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Migration to '.bank.in' domain:

Dear Customer,

This is with reference to the Reserve Bank of India (RBI) circular - Migration to '.bank.in' domain (dated Apr 22, 2025) to enhance security and trust in digital banking. In reference to the same, we wish to update you that the Bank is currently in the process of migrating its website and applications to the ‘.bank.in’ domain.

What does this mean for you –

Until the migration is complete, it is crucial that you ONLY use the verified links provided below for all your banking needs. Please ensure you always access our services through these official channels to maintain the security of your account.'
1. CitiDirect https://www.citidirect.com/
2. CitiFX Pulse https://www.citifxpulse.com
3. CitiDirect Mobile https://m.citidirect.com/
4. Citi Velocity https://www.citivelocity.com
5. Citi Manager https://home.cards.citidirect.citi.bank.in/CommercialCard/login
6. CDCB
  1. For Digital Onboarding: https://commercialbanking.citidirect.com/
  2. For Everyday Banking: https://citidirect.com/commercialbanking
7. Corporate website https://www.citigroup.com/global/about-us/global-presence/india
8. SFTS https://webui.filetransfer.com
Your Internet Banking login ID and password remain the same.
For any queries, please reach out to your Customer Service/ Relationship Managers.

Upon successful migration by the Bank to the ‘.bank.in’ domain, we will reach out to you again with the revised links to the website and applications.

Our local expertise

Committed to India for over 120 years, Citi takes pride in being a premier locally embedded financial institution, backed by an unmatched global network. Citi is an employer of choice in India, offering institutions a broad range of financial products and services, including corporate and investment banking, brokerage, treasury and trade services, securities and fund services. In line with our commitment to make a positive difference in the communities we work, Citi India's citizenship program targets its strategic efforts in the priority areas of Financial Capability & Asset Building, Microfinance, Enterprise Development and Youth, Education & Livelihoods.

Country Leadership

K Balasubramanian

India Subcontinent Sub-Cluster & Banking Head and India CEO & Banking Head

Media

Subhayu Mishra

Citi India Public Affairs Officer

Subhayu.mishra@citi.com

Addresses

First International Financial Centre,
Plot Nos C-54 and C-55, G-Block,
Bandra Kurla Complex,
Bandra East, Mumbai 400098.

Businesses

Banking

Banking listens, collaborates and problem solves, working tirelessly on behalf of our corporate, financial institution...

Markets

Markets provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors...

Services

Services is a key operational partner for clients, helping them grow and become more efficient. From global integrated...

Further information

Citi India Management Team – Designation	Name
Chief Executive Officer	K Balasubramanian
Country Chief Financial Officer	Jeegar Shah
Country Chief Compliance Officer	Arunabh Kumar Singh
Country Human Resources Officer	Tooba Modassir
Corporate Banking Head	Neeraj Kumar
Investment Banking Head	Rahul Saraf
Commercial Banking Head	Ankur Khurana
Business Execution Head	Behzad Merchant
Treasury & Trade Solutions Head	Santosh Dujari
Markets Head	Aditya Bagree
Securities Services Head	Leena Aich
Country Legal Counsel	Abhimanyu Poonia
Country Operations Head	Milind Nerurkar
Country Risk Officer	Susanta Baishya
Global Public Affairs Head	Subhayu Mishra
Government Affairs Head	Nelson Chaudhuri
Technology Head	Kaushal Shah
Institutional Credit Management Head	Vishal Kathuria
Citicorp Finance India Ltd Head	Vivek Gomes
Audit Head	T K Naganath

Direct Custody and Clearing provides asset servicing and transaction functions primarily to intermediaries such as broker-dealers, banks, fund managers, insurance companies and other global investors through our proprietary network in over 60 markets. The scale of this network, provided through our own offices and staffed with Citi experts in each market, sets Citi apart from the competition.

Custody and Clearing delivers the highest standards of technology and processes, as well as a level of expertise, quality and consistency that is unmatched. Additionally, the market knowledge and relationships created by such a widespread local presence enable Citi to develop new industry solutions and help lead the process of change in the securities marketplace

We, Citibank N.A., are registered Custodian and Designated Depository Participant (DDP) with Securities and Exchange Board of India (SEBI). The same can be verified at SEBI Website.

