraft
Revolving Credit
Commercial Card

*Please refer to “Trade Finance and Services” section for Treasury and Trade Solutions Product Disclosure Sheet (PDS). 

View Citi's Global Privacy Notice for Institutional Clients.

View Citi Malaysia Privacy Notice.

Dear Valued Customers,

Following the announcement by the Inland Revenue Board of Malaysia (“IRBM”)regarding the implementation of e-invoicing, e-invoicing for the banking industry will be implemented in a phased approach. In view of this, issuance and processing of statements, invoices and other financial documents will remain the same following the current processes until 30th June 2025.

Citi Malaysia will continue to provide periodical updates on the e-invoicing implementation, including any specific actions that may be required by all parties in the coming months. For further information on Citi Malaysia’s e-invoicing implementation, please contact your relationship manager.

We appreciate your understanding and patience during this transition period.

Each of the Citi entities in Malaysia listed below (“Citi Malaysia”) has adopted e-invoicing and wishes to provide its suppliers the relevant data required to facilitate the issuance of e-invoices. Such data includes Taxpayer Identification Number (“TIN”), Service Tax (“SST”) Number, and other relevant details set out below, of each of the said Citi Malaysia entities.

Any modification to the above data will be communicated to the suppliers separately.

For contact information relating to e-invoicing, such as buyer address, email, and phone number; suppliers should source the details from your point-of-contact in relation to the procurement of the goods or services.

Citi Malaysia would like to remind its suppliers to continue to send a copy of supplier invoices to your respective point-of-contact to ensure uninterrupted business operations and timely payments. The introduction of the MyInvois Portal is primarily for e-invoicing reporting purposes to Inland Revenue Board of Malaysia (“IRBM”). The MyInvois Portal should not be considered a replacement for direct invoice submission to Citi Malaysia.

For general information on e-invoicing, please refer to the IRBM’s website  https://www.hasil.gov.my/en/e-invoice/.

For more information on Customer Data Collection, please refer to the Data Collection and Consent Form FAQ.

Disclaimer

This communication is provided for informational purposes only and may not represent the views or opinions of Citigroup Inc. or its affiliates (collectively, “Citi”), employees or officers. The information contained herein does not constitute and shall not be construed to constitute legal, investment, tax and/or accounting advice by Citi. Citi makes no representation as to the accuracy, completeness or timeliness of such information. This communication and any documents provided pursuant hereto should not be used or relied upon by any person/entity (i) for the purpose of making regulatory decisions or (ii) to provide regulatory advice to another person/entity based on matter(s) discussed herein. Recipients of this communication should obtain guidance and/or advice, based on their own particular circumstances, from their own legal, investment, tax or accounting advisor.

© 2024 Citibank Berhad, regulated by Bank Negara Malaysia; Citibank, N.A., Labuan Branch, regulated by the Labuan Financial Services Authority; Citigroup Global Markets Malaysia Sdn. Bhd.; regulated by Securities Commission Malaysia; Citigroup Transactions Services (M) Sdn. Bhd. All rights reserved. Citi and Citi and Arc Design are trademarks and service marks of Citigroup Inc. or its affiliates and are used and registered throughout the world.