Doing Business with Citi
Working with Citi: Building Value Together
At Citi, our mission is to build trusted relationships with our clients by responsibly providing financial services that enable growth and economic progress. We believe that strong, mutually beneficial relationships with our suppliers are fundamental to achieving this mission and creating the best outcomes for our clients.
Consistent with Citi's values, we are committed to establishing supplier relationships that create shareholder value and deliver excellence. We set high standards for accountability, operational control, innovation, and performance within our own operations, and we seek suppliers who share this commitment.
We are focused on delivering a seamless, end-to-end digital solution for both Citi and our suppliers. By leveraging advanced technology and self-service tools, we strive to make our collaboration efficient, transparent, and effective.
Citi's Third-Party Portal: Enhancing Third-Party Engagement
Citi provides our valued third-party suppliers with exclusive access to Citi’s Third-Party Portal designed to enhance communication and provide powerful self-service capabilities. Citi’s Third-Party Portal is a key component of our initiative to modernize and streamline our Third-Party Management (TPM) processes.
Key Benefits for our Suppliers
Once selected as a third party to Citi, your company will need to register for Citi's Third-Party Portal, gaining access to tools designed to improve efficiency and transparency:
- Enhanced Self-Service: Instantly update your company's profile, including contact details, headquarters location, and registration information, ensuring we always have your most current data.
- Improved Efficiency: Experience faster processing and shorter cycle times for all external-facing control and compliance activities
Getting Started
Accessing these benefits requires a simple, one-time registration. Your company will need to assign a key contact to act as the administrator for your Citi Third-Party Portal account.
For detailed instructions, training materials, and more information, please contact our Citi Third-Party Management team esc.tpu@imcnam.ssmb.com.
Suppliers must adhere to all applicable laws and conduct their operations in accordance with the policies Citi outlines for its suppliers, including:
We require suppliers to have their own policies and procedures designed to ensure compliance with all identified obligations, including but not limited to, appropriate non-discrimination and non-retaliation policies. Suppliers must also make reasonable efforts to monitor and ensure their own supply chain is compliant with Citi's standards.
More information can be found on the Citi Policy and Standards page.
Citi seeks to build strong, effective working relationships with suppliers. We look for suppliers who:
- Understand Our Business: Demonstrate a clear understanding of how their products and services can enhance Citi's offerings and benefit our clients.
- Commit to Excellence: Share our dedication to outstanding performance in price, quality, availability, and service.
- Are Fiscally Sound: Maintain financial health and a continuous focus on improving affordability and efficiency.
- Share Knowledge: Act as strategic partners, sharing insights and expertise to help us mutually improve our business operations.
- Deliver Value: Provide innovative solutions that create a win-win-win scenario for Citi, our suppliers, and our customers.
- Act Professionally: Conduct their operations with the highest levels of professionalism and respect.
- Uphold Ethical Standards: Share our unwavering commitment to ethical business practices.
- Embrace Innovation: Are dedicated to increasing productivity through process automation and digital communication.
To ensure a transparent and efficient working relationship, we follow a structured process for engaging with our suppliers.
- Due Diligence: Before engaging a supplier, we work with potential suppliers to complete all necessary pre-contract due diligence, control assessments, and information gathering.
- Policy Adherence: To become and remain a Citi supplier, all suppliers must adhere to Citi's Third-Party Management Policy and Standards. This is a fundamental requirement throughout all phases of our engagement.
- Official Agreement: An executed contract or an official Citi Purchase Order (PO) is required before any order can be fulfilled. This document formalizes our agreement on the price, terms, and deliverables for the specified goods or services.
- Ongoing Engagement and Oversight: Our engagement with suppliers includes ongoing monitoring to effectively manage third-party risks and support operational excellence. We may require additional information from our suppliers as part of these efforts. Your timely and complete responses to our requests are critical to avoid delays and ensure a successful, continuing engagement.
Use of Artificial Intelligence (AI) by Suppliers
Supplier’s use of Artificial Intelligence, Machine Learning, Generative AI, or automated decision-making systems in connection with the performance, delivery, or support of services to Citi must comply with applicable Citi’s Requirements for Suppliers and contractual obligations, as well as all applicable global AI laws and regulations.
The deployment or utilization of AI technologies does not alter, diminish, replace, or supersede any existing contractual, regulatory, data protection, confidentiality, information security, or third-party risk management obligations owed to Citi. Supplier remains fully responsible and liable for all deliverables, actions, decisions, and service performance outcomes, whether generated directly by personnel or assisted by AI systems.