Scalable Trade Settlement with highest levels of Straight-Through Processing (STP)
The solutions offered include
- Safe Keeping
- Clearing and Settlement
- Comprehensive support for subscriptions to Initial Public Offerings (IPO)
- List of Branches & Nodal officer for Bankers to an issue
- Support for subscriptions to mutual funds, money market funds, listed open-end and exchange-traded funds
- Robust corporate actions functionality, leveraging Citi system enhancements
- Local custodian for American Depositary Receipts (ADR) and Global Depositary Receipts (GDR)
Proxy Voting Services
- Careful monitoring of announcement sources
- Timely and accurate notification of agenda items
- Facilitation of voting at general meetings
- Confirmation that votes have been submitted
Market Information
We can blend traditional global custody services with domestic direct custody access to markets, to meet your comprehensive and most complex custodial needs, including:
- Safekeeping and settlement:
  Our high STP rates ensure that your trades settle with a minimum of manual intervention.
- Income processing and corporate actions:
  We provide information to help you manage your cash assets effectively and maximize your investment returns.
- Record keeping and reporting:
  Our reports give you critical information on your securities and cash positions, along with transaction status.
- Direct electronic interface:
  We have direct interfaces into central depository systems and through CitiVelocity, our Web-based platform for custody and clearing clients.
- Technological sophistication:
  We deliver an advanced IT infrastructure, processing technologies and rigorous operational controls.

Competitive pricing and best Forex deadlines

We can execute Forex transactions in 306 currency pairs with innovative pricing solutions, using the RBI benchmark rate for pricing deals. We offer you a dedicated Forex desk with extended coverage time [8:00 AM to 9:30 PM IST] with a capability to quote cash [same day value deals] even post local cut off time by using Citi's prop book.

The existing demat account holders will have the ability to update/modify email ID and / or income range in their demat accounts in an online mode on NSDL web portal viz., https://eservices.nsdl.com/kyc-attributes/#/login.

SEBI Complaints Redress System (SCORES) platform:
- SCORES is a web based centralized system to capture investor complaints against listed companies and registered intermediaries and is available 24x7. Please refer below link of SCORES portal to lodge grievances.
  https://scores.sebi.gov.in
Filing compliant on SCORES – Easy & quick
1. Register on SCORES portal
2. Mandatory details for filing complaints on SCORES
  1. Name, PAN, Address, Mobile Number, E-mail ID
3. Benefits:
  1. Effective Communication
  2. Speedy redressal of the grievances
Investor grievances –
- For Complaints/grievances related to Custody Services;
  - Email - ss.custodygrievances@citi.com
- For Complaints/grievances related to Designated Depository Participants (DDP) Services;
  - Email - ss.ddpgrievances@citi.com
- Below email ID is created by NSDL for receiving complaints exclusively related to surveillance activities. Clients can lodge their complaints with respect to market manipulation/fraudulent activities in the market or against Depository Participants.
  - Email - report-mktmanipulation@nsdl.com
Online Dispute Resolution Portal (“ODR Portal”):
- After exhausting all available options (lodging complaint directly/SCORES Portal) for resolution of the grievance, if the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal.
- Please click this ODR Portal to lodge grievances
- Click here for Flowchart for Lodging of Customer Complaints

ATTENTION INVESTORS

"KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."

"Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL on the same day......................issued in the interest of investors."

"No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."

