Citi Policy and Standards
Relationships Built on Excellence
Adherence to legal and ethical standards is non-negotiable. All suppliers must comply with applicable laws and conduct their operations in accordance with the policies established by Citi for its suppliers.
To ensure these standards are met, suppliers are required to have their own internal policies and procedures in place. These must cover all obligations outlined by Citi, including, but not limited to, robust non-discrimination and non-retaliation policies.
We also expect our suppliers to make reasonable efforts to monitor their own supply chains, ensuring they are compliant with Citi's requirements and reflecting our shared commitment to responsible business practices.
Communicating Citi's values and standards to our suppliers is essential for building strong, collaborative relationships. We are pleased to announce the release of the Citi Requirements for Suppliers version 6.0.
This updated document, formerly known as the "Citi Standards for Suppliers," has been streamlined for greater clarity and ease of use. The previous two-section format has been consolidated into a single, comprehensive guide.
To determine which requirements apply to your organization, please refer to the designated topics and the applicability table within the document. Any section that does not have a specific applicability statement pertains to all suppliers.
| Language | Document |
|---|---|
| English |  |
| Arabic | |
| Chinese Simplified | |
| Chinese Traditional | |
| French | |
| German | |
| Hungarian | |
| Italian | |
| Japanese | |
| Korean | |
| Polish | |
| Portuguese | |
| Russian | |
| Spanish | |
| Turkish | |
This section outlines the country-specific addendums that may apply to suppliers providing products and/or services under contract with Citi.
Applicability
These "Country Addenda" detail the specific laws, regulations, and policies for individual countries. The terms and conditions within these addendums apply to a supplier and its affiliates when:
- Providing products or services, either directly or indirectly, to a Citi entity located in that country.
- Accessing any Customer Data or Customer Personal Information from that country.
The requirements are derived from local laws governing areas such as outsourcing, data privacy, bank secrecy, cloud computing, and cybersecurity.
Legal Precedence
It is critical for suppliers to understand that in the event of any conflict, the requirements outlined in a specific Country Addendum will supersede the terms of any other applicable contracts and the general "Citi Requirements for Suppliers."
Legal and Regulatory Requirements - Asia Pacific
(LCA Master Version 15.0- Date: 21 May 2026)
| Schedule | Country | Version | Effective Date | Document |
|---|---|---|---|---|
| A | AUSTRALIA | 11 | 16 March 2026 | |
| B | BANGLADESH | 4 | 14 July 2024 Revalidated: 13 February 2025 | |
| C | CHINA | 15 | 18 March 2026 | |
| D | HONG KONG | 7 | 21 March 2025 | |
| E | INDIA | 13 | 6 February 2026 | |
| F | INDONESIA | 10 | 24 March 2026 | |
| G | JAPAN | 6 | 20 February 2023 Revalidated: 19 June 2024 | |
| H | KOREA | 6 | 11 February 2026 | |
| I | MACAU | 3 | 25 February 2020 Revalidated: 12 July 2024 | |
| J | MALAYSIA | 13 | 3 March 2026 | |
| K | NEW ZEALAND | 7 | 21 May 2026 | |
| L | PHILIPPINES | 8 | 15 August 2023 Revalidated: 13 January 2026 | |
| M | SINGAPORE | 15 | 26 January 2026 | |
| N | SRI LANKA | 8 | 11 March 2026 | |
| O | TAIWAN | 13 | 4 March 2026 | |
| P | THAILAND | 9 | 2 February 2026 | |
| Q | VIETNAM | 17 | 8 May 2026 | |
At Citi, we recognize the important role that private sector plays in addressing global ethical, social, and environmental challenges through everyday business operations. Citi's commitment to responsible business practices is a longstanding part of our culture and is reflected in our annual Environmental, Social, Governance (ESG) report. To learn more, please visit Citi’s ESG website: https://www.citigroup.com/citi/about/esg/.
Citi is committed to integrating ethical, social, and environmental considerations into our global procurement practices. We strive to lead by example, and work collaboratively with our suppliers to promote sustainable, responsible, and ethical business practices across our supply chain. Our Statement of Supplier Principles serves as the foundation of Citi’s sustainable sourcing approach. These principles are designed to encourage continuous improvement and support resilient, responsible supply chain that evolves alongside emerging best practices and industry standards.
We encourage suppliers to communicate and uphold these principles throughout their organization and extended supply chain, particularly when providing products or services to Citi.