ATTENTION INVESTORS

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
Pay 20% upfront margin of the transaction value to trade in cash market segment.
Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month. .......... Issued in the interest of Investors.
Investor Grievances escalation matrix – Contact Us
NSDL and CDSL circulars notifying the Do’s and Don’t related to demat account holders.
Learn more about the Rights and Obligations of Beneficial Owner and Depository Participant as prescribed by SEBI and Depositories
Learn more about Common SOP for operation of accounts incase of an incapacitated investor - Applicable to Depositories and Mutual Funds
In order to encourage investors and to make the e-Voting process easier, NSDL also facilitates direct e-voting by investors. The e-Voting platform of NSDL can be accessed by investors through the following link -https://eservices.nsdl.com or https://www.evoting.nsdl.com/
Learn more about the details of DP/Account Opening & Complaint filing Steps
SOP for seeking additional disclosures from certain objectively identified Foreign Portfolio Investors (FPIs) framed CDSSF in consultation with SEBI, for implementation of the SEBI circular SEBI/HO/AFD/AFD-PoD-2/CIR/P/2023/148 issued on August 24, 2023. (Updated SOP as of 21st Feb 2025)
SOP for implementation of SEBI Circular SEBI/HO/AFD/AFD-PoD-2/P/CIR/2024/77 dated June 05, 2024 regarding framework for providing flexibility to FPIs in dealing with their securities post expiry of their registration
SOP for implementation of SEBI Circular SEBI/HO/AFD/AFD-PoD-2/P/CIR/2024/76 dated June 05, 2024 regarding disclosure of material changes by FPIs, framed by the CDSSF in consultation with SEBI (Updated SOP as on January 16, 2026)
SOP for implementation of SEBI Circular dated December 17, 2024 regarding additional disclosure framework for Offshore Derivative Instruments (ODIs)
SOP for implementation of SEBI Circular SEBI/HO/AFD/AFD-PoD-3/P/CIR/2025/127 dated September 10, 2025 regarding Ease of regulatory compliances for FPIs investing only in Government Securities, framed by the CDSSF in consultation with SEBI. (Updated SOP as of 12th Feb 2026)
Learn more about Details of Various Services Charges
Click here for the SEBI Reporting formats for below reports:
- FPI General Information to assess the eligibility under Regulation 4 of FPI Regulations, 2019
- NRI/OCI/RI requirements under Clause 1(ii) of Part A of Master Circular for FPIs and DDPs dated May 30, 2024
- Change in material information where there is a delay in intimation of more than 7 working days for Type I Material change & 30 calendar days for Type II Material change and or supporting document submission delay exceeding 30 calendar days for both Type I and Type II Material change from effective date of change as provided under Para 14 of Part A of the Master Circular for FPIs and DDPs
- FPIs non-compliant with Legal entity identifier requirements under circular dated July 27, 2023
- FPIs who have not submitted granular BO details under circular dated August 24, 2023
- FPIs granted exemption under circular dated August 24, 2023
SEBI has recently launched New Investor website which offers valuable insights that can empower the general public to become informed and savvy investor. Investors can access the website through following link: https://investor.sebi.gov.in/

Complaints Status

INVESTOR CHARTER

Identify Risk

Every business is exposed to financial risks on various fronts depending on the nature of the underlying business and the business borrowing. At Citi, we follow a strategic approach to manage your financial risks. The first step is identifying all risks that can impact your revenues and profitability.

Interest rate risk: If your business has debt on its balance sheet, fluctuations in interest rates can impact profitability.

Foreign exchange risk: If your business has overseas trade operations, you are likely to be exposed to foreign exchange risk arising from currency volatility.

Commodity risk: Fluctuations in commodity prices can impact the cost of your raw materials.

Once all exposures that have a direct and indirect impact on the earnings are identified, we will perform an impact analysis to prioritize key exposures.

Quantify Risk

Quantifying the risk exposure using the relevant metric is the first, key step towards establishing a risk management framework.

In addition to the traditional measure VaR (Value at Risk), to quantify your firm's exposures to the changes in market factors under normal conditions, Citi also employs sophisticated tools such as CFaR (Cash Flow at Risk), and EaR (Earning at Risk) to factor in long-term cash flows. The final impact of risks on the company is examined from a holistic perspective, accounting for individual exposures, volatilities and cross-correlations.

To make sure that you stay in control even in unforeseen events, we conduct comprehensive stress testing and scenario analysis.

Set Risk Strategy

Quantifying risk provides the base from which a risk strategy can be drawn up. Citi partners with you to help define your risk management strategy. We will give you all key inputs including:

Earning performance of the company on expected and worst case scenarios given market movements
Scenario analysis: considering possible future market conditions
Cost-benefit analysis: hedging has to be cost-efficient

You could adopt one of the following strategies:

Keep naked positions on exposures
Hedge all your exposures all the time
Strike a balance between hedging specific exposure and leaving some unhedged.

The final decision is solely yours. We strongly advocate that you deliberate on the pros and cons of each approach and adopt a strategy that suits you best.

Hedge

Citi is a dominant market player in fixed income, currencies, commodities and derivatives. Our experienced sales professionals endeavor to understand the dynamics of your industry. Our specialist structuring team can belt out a full range of solutions to best meet your needs. We make it a point to exploit natural hedges and partial hedges in your exposures so that hedging is cost-effective.

Leverage our unmatched structuring capabilities to devise innovative products to help you manage your exposures in line with your financial objectives.

Review

Ours is a true relationship based approach. Once the hedging solution is implemented, we do periodic reviews to keep your hedge effective at all times, we can assist you with dynamic hedging by periodically rebalancing positions.

Types of products offered

Spot and forward FX solutions: Support dynamic hedging and best coverage for cross currencies.
A leading market maker in INR.
Short tenor options: Market leader in G3 currency options.
Risk management solutions: To minimize earnings volatility, manage transaction risks, protect business margins etc. for:
- Indian companies having currency exposure: export receivables, import payables, ECBs, EEFC balances etc.
- Foreign entities: Customized solutions for M&As, FDIs, cash repatriations and intercompany lending to subsidiaries
Online FX dealing platform: Selectively offered basis type, volumes and frequency of FX transactions.

Citi credentials and market share

Market Penetration:

With a base of over 6000 clients, Citi is one of the largest foreign exchange banks in India.
Citi India FX market share is estimated to be one of the largest among all AD banks in India

Our Value Proposition

Regional and Local Expertise - Ability to execute large ticket deals across Local Rates and FX markets. Largest single ticket FX executed for $2.3 billion
Diverse Client Base - Serving a host of domestic and international clients for their onshore INR FX/Rates related solutions. Largest FX market share amongst foreign banks.
Holistic Product Suite - Complete Product Suite of Vanilla and Structured solutions across FX, Rates, Commodities and Credit.
Dedicated & Experienced Team - Global team of experienced professionals to provide tailored solutions to corporates. Client assured full confidentiality.
Local Markets Expertise - Ability to manage entire end-to-end process and handle regulatory matters. Strong working relationship with regulators (RBI/SEBI)

Pioneering initiatives undertaken

Centralized treasury: Enhanced capability to service clients given centralized coverage of countrywide flows.
Pioneering new products such as INR denominated hedging and NDDCs for corporate clients.
Risk management advisory and value-added analytics to aid hedging decisions.
One of the largest array of nostro currencies supported for cross border transactions to help in transactional cost optimization.

Key benefits of dealing with Citi India

Citi India is a dominant player in corporate FX in India with one of the largest market shares in corporate FX for INR
Has a focus on providing innovative and customized FX hedging & payments linked solutions to clients.
Superior product and service offering:
- Competitive pricing: We have the ability to quote competitively, owing to our large book size.
- Multi-currency capability
- Innovative solutions
- Selective extended FX deadlines: Extended deadlines to support FX execution for time sensitive transactions due to risk taking capabilities beyond market hours.

Contacts

Manoj Goel, Managing Director & Head, Corporate Sales and Solutions: manoj.goel@citi.com
treasury.clientservices@citi.com; +91 22 6175 5400/6175 5500

Forex Rates

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India

Migration to '.bank.in' domain:

Our local expertise

Country Leadership

Quick Links

Media

Addresses

Businesses

Banking

Markets

Services

Further information

Citi India leadership

SEBI Registration Details for Social Media

Citibank, N.A. Board of Directors

Regulatory Disclosures

Legacy Consumer Business

Key Policies and Commitments

Investor Relations

Customer Service

Custody Services

Name, PAN, Address, Mobile Number, E-mail ID

Effective Communication

Speedy redressal of the grievances

Manage Financial Risks

Foreign Exchange

List Of Unclaimed Deposits & Accounts

Disclosure Documents

Commodities

Derivatives

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