Key areas of focus include:
- Ethical Business Practices
- Human Rights in the Workplace
- Environmental Sustainability
- Management Systems and Governance
- Effective Implementation and Continuous Improvement
As one of the world’s leading financial institutions, we strive to lead by example by advancing human dignity, reducing environmental impact, and promoting sustainable practices across the supply chain.
We recognize and appreciate the leadership many suppliers have already demonstrated in establishing strong sustainability and supply chain standards and we encourage continued advancement in these areas.
Suppliers are expected to comply with all applicable laws, regulations and industry standards in the countries in which they operate. The principles outlined in this statement are intended to complement existing supplier policies and frameworks while supporting a shared commitment to responsible business practices. Citi is committed to working collaboratively with suppliers to advance these goals and encourage continuous improvement and relationships.
Ethical Business Practices
Citi expects suppliers to operate with the highest standards of integrity and ethical conduct and to implement training and governance programs that ensure employees and agents understand and follow these standards.
Key Principles
- Business Integrity – zero tolerance for fraud, bribery, corruption, extortion and embezzlement or any other unethical business conduct.
- Transparency – business activities, practices, and performance should be accurately disclosed in accordance with applicable regulations and industry standards.
- Community Engagement – Suppliers are encouraged to support social and economic development through active engagement with the communities in which they operate.
Human Rights in the Workplace
Citi supports internationally recognized human rights principles and aligns its expectations with frameworks such as the United Nations Universal Declaration of Human Rights and the International Labour Organisation (ILO) Core Conventions. These principles include the prohibition of child labor and forced labor, protection of freedom of association, the right to organize and bargain collectively, equal pay and non-discrimination. Citi’s commitment is reflected in its policies and actions affecting employees, suppliers, clients and the countries where we do business.
While Citi respects the sovereignty of nations and recognizes the local law may differ from global human rights standards Suppliers are expected to comply with applicable local laws while striving to adhere to Citi’s standards.
Citi promotes human rights throughout its supply chain by encouraging practices that align with the objectives of the Citi Statement on Human Rights, and by partnering with suppliers whose corporate values support these principles. Citi views supplier relationships as opportunities to share best practices and continuously improve human rights performance through learning, collaboration, and ongoing development.
Key Human Rights Expectations
- Freely Chosen Employment - no forced, bonded, indentured, trafficked or involuntary prison labor.
- Child Labor Avoidance - No employment of children below legal working age or compulsory education requirements. The term “child” refers to any person under the age of 15 (or 14 where the law of the country permits), or under the age for completing compulsory education, or under the minimum age for employment in the country, whichever is greatest.
- Working Hours - Compliance with applicable laws governing work hours and overtime.
- Respect in the Workplace - A workplace free from unlawful discrimination, harassment, intimidation, and abuse.
- Wages and Benefits - Fair compensation that complies with all applicable wage laws, including those relating to minimum wages, overtime hours and legally mandated benefits. Employees should be able to earn fair wages, as determined by applicable local law.
- Health and Safety - Safe and healthy working conditions that meet applicable health and safety policies and laws.
Environmental Sustainability
As reflected in our commitment to the environment, Citi recognizes that environmental sustainability is fundamental to responsible practices and acknowledges climate change as a significant global economic, social and environmental challenge. As part of its sustainability commitments, Citi aims to achieve net zero greenhouse gas emissions in its own operations by 2030 and is working with clients to support net zero emissions associated with our financing activities by 2050. Drawing on more than two decades of experience managing environmental- and social- risks and opportunities, Citi encourages Suppliers to adopt similar sustainability practices and continuously improve their environmental performance:
Key Environmental Expectations
- An Environmental Policy - Maintain an effective environment that is implemented throughout the organization and supports continuous improvement in environmental performance, energy efficiency, and waste reduction.
- Emissions Measurement and Reduction - Track, report, manage, and reduce greenhouse emissions using recognized methodologies and industry tools with efforts aligned to a 1.5-degree pathway where feasible.
- Life Cycle Analysis and Sustainable Innovation - Improve operational efficiency and develop products and services with environmental and social benefits. Consider environmental impacts across the full life cycle of products and services, including materials, manufacturing, service delivery, use, recycling, and disposal.
- Pollution Prevention and Recycling - Reduce waste, water usage, and energy consumption through conservation, process improvements, recycling, reuse, and responsible waste management practices.
- Resource Conservation - Implement programs that conserve natural resources and reduce wastes generation across operations.
- Hazardous Materials Management - Identify and responsibly manage hazardous materials to ensure safe handling, transportation, storage, recycling, reuse, and disposal.
- Air Quality and Emissions Control - Monitor and minimize carbon emissions and other air pollutants, including volatile organic compounds, particulates, ozone depleting substances, and combustion by-products in accordance with applicable requirements.
- Sustainable Forestry Practices - Support responsible forestry and sourcing practices, avoid involvement with illegal logging, seek to limit deforestation/land clearance in high conservation value areas, and respect human rights in procurement decisions.
- Periodic Review and Continuous Improvement - Regularly assess environmental- policies, practices, technologies, and standards to identify opportunities for improvement and enhanced sustainability performance.
Management Systems
Citi encourage Suppliers to establish effective management systems and governance frameworks that support ethical business practices, social responsibility, environmental sustainability, and regulatory compliance. Suppliers are encouraged to leverage recognized standards such as International Organization for Standardization (ISO), the Eco-Management and Audit Scheme (EMAS), or similar programs that use established best practices to promote sustainability and corporate responsibility across all levels of the organization.
Key Principles
- Structured Governance and Management Systems - Establish formal ethical, social, and environmental programs supported by effective management systems that drive sustainability and corporate social responsibility.
- Continuous Improvement - Utilize best available practices, tools, and techniques to regularly assess and improve performance across sustainability, compliance, and responsible business operations.
- Communication and Accountability - Clearly communicate Citi's Supplier Principles, as well as any internal standards that meet or exceed these expectations, to employees and contractors.
- Training and Awareness - Provide appropriate training and education to ensure employees and contractors understand applicable standards, responsibilities, and legal requirements.
- Self-Assessment and Compliance Monitoring - Implement self-evaluation and monitoring programs to help ensure ongoing conformance with company standards, regulatory requirements, and applicable laws.
Implementation
Citi’s Statement of Supplier Principles provides a framework for both current and prospective Suppliers and is intended to promote ethical business conduct and social responsibility, and environmental sustainability throughout the supply chain. Citi encourages Suppliers to adopt these principles, continuously improve their practices and extend similar expectation to their own suppliers and subcontractors.
Key Principles
- Adoption and Continuous Improvement - New and existing suppliers are encouraged to align with these principles and pursue ongoing enhancements to their ethical, social, and environmental performance.
- Supply Chain Accountability - Suppliers are encouraged to require next-tier suppliers and subcontractors to acknowledge and implement comparable standards and responsible business practices.
- Ethical and Sustainable Supply Chains - Promote ethical business conduct and environmental and social sustainability beyond direct supplier relationships and throughout the broader supply chain.
- Innovation and Value Creation - Develop and offer innovative products and services that incorporate ethical, social, and sustainability attributes while remaining cost competitive.
- Partnership and Shared Responsibility - Collaborate with Citi to advance responsible sourcing practices and contribute to a more sustainable and resilient supplier ecosystem.
- Citi Non-Employee & Supplier Privacy Notice (English)
- Citi Non-Employee & Supplier Privacy Notice (Arabic - Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Chinese - Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Hungarian - Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Indonesia - Bahasa Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Italian - Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Japanese - Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Korean unofficial translation)
- Citi Non-Employee & Supplier Privacy Notice (Malaysia - Bahasa Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Portuguese unofficial translation)
- Citi Non-Employee & Supplier Privacy Notice (Spanish unofficial translation)
- Citi Non-Employee & Supplier Privacy Notice (Swahili - Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Thai unofficial translation)
- Citi Non-Employee & Supplier Privacy Notice (French unofficial translation) – coming soon
- Citi Non-Employee & Supplier Privacy Notice (Polish unofficial translation) – coming soon
Country Supplements
- Citi Non-Employee & Supplier Privacy Notice (Brazil Supplement)
- Citi Non-Employee & Supplier Privacy Notice (China Supplement)
- Citi Non-Employee & Supplier Privacy Notice (Colombia Supplement - English Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Colombia Supplement - Spanish Unofficial Translation)
- Citi Non-Employee & Supplier Privacy Notice (Israel Supplement)
- Citi Non-Employee & Supplier Privacy Notice (Kenya Supplement)
- Citi Non-Employee & Supplier Privacy Notice (Kingdom of Saudi Arabia Supplement)
- Citi Non-Employee & Supplier Privacy Notice (Korea Supplement)
- Citi Non-Employee & Supplier Privacy Notice (Malaysia Supplement)
- Citi Non-Employee & Supplier Privacy Notice (Uruguay Supplement)
- Citi Non-Employee & Supplier Privacy Notice (Vietnam Supplement)